Experience

FieldAssist

• India
• Software Development
• 100 - 200 Employee

• Tech Support Analyst

  • Mar 2023 - Present

  - To perform analysis and determine client problems, and document these issues - To assist customers by performing analysis of various issues - To assist customers in improving processes related to system issues - To maintain error logs in coordination with QA, product team, and developers and also maintain resolution reports too - To offer recommendations — based on various metrics — on how to improve the support process in its entirety - To perform analysis and determine client problems, and document these issues - To assist customers by performing analysis of various issues - To assist customers in improving processes related to system issues - To maintain error logs in coordination with QA, product team, and developers and also maintain resolution reports too - To offer recommendations — based on various metrics — on how to improve the support process in its entirety



Self-employed

• New Delhi, Delhi, India

• Freelance Consultant

  • Oct 2018 - Nov 2022

  Worked as a consultant for various firms & NGOs in 1. strategizing & coordinating 2. market research 3. data analysis 4. marketing, etc I started by assisting in setting up a homerun business "Indian Condiments" with the support of local housewives and many others. Worked as a consultant for various firms & NGOs in 1. strategizing & coordinating 2. market research 3. data analysis 4. marketing, etc I started by assisting in setting up a homerun business "Indian Condiments" with the support of local housewives and many others.



Quality Council of India(QCI)

• India
• Government Relations
• 700 & Above Employee

• Jr. Analyst

  • May 2017 - Jun 2018

  I was working under Project Planning & Implementation Division (PPID) led by Adil Zainulbhai (former Managing Director at Mckinsey India) a 300 member functioning team as a government consulting firm, on high-priority initiatives across ministries like the Ministry of Railways, Ministry of Urban Development, Niti Aayog, Department of Administrative Reform & Public Grievances, etc. Also involved in: 1. Primary & secondary research for the project base, designing of questionnaire, execution… Show more I was working under Project Planning & Implementation Division (PPID) led by Adil Zainulbhai (former Managing Director at Mckinsey India) a 300 member functioning team as a government consulting firm, on high-priority initiatives across ministries like the Ministry of Railways, Ministry of Urban Development, Niti Aayog, Department of Administrative Reform & Public Grievances, etc. Also involved in: 1. Primary & secondary research for the project base, designing of questionnaire, execution of data collection, data monitoring and evaluation, and analytics 2. Report preparation and presentations 3. Formulating solutions to various problems faced by the clients 4. SWACHH BHARAT MISSION (GRAMIN) • Surveys were done under a team of trained professionals for around 5000 villages to bring about an improvement in the general quality of life in the rural areas, by promoting cleanliness, hygiene and eliminating open defecation. • Built the chain of communication flow from Center to State, District & Panchayati level • On ground technical training for survey assessment • Encouraged cost-effective and appropriate technologies for ecologically safe and sustainable sanitation. • Develop where required, Community managed sanitation systems focusing on scientific Solid & Liquid Waste Management systems for overall cleanliness in the rural areas 5. SWACHH BHARAT MISSION (URBAN) • Developed pilot framework for Mission Toilet Locator • Led the subsequent nationwide rollout of the same under Swachh Bharat Mission across 500+ cities in India. • Generated partnership with Google India (Maps) to tackle accountability issues in sanitation policy implementation. • Served as key contact and relationship manager to Ministry of Urban Development (Govt. of India). • Coordinating and organizing training sessions for officials from all 29 Indian states. 6. Worked on 3rd party assessment of coal a project under the Ministry of Coal. Show less I was working under Project Planning & Implementation Division (PPID) led by Adil Zainulbhai (former Managing Director at Mckinsey India) a 300 member functioning team as a government consulting firm, on high-priority initiatives across ministries like the Ministry of Railways, Ministry of Urban Development, Niti Aayog, Department of Administrative Reform & Public Grievances, etc. Also involved in: 1. Primary & secondary research for the project base, designing of questionnaire, execution… Show more I was working under Project Planning & Implementation Division (PPID) led by Adil Zainulbhai (former Managing Director at Mckinsey India) a 300 member functioning team as a government consulting firm, on high-priority initiatives across ministries like the Ministry of Railways, Ministry of Urban Development, Niti Aayog, Department of Administrative Reform & Public Grievances, etc. Also involved in: 1. Primary & secondary research for the project base, designing of questionnaire, execution of data collection, data monitoring and evaluation, and analytics 2. Report preparation and presentations 3. Formulating solutions to various problems faced by the clients 4. SWACHH BHARAT MISSION (GRAMIN) • Surveys were done under a team of trained professionals for around 5000 villages to bring about an improvement in the general quality of life in the rural areas, by promoting cleanliness, hygiene and eliminating open defecation. • Built the chain of communication flow from Center to State, District & Panchayati level • On ground technical training for survey assessment • Encouraged cost-effective and appropriate technologies for ecologically safe and sustainable sanitation. • Develop where required, Community managed sanitation systems focusing on scientific Solid & Liquid Waste Management systems for overall cleanliness in the rural areas 5. SWACHH BHARAT MISSION (URBAN) • Developed pilot framework for Mission Toilet Locator • Led the subsequent nationwide rollout of the same under Swachh Bharat Mission across 500+ cities in India. • Generated partnership with Google India (Maps) to tackle accountability issues in sanitation policy implementation. • Served as key contact and relationship manager to Ministry of Urban Development (Govt. of India). • Coordinating and organizing training sessions for officials from all 29 Indian states. 6. Worked on 3rd party assessment of coal a project under the Ministry of Coal. Show less



EEPC INDIA

• India
• Government Relations Services
• 1 - 100 Employee

• Internship

  • May 2016 - Jul 2016

  EEPC India is the premier trade and investment promotion organization in India under the Ministry of Commerce & Industry, Government of India, which caters to the Indian engineering sector. My key responsibility with the organization included - • Mobilization - Organizing & Coordination of promotional events & activities for promotion and participation in the forthcoming events of EEPC INDIA • Newmarket Creation - Identification of Industries, Clusters, and independent agencies to extend… Show more EEPC India is the premier trade and investment promotion organization in India under the Ministry of Commerce & Industry, Government of India, which caters to the Indian engineering sector. My key responsibility with the organization included - • Mobilization - Organizing & Coordination of promotional events & activities for promotion and participation in the forthcoming events of EEPC INDIA • Newmarket Creation - Identification of Industries, Clusters, and independent agencies to extend our Services • Connecting with various trade associations, trade promotion organizations, and Government departments • CRM- Strong CRM with existing clients and the agencies associated with us • Coordinated 47TH EEPC INDIA NATIONAL AWARDS Show less EEPC India is the premier trade and investment promotion organization in India under the Ministry of Commerce & Industry, Government of India, which caters to the Indian engineering sector. My key responsibility with the organization included - • Mobilization - Organizing & Coordination of promotional events & activities for promotion and participation in the forthcoming events of EEPC INDIA • Newmarket Creation - Identification of Industries, Clusters, and independent agencies to extend… Show more EEPC India is the premier trade and investment promotion organization in India under the Ministry of Commerce & Industry, Government of India, which caters to the Indian engineering sector. My key responsibility with the organization included - • Mobilization - Organizing & Coordination of promotional events & activities for promotion and participation in the forthcoming events of EEPC INDIA • Newmarket Creation - Identification of Industries, Clusters, and independent agencies to extend our Services • Connecting with various trade associations, trade promotion organizations, and Government departments • CRM- Strong CRM with existing clients and the agencies associated with us • Coordinated 47TH EEPC INDIA NATIONAL AWARDS Show less



Bluegape Lifestyle Private Limited

• Gurgaon, Haryana, India

• Campus conveyor

  • Aug 2015 - Nov 2015

  In visual blogging, you describe the gist of your content with lesser words & more visuals. I was not only the campus conveyor but also a visual blogger myself with key responsibilities – • Build a team of 10+ bloggers from my campus • Work on the weekly post targets along with brainstorming sessions • Be the mediator between the firm & the bloggers of my college • Connecting over informal meets & interactive sessions with rewards In visual blogging, you describe the gist of your content with lesser words & more visuals. I was not only the campus conveyor but also a visual blogger myself with key responsibilities – • Build a team of 10+ bloggers from my campus • Work on the weekly post targets along with brainstorming sessions • Be the mediator between the firm & the bloggers of my college • Connecting over informal meets & interactive sessions with rewards



Regal Insurance Brokers

• Canada
• Insurance
• 1 - 100 Employee

• Marketing intern

  • May 2015 - Jul 2015

  The insurance sector is something that still needed to be introduced more thoroughly into the Indian Markets as it's a game of faith that can only be created through word of mouth. Keeping all this in mind I focused on- • Segmentation - motor insurance and mostly big transporters • Building trust by resolving already existing issues • Spreading awareness about the need for an insurance policy The insurance sector is something that still needed to be introduced more thoroughly into the Indian Markets as it's a game of faith that can only be created through word of mouth. Keeping all this in mind I focused on- • Segmentation - motor insurance and mostly big transporters • Building trust by resolving already existing issues • Spreading awareness about the need for an insurance policy