Experience

VEGE

• Tunisia
• Automotive
• 100 - 200 Employee

• Technical Seller/Buyer for the Spanish and Portuguese markets

  • Sep 2018 - Present

  To deal with Customers in Spain and Portugal and Providers all over Europe by phone and/or e-mail, prepare budgets, carry out orders and delivery notes, order and track courier services, in addition to the administrative tasks needed to make all the process work properly. To deal with Customers in Spain and Portugal and Providers all over Europe by phone and/or e-mail, prepare budgets, carry out orders and delivery notes, order and track courier services, in addition to the administrative tasks needed to make all the process work properly.



Autónomo

• Paterna y alrededores, España

• Freelance Aftersales and Warranty Automotive Consultant

  • Nov 2012 - Aug 2018

  Regular contributor for MERSUS A.S., S.L., Impetus Automotive (UK) and Bosch. Participation and implementation in different projects related to the automotive industry, from the analysis of the spare parts market to warranty and aftersales solutions for generalist and "premium" brands for the Spanish and Portuguese markets. I carried out internal audits for Land Rover and Ford dealers, coach programs to start to claim warranty repairs outside the authorized dealers for brands like Mazda, Skoda, Kia, Hyundai and Ford. Parts wholesale auditor for Nissan and carried out special tools audits and consultancies for Volvo and Jaguar-Land Rover in Spain.



Impetus Automotive

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• European Warranty Consultant and Quality Standards Auditor for Ford of Spain and Portugal

  • Jul 2007 - Nov 2010

  To Check and correct the warranty claims in order to be sure that the repairs carried out by the Authorized Repairers are technically well done, with the needed spare parts and fixed in the right first time, and must comply with the efficiency, quality and safety according the manufacturer instructions. To have meetings with the Authorized Repairer Management and After Sales teams in order to explain the findings, have a root cause analysis to correct the errors, costs controls, detect needs for more training and help them to prepare a Corrective Action Plan to start with the processes improvements needed to have a best general workshop and spare parts management that lead them to have a whole complete customer satisfaction. To check the Dealerships facilities state, tools, training and management to assure the highest quality in the sales and after-sales services given to the customers. To give support to the European Warranty Auditors during theirs work in the Spanish and Portuguese markets. To have team meetings with the manufacturer managers in England, Spain and Portugal in order to continue and improve the internal Company processes.



MSX International

• United States
• Business Consulting and Services
• 700 & Above Employee

• Technical Helpdesk Engineer for Ford and Mazda to the Spanish and Portuguese markets

  • Mar 2000 - Jun 2007

  To receive the phone calls made by the technicians from Authorized Repairers (Dealers) from Spain and Portugal. To give technical and management help, support and training to the Dealers Net in order to solve and fix the most difficult concerns and failures and carry out quality follow up. To give support, help and training to solve issues related to the diagnostic tool device and technical information softwares used by the Authorized Repairers. To write up reports in English, give feed back and support to the other Ford European Technical Departments.

• Technician in the Customer Relationship Centre for Ford of Spain and Portugal

  • Nov 1994 - Feb 2000

  To deal with Ford Customers in Spain and Portugal by phone or personally, to manage and give solutions to the customer concerns/complains regarding all the sales and after-sales issues. Responsible of the co-ordination and management related to the computer devices and software resources (IT) and the Department's statistics information.