Experience

Imperial PFS Canada (formerly SNAP Premium Finance)
• Canada
• Financial Services
• 1 - 100 Employee
• Service Manager

  • Apr 2021 - Present


SNAP Financial Group

• Collections Manager

  • Feb 2017 - Jan 2021

  Responsible for collections of Home, Commercial and Auto portfolios.Directs the daily operations of the Collection Department to ensure we are operating effectively and efficiently. This also involves regularly assessing the department's processes and implementing changes that will help improve productivity.Establish and maintain effective collection policies and procedures, ensuring all debt collection practices are adhered to.Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload. Interface with sales, operations support, and strategy to handle billing inquiries.Run reports and analyze data pertaining to the department and share it with executive board membersLiaise with the reporting team to ensure a high degree of accuracy in revenue reporting and manage any data issues that arise.Strive for continuous improvement in the management of the team, systems, and all associated processes.Monitor new processes and workflows to ensure they work as intended and institute a new policy where necessaryForecasting of cash collections using historical data. Executes established loss mitigation processes/procedures for the resolution of non-performing and high-risk accounts. Provides advice and guidance to assigned business/group on the implementation of solutions.Lead/participate in the design, implementation, and management of core business/group processes. FPR for setting up collection strategies on newly built loan system software.Took strategic approach and recreated the collection strategy boosting collections rates by 50%. Brought 50% efficiency by tweaking the existing system and reducing overdue files. Kept the delinquency rates less than 1% throughout the year.Delivered 20% saving for the collections department by digitalizing the entire admin process.Coordination with Legal consultant. Handling legal cases of all provinces Show less

• Collections Specialist

  • Aug 2015 - Jan 2017

  Stratify collections activities to maximize cash receipts.Utilize Transunion Dynamic data and preparing reports.Following up with lawyers and Trustees.Reviewing accounts to be recommended for write –off and for outsource collection efforts.



Hero Fincorp Ltd

• State Manager- Collections

  • Dec 2014 - Jul 2015

  Planning, organizing, directing, and controlling the collections activities For Delhi-NCR. Helped the IT team in developing collection software. Planning, organizing, directing, and controlling the collections activities For Delhi-NCR. Helped the IT team in developing collection software.



Reliance Capital

• India
• Financial Services
• 700 & Above Employee

• Manager- Collections

  • 2007 - Dec 2014

  Handled collections for three states (Delhi-NCR, Haryana, and Uttrakhand). Responsible for preparing a strategy to increase the Resolution. Responsible for motivating team members, ensuring increased numbers achieved with less cost and overheads. The hiring of new agencies/Managers. Meeting with the sales and credit department. Preparation of Management Information systems (MIS) of collection and regular performance reviews. Surprise audits in Agencies (MIS/ Receipts) for identifying the gaps and the same to be resolved in the assigned time period. Helping in identify negative areas and profiles to sales and credit teams. Handling disposal of repossessed vehicles. Implementing the monitoring mechanism and MIS to ensure that each parameter of KPI is constantly measured, reported, analyzed, and improved. Act as a constant source of feedback to product and policy teams to aid in amending policies/products from time to time to suit the market risk. Worked as an Authorized representative of the company handling legal high-worth cases in court. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant Manager- Credit Card Collections

  • Aug 2006 - Oct 2007

  Handled Credit Card Written-Off portfolio. Managed Debt Collection Agents. Close Monitoring of Legal Portfolio and ensuring timely filling and withdrawals by working closely with lawyers on panel. Process management, training, reshuffling, allocation & target cascade. Handled Credit Card Written-Off portfolio. Managed Debt Collection Agents. Close Monitoring of Legal Portfolio and ensuring timely filling and withdrawals by working closely with lawyers on panel. Process management, training, reshuffling, allocation & target cascade.



Citigroup Global Services(e-serve)

• India
• Consumer Services

• Collections- Unsecured

  • Oct 2004 - Jul 2006

  Handled CITIBANK Personal Loan (Unsecured) Collections Portfolio. Handled CITIBANK Personal Loan (Unsecured) Collections Portfolio.



ICICI Bank

• India
• Banking
• 1 - 100 Employee

• Two Wheeler- Collections

  • Oct 2003 - Aug 2004

  Third-Party Agency Management Third-Party Agency Management