Gurpreet Grewal
Customer Success Manager at LemonadeLXP- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
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Punjabi Full professional proficiency
Topline Score
Bio
Paul Lanouette
Gurpreet was an amazing source of support during my time working for Net2Phone. I never felt awkward or concerned when I reached out to her for assistance. She is a genuine person with excellent communication skills. She made me feel listened to and heard. She was also eager to reach out to me and guide me when I was faced with complex issues or client requests. If I was building a team of any scale or size I would want Gurpreet working along side me.
Gabriel Ang
Hardworking, helpful, and curious are words that come to mind when describing Gurpreet. I have had the pleasure of working with her at net2phone Canada for nearly a year on the Customer Success Onboarding team. During this time, I have been impressed with her willingness and ability to go above and beyond for her clients. She consistently demonstrates an eagerness in helping her clients find value with the company’s products and services, as well as an openness to collaborating with colleagues in finding solutions to problems. No detail is too small for Gurpreet to explore and her experiments often yield new information that benefits her clients, colleagues and the team as a whole. As one of our star contributors, she is certainly tremendous asset to our team and company. She would make a great addition to any company she chooses to apply to and I look forward to seeing her excel in her career.
Paul Lanouette
Gurpreet was an amazing source of support during my time working for Net2Phone. I never felt awkward or concerned when I reached out to her for assistance. She is a genuine person with excellent communication skills. She made me feel listened to and heard. She was also eager to reach out to me and guide me when I was faced with complex issues or client requests. If I was building a team of any scale or size I would want Gurpreet working along side me.
Gabriel Ang
Hardworking, helpful, and curious are words that come to mind when describing Gurpreet. I have had the pleasure of working with her at net2phone Canada for nearly a year on the Customer Success Onboarding team. During this time, I have been impressed with her willingness and ability to go above and beyond for her clients. She consistently demonstrates an eagerness in helping her clients find value with the company’s products and services, as well as an openness to collaborating with colleagues in finding solutions to problems. No detail is too small for Gurpreet to explore and her experiments often yield new information that benefits her clients, colleagues and the team as a whole. As one of our star contributors, she is certainly tremendous asset to our team and company. She would make a great addition to any company she chooses to apply to and I look forward to seeing her excel in her career.
Paul Lanouette
Gurpreet was an amazing source of support during my time working for Net2Phone. I never felt awkward or concerned when I reached out to her for assistance. She is a genuine person with excellent communication skills. She made me feel listened to and heard. She was also eager to reach out to me and guide me when I was faced with complex issues or client requests. If I was building a team of any scale or size I would want Gurpreet working along side me.
Gabriel Ang
Hardworking, helpful, and curious are words that come to mind when describing Gurpreet. I have had the pleasure of working with her at net2phone Canada for nearly a year on the Customer Success Onboarding team. During this time, I have been impressed with her willingness and ability to go above and beyond for her clients. She consistently demonstrates an eagerness in helping her clients find value with the company’s products and services, as well as an openness to collaborating with colleagues in finding solutions to problems. No detail is too small for Gurpreet to explore and her experiments often yield new information that benefits her clients, colleagues and the team as a whole. As one of our star contributors, she is certainly tremendous asset to our team and company. She would make a great addition to any company she chooses to apply to and I look forward to seeing her excel in her career.
Paul Lanouette
Gurpreet was an amazing source of support during my time working for Net2Phone. I never felt awkward or concerned when I reached out to her for assistance. She is a genuine person with excellent communication skills. She made me feel listened to and heard. She was also eager to reach out to me and guide me when I was faced with complex issues or client requests. If I was building a team of any scale or size I would want Gurpreet working along side me.
Gabriel Ang
Hardworking, helpful, and curious are words that come to mind when describing Gurpreet. I have had the pleasure of working with her at net2phone Canada for nearly a year on the Customer Success Onboarding team. During this time, I have been impressed with her willingness and ability to go above and beyond for her clients. She consistently demonstrates an eagerness in helping her clients find value with the company’s products and services, as well as an openness to collaborating with colleagues in finding solutions to problems. No detail is too small for Gurpreet to explore and her experiments often yield new information that benefits her clients, colleagues and the team as a whole. As one of our star contributors, she is certainly tremendous asset to our team and company. She would make a great addition to any company she chooses to apply to and I look forward to seeing her excel in her career.
Credentials
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Customer Success Management Fundamentals
LinkedInJan, 2022- Nov, 2024 -
Engagement Evaluation Best Practices for Customer Success Management
LinkedInJan, 2022- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedIn LearningDec, 2021- Nov, 2024
Experience
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LemonadeLXP
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Canada
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E-Learning Providers
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1 - 100 Employee
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Customer Success Manager
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May 2022 - Present
Onboarding | Retention | Content Creation | Ongoing Training and Support | Process improvement | Onboarding | Retention | Content Creation | Ongoing Training and Support | Process improvement |
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net2phone Canada
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Canada
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Telecommunications
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1 - 100 Employee
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Customer Success Onboarding Specialist
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Mar 2021 - May 2022
Onboarding Clients | B2B and B2C | Product adoption | Training | Proactive issue resolution | Documentation | Client engagement | Inter department Coordination | Product Feedback | Solution Selling | SaaS | Account Management | Process Management Onboarding Clients | B2B and B2C | Product adoption | Training | Proactive issue resolution | Documentation | Client engagement | Inter department Coordination | Product Feedback | Solution Selling | SaaS | Account Management | Process Management
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Loblaw Companies Limited
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Canada
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Retail
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700 & Above Employee
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Customer Service Front End
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Oct 2020 - Apr 2021
Customer service | Training | Stock Management | Issue Resolution | Team coordination | Promotions Customer service | Training | Stock Management | Issue Resolution | Team coordination | Promotions
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Achievers
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India
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Customer Relationship Manager
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Jan 2020 - Aug 2020
Training Schedule Development | Process improvement | In-person & Virtual learning | Account Management | Ad campaign Handling | Recruitment | Performance Management | Client Engagement | Issue Resolution | Targeted Communication Training Schedule Development | Process improvement | In-person & Virtual learning | Account Management | Ad campaign Handling | Recruitment | Performance Management | Client Engagement | Issue Resolution | Targeted Communication
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St. Stephen's School
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India
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Primary and Secondary Education
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1 - 100 Employee
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Teacher
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Apr 2015 - Aug 2019
Lesson Planning | Inter-Department Coordination | Student Behaviour Management | Event Planning | Orientation Program Planning & Presentation | Learning Management System training & support Lesson Planning | Inter-Department Coordination | Student Behaviour Management | Event Planning | Orientation Program Planning & Presentation | Learning Management System training & support
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Desh Bhagat University - Punjab
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Education Administration Programs
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1 - 100 Employee
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Training and Placement Officer
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Mar 2014 - Mar 2015
Planning & Execution of Job Fairs | Graduate Placement | Soft Skills Training | Process Improvement | Data Handling & Organization | Inter-Department Coordination | MOU Handling Planning & Execution of Job Fairs | Graduate Placement | Soft Skills Training | Process Improvement | Data Handling & Organization | Inter-Department Coordination | MOU Handling
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Tata AIA Life Insurance
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India
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Insurance
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700 & Above Employee
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Business Development Manager
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May 2008 - Feb 2010
Customer Service | Account Handling | Promotional Campaigns Planning & Execution | Recruiting | Training | Team Management | Process Improvement | Issue Resolution Customer Service | Account Handling | Promotional Campaigns Planning & Execution | Recruiting | Training | Team Management | Process Improvement | Issue Resolution
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Aviva India
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India
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Insurance
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700 & Above Employee
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Financial Planning Consultant
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May 2005 - May 2008
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Education
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2010 - 2011
Coventry University
Masters, International Business -
2015 - 2017
Punjabi University
Bachelor's degree, Education -
2002 - 2005
Panjab University
Bachelor's degree, Computer Applications
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