Experience

Trent University

• Canada
• Higher Education
• 700 & Above Employee

• Resident Life Education Assistant

  • May 2023 - Present

  *Responded to inquiries at the front desk and over the phone from customers, students, parents, and various university departments.*Maintained open communication with campus partners to facilitate events and program opportunities within the university residences.*Utilized social media platforms to promote various initiatives and engage with the community.*Provided excellent service to residents and students, supporting their educational experience and transition into university life.*Responded quickly to time-sensitive issues in residence with educational planning to encourage conversation and learning.*Addressed general inquiries from customers and students, resolving questions and concerns.*Maintained and organized the Office space, ensuring it was well-prepared and structured for daily operations.*Assisted with the facilitation of training logistics for Residence Staff, coordinating transportation, supplies, and related materials. Show less

• Student Office Assistant

  • May 2023 - Present

  *Assisted with planning, organizing, and providing administrative support in areas such as the Learning Model, Living Learning Communities, and recruitment events.*Handled documentation and administration, including emails, assessment, and reporting, using designated software like StarRez and Microsoft Teams.*Tracked inventory and supplies in the Education Office.*Prioritized and handled multiple tasks, ensuring timely completion of administrative duties, supporting events, and meeting deadlines.*Maintained confidentiality and handled sensitive information with discretion, respecting the privacy of residents and students. Show less



The Fresh Market

• United States
• Retail
• 700 & Above Employee

• Store Cashier

  • Jan 2023 - Present

  *Provide unparalleled guest service, constantly striving to delight and surprise our guests. *Picked and packed online orders with a keen eye for detail and accuracy, ensuring high-quality standards for customer satisfaction. *Dispensed orders promptly, maintaining a fast-paced workflow while adhering to strict safety and food hygiene protocols. *Interacted directly with customers during order fulfillment, providing excellent service and enhancing customer loyalty. *Utilized effective time management to prioritize tasks and consistently achieve on-time order deliveries. *Ensured compliance with company policies and procedures to maintain a safe and efficient working environment. *Developed skills in inventory management and order processing through hands-on experience in the e-commerce industry. *Adapted quickly to the dynamic nature of the online retail space, effectively handling varying order volumes and priorities. *Received positive feedback from customers and supervisors for consistently meeting and exceeding performance targets. *Demonstrated excellent communication skills in addressing customer inquiries and concerns with professionalism and empathy. *Fulfill guest orders with 100% accuracy and within a timely manner. *Assist with the collection, loading, and acceptance of payment for guest pick-up and delivery orders. *Consult with guests as needed to ensure complete satisfaction prior to the guest leaving the store. *Provide assistance with online grocery guests via phone and in-person. Show less



Photo Elysée

• Switzerland
• Fine Art
• 1 - 100 Employee

• Student Volunteer

  • Mar 2021 - Dec 2022

  • Administered the deliverance of children’s art, reading, and science programs, along with community-based events such as book fairs. • Provided clerical support to the children’s department by way of organizing books using the Dewey Decimal Classification system, along with updating logs for board games and computer usage. • Enhanced patron experience in the children’s department by greeting community members, assisting with book searches in the library database and referring patrons to the appropriate library aide. Show less



Cafe Coffee Day

• India
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jul 2019 - Nov 2021

  *Documented all customer interactions, providing critical insights into customer behavior and preferences that were used to optimize service delivery processes and increase overall efficiency. *Provided technical support to customers on current and previous software releases, demonstrating exceptional customer service skills. *Analyzed and resolved over 2000 complex technical issues for clients, with a 95% customer satisfaction rate. *Documented all customer interactions, providing critical insights into customer behavior and preferences that were used to optimize service delivery processes and increase overall efficiency. *Provided technical support to customers on current and previous software releases, demonstrating exceptional customer service skills. *Analyzed and resolved over 2000 complex technical issues for clients, with a 95% customer satisfaction rate.