Experience

Data Mail Solutions Ltd

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Senior Account Manager

  • Mar 2021 - Present

  Senior Account Manager at DMS, looking after a number of transactional and direct mail clients, also with the ability to fulfil all print and finishing requirements.DIRECT MAILDirect Mail remains one of the most powerful marketing tools. Direct Mail is personal and can deliver tailored messages to your target audience.​PARTIALLY ADDRESSES MAILPartially Addressed Mail is a powerful way to reach potential customers without requiring their personal data. It is a highly targeted acquisition tool, allowing you to target at full postcode level, typically around 15 households.DOOR DROPSWhether you are a local authority, charitable organisation or consumer-focused business, a door drop can be an extremely effective and impactful method of reaching and communicating with your target audience.​TRANSACTIONAL MAILWe provide high-quality, secure personalisation solutions for the production of both mono and full colour transactional Mail.​HYBRID MAILWe have the ability to fully integrate our mailing services within digital communication techniques to create a hybrid mail solution.​WEB TO PRINTWe offer a full featured web to print service with custom branding. We can store your artwork and you can order on line as and when, great for companies with offices all over the UK to ensure brand consistency.LITHO PRINTINGFrom business stationery to marketing material, our 10 colour Speedmaster makes sure your marketing message is on brand.​CONTINUOUS PRINTINGWe produce all types of continuous stationery including invoices, delivery notes, statements, letterheads and many more...​WIDE FORMATWe produce both rigid and roll based products on a range of media including papers, vinyls, and textiles. We can also print full colour and white, or a high gloss clear ink finish in a single pass onto any media.​LABELSWe produce a variety of integrated labels, cards and piggy back labels, for use as membership cards, delivery/packing notes and specialist applications.



PUK

• 1 - 100 Employee

• Electoral Service Production Manager

  • Mar 2019 - Mar 2021

  Production manager for our electoral products and services we provide for a number of Councils across the UK, also for our large financial clients among others. Production manager for our electoral products and services we provide for a number of Councils across the UK, also for our large financial clients among others.



Greens Ltd

• Account & Production Manager

  • Oct 2017 - Mar 2019

  Manage Production and Customer requirements within our mailing department Manage Production and Customer requirements within our mailing department



London Print Finishers Ltd

• Production Manager (Direct Mail)

  • Nov 2016 - Oct 2017

  I am responsible for the day to day running and performance of the shop floor lasering and enclosing staff within our Direct Mail Department. Duties include; - Daily production meeting.- Monitoring machine running speeds.- Costs and staff to ensure we are working efficiently and producing the projected volumes. - Working closely with the shop floor staff decreases time wastage, as jobs are signed off immediately by me.The role also involves; - Overseeing the maintenance of the machinery including scheduling routine services. - Escalating any machine issues to reduce down time and to ensure production is not affected. - Organising staff and the shifts that are required for the weekly production is a vital part of this role, as it allows us to maximise output. - Cost analysis to ensure we are keeping within our budget.- Overseeing all deliveries and collections- maintaining a good relationship with our DSA providers and suppliers is something vital to ensure everything runs smoothly.An important part of this role is being the link between our customer service department, and our shop floor staff, which allows us to give our customers accurate information about their jobs. This also decreases time wasted by account managers waiting for updates, in turn allowing us to provide our clients with the best possible customer service.Equipment I am currently working with Xerox Laser 495 & 650, Konica Minolta 1200, Xerox Nuvera 120, Videojet 4320 inkjet, Buhrs BB300

• Senior Account Manager

  • Apr 2015 - Nov 2016

  I am a senior account manager within the direct mail department for London Print Finishers, where we look after a number of corporate clients, who mail a large volume of direct mail.I am tasked with managing client expectations, and ensuring their jobs run through start to finish without any problems. This includes liaising with clients during the creative stage of the mailings, so we can produce work without any issues for our production staff. Part of my role requires updating our finishing department and our production manager with our time scales and what is required to keep our machines fed and to ensure the clients deadlines are met. This requires me to be involved in the scheduling and production for our lasering and enclosing machines, which I provide in conjunction with the client's key dates.This allows me to organise the shop floor staff, so we are are working efficiently and producing at our full capacity, allowing me to ensure our costs are fully recovered for all campaigns.Being in contact with our suppliers is a core part of my role, including daily communication with all DSA providers and various contacts within the direct mail industry.



Whistl UK Ltd

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Account Manager

  • Nov 2010 - Apr 2015

  Incharge of a portfolio of high level accounts, which included Santander, Legal & General and Argos/Homebase. The main objective of this role was to make sure all client’s business mail was processed in time, as a majority of these mailing were very time sensitive and important documentation like bills and credit cards.This was achieved through forecasting and planning, which was vital to the business. I had to obtain forecasts months in advance from our clients, so our postal network could prepare for the increase or decrease in mailing volumes.This also included analysing clients past business activities, to predict future trends.I took full responsibility for these large mailings and managed my time to ensure our operations team and Royal Mail were aware of these high priority mailings. This role also included a vast amount of bespoke MI reporting, which was done on a daily and weekly basis. This also included me having input in to creating a specific report for my clients, which serviced their specifics needs and requirements.I also had the opportunity to up sell certain products to my clients, which helped us gain a larger profit margin.Invoicing queries were a large part of this role, and this meant I had to work closely with our finance to investigate discrepanices and to ensure we were getting paid on time and in full. This role involved me working with various different departments and Royal Mail. I also handled customer contracts, which meant I was speaking to heads of departments on a daily basis. Due to my level of knowledge within the department, I created and conducted my own training presentations for the whole department. This was for new starters aswell as people wanting a refresher course.



Tactical Fulfilment Solutions Ltd

• United Kingdom
• Warehousing and Storage

• Account Manager

  • May 2008 - Sep 2010

  My role in this organisation focused on storage and distribution. I had to cater to our clients needs and meet their requirements along with their deadlines. Duties included:I was responsible for the smooth running of the different number of business accounts the company was working with.I liaised with the clients for these accounts via the telephone, e-mail and also face to face. This included things like answering their queries, and managing large scale outs, which involved logistically planning large scale outs to recipients within the U.K and internationally.I was in charge of staff and took full responsibility for these large scale outs and managed my time and the workers time so all the clients needs were fulfilled.I had to be flexible and work late hours until the deadline was meet, which has taught me to be calm in a fast paced environment. I was also in charge of booking on stock for our clients, which had a large value and needed me to be very accurate and pay close attention to detail. The nature of one of our clients work needed us to run a telephone re-ordering line, which entailed me having to offer perfect customer service and have very good telephone manner. I also undertook my manager’s work, as he worked from home two days out of the week, which was only made possible due to me learning his role so quickly.