Senior Support Analyst

• Feb 2023 - Present

• Working as Senior Support Analyst at Georgia-Pacific Packaging & Cellulose IT Operations Team. • Monitoring the Support Queue and Responsible for ensuring maximum System Availability and prompt & accurate Remediation of issues in a Timely manner as per the Priority and Severity. • Developing and maintaining excellent Working Relationships with multiple Units of Businesses such as Customer Service Representatives, Accountants, Inventory & Production Planners, Operations, Finance and… Show more • Working as Senior Support Analyst at Georgia-Pacific Packaging & Cellulose IT Operations Team. • Monitoring the Support Queue and Responsible for ensuring maximum System Availability and prompt & accurate Remediation of issues in a Timely manner as per the Priority and Severity. • Developing and maintaining excellent Working Relationships with multiple Units of Businesses such as Customer Service Representatives, Accountants, Inventory & Production Planners, Operations, Finance and Treasury Credit Teams. • Uncovering opportunities to automate, decommission, simplify or reduce the cost of our Technology Services, enhance the experience of our customers who benefit from our Technology Services, and improve our Working Processes. • Developing and Delivering the implementation of new Programs or Systems into the Non-Prod and Production Environments. • Providing Technical and Functional Support for Business Applications encompassing Legacy Dotnet Applications, MVC Web Applications, ERP Tools & Systems, EDI (Electronic Data Interchange) and Reporting Products. • Responsible for maintaining, configuring and supporting EDI Interfaces between both Business Applications and Customers. • Working with 3rd party Vendors, Software Developers, other IT Teams, and Business Users to elicit and document Requirements, analyse and guide Solutions to ensure they meet the Business needs. • Gathering and analysing Business Requirements, creating drafts for System Design, Development and Specifications for Customisations required by the Business. • Acting as the Point of Contact (POC) and co-ordinate Application Troubleshooting with Customers and/or internal Resolver Groups ensuring the highest level of Customer Service is maintained to resolve the Fault and Incident within the prescribed SLA when required. • Diagnosing and resolving issues related to unique Data Conditions, Application Code Defect, System performance, Operating Environment and/or Third Party System Problems. Show less • Working as Senior Support Analyst at Georgia-Pacific Packaging & Cellulose IT Operations Team. • Monitoring the Support Queue and Responsible for ensuring maximum System Availability and prompt & accurate Remediation of issues in a Timely manner as per the Priority and Severity. • Developing and maintaining excellent Working Relationships with multiple Units of Businesses such as Customer Service Representatives, Accountants, Inventory & Production Planners, Operations, Finance and… Show more • Working as Senior Support Analyst at Georgia-Pacific Packaging & Cellulose IT Operations Team. • Monitoring the Support Queue and Responsible for ensuring maximum System Availability and prompt & accurate Remediation of issues in a Timely manner as per the Priority and Severity. • Developing and maintaining excellent Working Relationships with multiple Units of Businesses such as Customer Service Representatives, Accountants, Inventory & Production Planners, Operations, Finance and Treasury Credit Teams. • Uncovering opportunities to automate, decommission, simplify or reduce the cost of our Technology Services, enhance the experience of our customers who benefit from our Technology Services, and improve our Working Processes. • Developing and Delivering the implementation of new Programs or Systems into the Non-Prod and Production Environments. • Providing Technical and Functional Support for Business Applications encompassing Legacy Dotnet Applications, MVC Web Applications, ERP Tools & Systems, EDI (Electronic Data Interchange) and Reporting Products. • Responsible for maintaining, configuring and supporting EDI Interfaces between both Business Applications and Customers. • Working with 3rd party Vendors, Software Developers, other IT Teams, and Business Users to elicit and document Requirements, analyse and guide Solutions to ensure they meet the Business needs. • Gathering and analysing Business Requirements, creating drafts for System Design, Development and Specifications for Customisations required by the Business. • Acting as the Point of Contact (POC) and co-ordinate Application Troubleshooting with Customers and/or internal Resolver Groups ensuring the highest level of Customer Service is maintained to resolve the Fault and Incident within the prescribed SLA when required. • Diagnosing and resolving issues related to unique Data Conditions, Application Code Defect, System performance, Operating Environment and/or Third Party System Problems. Show less

Senior Support Analyst

• Feb 2023 - Present

Working as Senior Support Analyst at Georgia-Pacific Packaging & Cellulose IT Operations Team. The complete Description of Role & Responsibilities can be found under Senior Support Analyst - KOCH Business Solutions India Work Experience Section. Supply Chain Management Skills: • Demand Sensing, Planning and Forecasting • Procurement, Supplier & Contract Management • Production Scheduling and Resource Allocation • Inventory Tracking, Replenishment and… Show more Working as Senior Support Analyst at Georgia-Pacific Packaging & Cellulose IT Operations Team. The complete Description of Role & Responsibilities can be found under Senior Support Analyst - KOCH Business Solutions India Work Experience Section. Supply Chain Management Skills: • Demand Sensing, Planning and Forecasting • Procurement, Supplier & Contract Management • Production Scheduling and Resource Allocation • Inventory Tracking, Replenishment and Optimization • Order Management System (OMS) • Warehouse Management System (WMS) • Distrubution and Logistics Management (DLM) • Trade Promotion Management (TPM) * I am learning these Concepts and understanding these Processes from the viewpoint of GP Containerboard Products. Please find the list of Technical and other IT Skills in the 'Skills' Section. Show less Working as Senior Support Analyst at Georgia-Pacific Packaging & Cellulose IT Operations Team. The complete Description of Role & Responsibilities can be found under Senior Support Analyst - KOCH Business Solutions India Work Experience Section. Supply Chain Management Skills: • Demand Sensing, Planning and Forecasting • Procurement, Supplier & Contract Management • Production Scheduling and Resource Allocation • Inventory Tracking, Replenishment and… Show more Working as Senior Support Analyst at Georgia-Pacific Packaging & Cellulose IT Operations Team. The complete Description of Role & Responsibilities can be found under Senior Support Analyst - KOCH Business Solutions India Work Experience Section. Supply Chain Management Skills: • Demand Sensing, Planning and Forecasting • Procurement, Supplier & Contract Management • Production Scheduling and Resource Allocation • Inventory Tracking, Replenishment and Optimization • Order Management System (OMS) • Warehouse Management System (WMS) • Distrubution and Logistics Management (DLM) • Trade Promotion Management (TPM) * I am learning these Concepts and understanding these Processes from the viewpoint of GP Containerboard Products. Please find the list of Technical and other IT Skills in the 'Skills' Section. Show less

Software Engineer

• Jan 2022 - Feb 2023

• Working as Production Support Engineer cum Application Developer for one of the biggest USA & Canada based Aviation Insurance firm in the globe. • Excellence in providing Underwrites and Clients with Technical Support & Assistance on Aerospace & other Insurance based Applications. • Well exposed to IT Service Management (Service Now) and good at resolving user issues through Incidents & Service Requests before they meet SLA. • Handling various tasks on Application Development/… Show more • Working as Production Support Engineer cum Application Developer for one of the biggest USA & Canada based Aviation Insurance firm in the globe. • Excellence in providing Underwrites and Clients with Technical Support & Assistance on Aerospace & other Insurance based Applications. • Well exposed to IT Service Management (Service Now) and good at resolving user issues through Incidents & Service Requests before they meet SLA. • Handling various tasks on Application Development/ Enhancements, Regression Testing and QA Testing. I have also been handling various Migrations such as Internet Explorer to Microsoft Edge and Microsoft Office 365 Patching. • Handling several Application Maintenance Releases to Production with zero defects/ escalations through Release & Change Management Process in Service Now. • Experience in troubleshooting issues of .NET and VB6 Applications that have been encountered during On-Premise to AWS Cloud Servers Migration. • Adequate knowledge in technical skills such as .NET Framework, Visual Basics, Microsoft SQL Server and Front End Development. • Highly knowledgeable in creating test plans and making test cases for Manual Application Testing (for all Non-Production Testing). • Highly talented in simplifying complex problems and making it easy for Technical and Non-Technical Specialists to solve IT issues. • Well-versed in documentation and highly knowledgeable in using Microsoft Word, Excel & Power Point. • Good in managing and mentoring the Team. I always provide inputs for Development of learning plan for the Team.

Programmer Analyst

• Jul 2020 - Jan 2022

Programmer Analyst Trainee

• Jun 2019 - Jul 2020

Industrial Automation Intern

• May 2018 - May 2018

During internship, I have been exposed to engineering and testing of SIL based BMS PLC system for Fertilizer project. During internship, I have been exposed to engineering and testing of SIL based BMS PLC system for Fertilizer project.