Experience

NYC Department of Homeless Services

• United States
• Government Administration
• 500 - 600 Employee

• Program Administrator

  • May 2023 - Present

  Address the emergency needs presented by the influx of families and individuals to New York who are seeking asylum. The Sanctuary Oversight division overseea provision of many of the specialized service needs to the number of families and individuals seeking asylum who are requesting DHS services.Key Achievements:• Oversee portfolio of City Sanctuary Hotels across New York – includes Families with Children/Adult Families and Single Adult hotels.• Implementation of procedures and protocols associated with ensuring that assigned shelters are well maintained and in compliance with regulatory agency standards to the maximum extent possible.• Provide Temporary Assistance (TA) to shelter providers and monitor their progress in meeting assigned target goals by OPMDA. Show less

• Deputy Director

  • Jun 2020 - May 2023

  In this capacity I conduct detailed analysis of budgets and drive negotiations with high-profile NFP partners, City’s Office of Management and Budget (OMB) to represent DHS recommendations for service provisions and rental rates. I contribute in the development of strategic decision making process to translate mission statement into realization. I foster and strengthen professional relationships with State and City agencies to evaluate and address issues pertaining to shelter opening timeframes. I steer the full life cycle management of assigned projects, including the creating metrics, performing data analysis and forecasting, and delivering key insights to senior management on results-driven process improvement initiatives.Few are the highlights I achieved in this role:☛ Executed effective negotiation for multi-million dollar budgets and rent proposals with the Office of Management and Budget utilizing outstanding communication and negotiation skills. ☛ Delivered overarching managerial support to the Executive Director with the transfer of contract actions through the registration process, including responding to Comptroller inquiries.☛ Successfully met timeframes to completion through identifying and addressing complex issues regarding shelter openings between developer/landlord and NFP Providers.Related Skills: Budget Analysis and Negotiation, Strategic Planning and Execution, Strategic Relations and Partnerships, Issues Identification and Resolution, Full Life Cycle Project Management, Performance Improvement Show less

• Capacity Analyst

  • May 2018 - May 2020

  In this capacity I function in close collaboration with Office of Management and Budget, Comptroller’s Office, and Procurement Divisions to register multi-million dollar contracts. I conduct detailed analysis of new and current capacity projects by negotiating budgets, securing favorable rentals, and handling the robust procurement action plans. I review Requests for Proposals (RFPs) and assign optimal ratings in line with predefined criteria. I supervise and mentor employees, assess performance, evaluate training needs, and devise effective plans to optimize productivity and efficiency.Few are the highlights I achieved in this role:☛ Spearheaded the end-to-end management of multiple shelter site openings projects throughout the city of New York while finalizing deliverables within predefined constraints.☛ Conducted in-depth analysis of multi-million dollar budgets and rents related to procurement leveraging Microsoft Excel and internal software, such as HHS Accelerator.Related Skills: Team Collaboration and Leadership, Capacity Analysis and Reporting, Contract Registration Management, Effective Negotiation Skills, Procurement Planning and Execution, Project Management, Show less

• Inspector

  • Nov 2016 - May 2018

  In this capacity I planned and executed extensive inspections of sites to validate compliance with Department of Homeless Services (DHS) and city agencies’ guidelines. I led the end-to-end management of multifaceted projects, including Corrective Action Plans and New York City violation reviews. I fostered and strengthened productive relationships with external providers and internal DHS staff to drive social and housing needs. I performed detailed analysis of 311 phone call complaints and devised effective solutions to avoid future reoccurrence. I organized and prioritized tasks to performed simultaneous administrative task with strict deadlines.It is worth mentioning that I performed inspection of multiple current shelters throughout the city of New York while ensuring strict adherence with applicable policies and procedures.Related Skills: Site Inspection Planning and Execution Regulatory and Legal Compliance, Project Management, Long-term Relationships Building, Complaint Analysis and Resolution, Key Stakeholder Engagement, Multitasking Show less



The Fortune Society

• United States
• Public Policy Offices
• 300 - 400 Employee

• Discharge Planner

  • Apr 2016 - Nov 2016

  •Facilitated individual and group counseling session such as anger management, job readiness, relationship building, etc. on Rikers Island •Planned and coordinated agency personnel activities such as weekly groups, monthly meetings, etc. •Assessed needs and provided referrals for pre-release inmates •Conducted interviews in the correctional facilities and developed a discharge plan •Facilitated individual and group counseling session such as anger management, job readiness, relationship building, etc. on Rikers Island •Planned and coordinated agency personnel activities such as weekly groups, monthly meetings, etc. •Assessed needs and provided referrals for pre-release inmates •Conducted interviews in the correctional facilities and developed a discharge plan



HELP USA

• United States
• Non-profit Organization Management
• 400 - 500 Employee

• Case Manager

  • Nov 2015 - Apr 2016

  In this capacity I provided comprehensive support to clients in maintaining shelter protocols, including independent living assessment, medical screening, and psychiatric evaluation. I managed schedules of clients with the psychiatrist, diversion specialist, and external resources/programs to deliver outstanding standing experience. It is worth mentioning that I leveraged outstanding expertise in CARES system to produce detailed case notes, independent living plans, and weekly statistical reports with maximum accuracy. Related Skills: Client Experience Management, Shelter Protocols Compliance, Medical Assessment Coordination, Scheduling Coordination, Reports Preparation and Presentation, Team Collaboration, Effective Communication Skills Show less



EmblemHealth

• United States
• Insurance
• 700 & Above Employee

• Grievance and Appeals Specialist

  • May 2013 - Oct 2015

  In this capacity I responded to written/verbal grievances, complaints, and appeals submitted by members and providers. I handled wide range of responsibilities, such as production of marketing and communication information materials. It is worth mentioning that I negotiated and budgeted with providers to adjust claim payment and refund amounts. Related Skills: Reports and Documents Preparation, Marketing and Communications Material Creation, Multitasking and Self-Management, Effective negotiation and Communication Skills, Issues Identification and Resolution Show less



Abbott House

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Case Planner

  • Jan 2011 - May 2013

  •Evaluated risk of harm, including investigations of accidents, injuries and allegations of child abuse and neglect •Maintained regular contact with various regulatory authorities such as the Department of Homeless Services (DHS) and Administration of Children’s Services (ACS) •Hosted family team conferences and family sessions to discuss issues and coach family members on proper behavior during interactions with each other •Attended Family Court with prepared court reports and documentation regarding families’ progress Show less



The Salvation Army UK and Ireland Territory

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Case Manager

  • Jan 2009 - Dec 2010

  •Same duties as recent position at Franklin’s Women’s Shelter •Same duties as recent position at Franklin’s Women’s Shelter



Universal Music Group

• United States
• Musicians
• 700 & Above Employee

• Intern

  • Dec 2007 - Dec 2008

  •Assisted in preparation and corrections of several album sales reports using spreadsheets from Microsoft Excel •Developed press kits by compiling packages with promotional album CD’s, and documentation based on the Artist(s), the genre of music, and demographics. •Developed power point presentations based on album sales and the Artist(s) demographics affiliated with the label. •Distributed promotional CD's to retailers such as Walmart, Barnes and Noble, Starbucks, etc. •Researched information on Artists and album information using Soundscan, Google, Social Networks like Facebook and Twitter. Show less



Franklin's Woman's Assessment Shelter

• Bronx, NY

• Administrative Assistant (volunteer)

  • Jan 2007 - Dec 2007

  • Prepare written psycho-social evaluations for supervisory review • Executed periodic case notes, census, and statistical reports for internal programs • Ensure that the clients’ needs are met to transfer to their next appropriate shelter • Prepare written psycho-social evaluations for supervisory review • Executed periodic case notes, census, and statistical reports for internal programs • Ensure that the clients’ needs are met to transfer to their next appropriate shelter