Experience

Vista Alegre Atlantis

• Portugal
• Glass, Ceramics and Concrete Manufacturing
• 200 - 300 Employee

• Market Manager | Nordics, CEE & Africa

  • Apr 2021 - Present

  Manage the Vista Alegre & Bordallo Pinheiro Brands operations in the Nordic, CEE & African MarketsDevelop the business strategy to increase Vista Alegre & Bordallo Pinheiro brand awareness as well as to expand commercial and sales relationships.

• Market Manager | CEE & Africa

  • Jan 2016 - Jun 2021

  Export Sales manager responsible for developing business, and managing clients in Africa, Central Europe and Balcans, for Vista Alegre & Bordallo Pinheiro.



Coimbra4You

• Property & Accomodation Manager

  • Jan 2015 - Dec 2015

  Planning and strategySales & Marketing Planning and strategySales & Marketing



AB InBev

• Belgium
• Manufacturing
• 700 & Above Employee

• Germany Sales Performance Reporting and BSC Reporting Team Leader

  • Aug 2013 - Dec 2014

  Plan and organize work of the team according to the Service Level Agreement objectives.Identify and ensure implementation of process and system enhancements to continuously improve operationsInterface with the business, find synergies, process improvements and implementation according to business direction.Conduct regular evaluations of team performance against industry standards, individual targets and personal development.Responsible for identifying qualified resources, recruiting and interviewing.



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Spain Fuels and Cards Customer Facing Team Leader

  • Nov 2011 - Jul 2013

  Provide first class customer service by ensuring SLAs are met and development of control points.Responsible for identifying Continuous Improvement areas, efficiency gains and implement process improvements. Responsible for ensuring ISO and OPEX standards are in place and followed by the team. Develop the team in the areas of Customer Service, business and soft skills, knowledge and career progression.Responsible for recruitment, training and development of team members. Provide first class customer service by ensuring SLAs are met and development of control points.Responsible for identifying Continuous Improvement areas, efficiency gains and implement process improvements. Responsible for ensuring ISO and OPEX standards are in place and followed by the team. Develop the team in the areas of Customer Service, business and soft skills, knowledge and career progression.Responsible for recruitment, training and development of team members.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Financial Analyst

  • Feb 2011 - Nov 2011

  Contract controlling for France, Germany, Spain, Portugal and GreeceResponsible for reporting, preparing forecasts, signings and backlog management, setup requests for service. Managing the GTS contract with these countries, with direct contact with local sales representatives.

• CEEMEA Client Satisfaction Team Leader

  • Jun 2008 - Jan 2011

  Ensure proper management of the complaints and handling in a timely manner Monitor workload and distribute tasks to the team.Develop the team in the areas of Client Satisfaction, skills, knowledge and career progression.Responsible for recruitment, training and development, holiday planning, motivating and developing a team ofComplaint Resolution Specialists.Responsible for Sales Operations results, internal stakeholder's communication, preparation and distribution of weekly status reports, and preparation of information for audits and compliance testing.



Ministério dos Negócios Estrangeiros

• Portugal
• International Affairs
• 400 - 500 Employee

• Attaché (Press)

  • Sep 2007 - May 2008

  Preparation of reports for the Ambassador and the Ministry of Foreign Affairs.Representation of the Embassy at government meetings and events.Creation, maintenance and distribution of the Embassy’s newsletter to the Portuguese speaking community.Development of the content for the Embassy’s website: www.embport.skEvent organization (Concerts, exhibitions, meetings and briefings). Preparation of reports for the Ambassador and the Ministry of Foreign Affairs.Representation of the Embassy at government meetings and events.Creation, maintenance and distribution of the Embassy’s newsletter to the Portuguese speaking community.Development of the content for the Embassy’s website: www.embport.skEvent organization (Concerts, exhibitions, meetings and briefings).



RTP

• Portugal
• Media Production
• 700 & Above Employee

• Reporter

  • Aug 2004 - Nov 2004

  Reporter at Antena 1 Reporter at Antena 1