GUSTAVO HERNANDEZ
Operaciones & Customer Service Manager at Asili Global- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Lerma, México, Mexico, MX
Languages
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Spanish Native or bilingual proficiency
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English Professional working proficiency
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Bio
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Experience
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Operaciones & Customer Service Manager
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Sep 2019 - Present
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Sr Operation Manager Call Center
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Feb 2018 - Apr 2019
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Operations Manager
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Nov 2016 - Jan 2018
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Project Manager
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Aug 2016 - Oct 2016
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Sr. Operations Manager Call Center México - LATAM
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Dec 2014 - Apr 2016
Gerente de Customer Service México- LatAm
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Supervisor Recursos Humanos
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Mar 2008 - Nov 2014
Responsable de beneficios al personalAdministracion de Gastos Medicos MayoresAdministracion de Poliza de vidaSupervisar programa de servicio voluntarioAdministracion de personal
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Supervisor/Jefatura Call Center
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Jun 2004 - Mar 2008
Supervisor de Clientes de alto valor, atencion virtual, servicio al cliente residenciales, campañas de retención y lealtad
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Gerente Retención y Lealtad / Call Center
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Nov 2002 - Mar 2004
Elaboracion y gestion de reportes medicion de retencionDiseño de campañas outbound/inbound de LealtadImplementacin de nuevos serviciosRevision de indicadores Call Center
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Supervisor Backoffice/ Complains Area Caribe
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May 1990 - Mar 2002
Analisis/Mapeo de procesos CaribeMigracion de servicios bancarios Caribe-MexicoReportes ejecutivos para Divison CaribeSupervisor Backoffice Area Caribe
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Education
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Universidad Anáhuac Mexico Norte
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Instituto Tecnológico de Estudios Superiores de Monterrey
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Universidad del Valle de México
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Karrass Negotiation
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