Experience

Phone Genie

• Morocco
• Technical and Vocational Training
• 1 - 100 Employee

• Technician

  • Nov 2021 - Present

  PC & Mobile Repair Technician • Performed duties in accordance with company policies and procedures. Computer troubleshooting, diagnostics, parts install, & warranty repairs for Best Buy customers. • Performed detailed diagnostic, repairs, & testing of various desktop, laptops, tablet, Changes the Parts in Phone of All Brands. • Work and Meet SLA's against appointed difficulty tickets by means of a coordinated work process. • Troubleshooting of hardware, Network, and Software related problems. • Educated customers on use of products and services. • Helped in selling services and products. • Assisted associates with questions regarding products and services. • Repaired and Servicing the Computers and Laptops. • Performed computer maintenance and tune up services. • Installed and configured operating systems and software. Replacing faulty components, CPUs, DIMMs, Motherboards, PSUs Ordering Parts and Flashing Motherboards on a daily basis. Show less



Webtronics India®

• India
• Information Technology & Services
• 1 - 100 Employee

• IT Support Technician

  • Apr 2011 - Feb 2013

  • Created support service tickets and used web-based ticketing systems to track and deliver support services. • Installed, serviced and upgraded over 300 Windows computers. • Provided PC and mobile support to resolve client issues. • Assisted the network team in monitoring 4 network servers. • Coordinate with Internal IT staff and customers to resolve all technical issues and escalate, if required, to ensure smooth business application processes. Monitor all administration activities to maintain and reset all passwords and monitor all requests to Include all new users, disabled accounts, and security clearances. • Maintained all hardware in working order and records of all Inventories. • Installed and configured all client software and hardware on windows servers and train users to use all network programs appropriately and provide back up support, mapping client layouts and creating queues for them, set up schedules for client and audited all Inventory. • Assist users who experience Issues via remote desktop support, troubleshoot system Issues, auto dialler issues or any other issues with the network. • Contact for all clients for any issues or questions, created custom reports using Microsoft Word, Access, Excel, PowerPoint, DAKCS Report and maintained all relations with clients on great standing Show less