Gurpal Singh Bhatia
Team Lead, Customer Experience at ApplyBoard- Claim this Profile
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English Native or bilingual proficiency
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Hindi Native or bilingual proficiency
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Punjabi Native or bilingual proficiency
Topline Score
Bio
Samantha Jorge
I had the privilege of working with Gurpal for a few years when he volunteered for Conestoga’s International Education Office. Gurpal understands human connection and has an ability to bring people together like I’ve never seen before. He is able to build trust with his team members, offer advice when needed, and welcomes feedback during any part of the project process. Gurpal is an outstanding person who would make an incredible addition to any organization.
Lakhdeep Singh Dhaliwal (He/Him)
Centering everyone and the importance of listening first is gracefully intuitive to Gurpal Singh. He makes space and time for everyone. This is a full on emotional intelligence seminar everytime Gurpal enters into session with others.
Samantha Jorge
I had the privilege of working with Gurpal for a few years when he volunteered for Conestoga’s International Education Office. Gurpal understands human connection and has an ability to bring people together like I’ve never seen before. He is able to build trust with his team members, offer advice when needed, and welcomes feedback during any part of the project process. Gurpal is an outstanding person who would make an incredible addition to any organization.
Lakhdeep Singh Dhaliwal (He/Him)
Centering everyone and the importance of listening first is gracefully intuitive to Gurpal Singh. He makes space and time for everyone. This is a full on emotional intelligence seminar everytime Gurpal enters into session with others.
Samantha Jorge
I had the privilege of working with Gurpal for a few years when he volunteered for Conestoga’s International Education Office. Gurpal understands human connection and has an ability to bring people together like I’ve never seen before. He is able to build trust with his team members, offer advice when needed, and welcomes feedback during any part of the project process. Gurpal is an outstanding person who would make an incredible addition to any organization.
Lakhdeep Singh Dhaliwal (He/Him)
Centering everyone and the importance of listening first is gracefully intuitive to Gurpal Singh. He makes space and time for everyone. This is a full on emotional intelligence seminar everytime Gurpal enters into session with others.
Samantha Jorge
I had the privilege of working with Gurpal for a few years when he volunteered for Conestoga’s International Education Office. Gurpal understands human connection and has an ability to bring people together like I’ve never seen before. He is able to build trust with his team members, offer advice when needed, and welcomes feedback during any part of the project process. Gurpal is an outstanding person who would make an incredible addition to any organization.
Lakhdeep Singh Dhaliwal (He/Him)
Centering everyone and the importance of listening first is gracefully intuitive to Gurpal Singh. He makes space and time for everyone. This is a full on emotional intelligence seminar everytime Gurpal enters into session with others.
Credentials
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The Six Morning Habits of High Performers
LinkedInJul, 2023- Sep, 2024 -
Giving and Receiving Feedback (2017)
LinkedInJun, 2023- Sep, 2024 -
Developing Assertive Leadership
LinkedInMay, 2022- Sep, 2024 -
Chair Work: Yoga Fitness and Stretching at Your Desk
LinkedInJun, 2021- Sep, 2024 -
Design Thinking: Customer Experience
LinkedInJun, 2021- Sep, 2024 -
Efficient Time Management
Lynda.comOct, 2018- Sep, 2024 -
Leading Productive One-on-One Meetings
Lynda.comMay, 2018- Sep, 2024 -
Holding Yourself Accountable
Lynda.comApr, 2018- Sep, 2024 -
Optimizing Marketing Emails
Lynda.comApr, 2018- Sep, 2024 -
Acing Your Interview
Lynda.comMar, 2018- Sep, 2024 -
Coaching and Developing Employees
Lynda.comJan, 2018- Sep, 2024 -
Coaching for Results
Lynda.comJan, 2018- Sep, 2024 -
Delivering Employee Feedback
Lynda.comJan, 2018- Sep, 2024 -
Insights from a College Career Coach
Lynda.comJan, 2018- Sep, 2024 -
Fred Kofman on Managing Conflict
Lynda.comDec, 2017- Sep, 2024 -
Managing High Performers
Lynda.comDec, 2017- Sep, 2024 -
Transitioning from Manager to Leader
Lynda.comDec, 2017- Sep, 2024 -
safeTALK
Living WorksSep, 2016- Sep, 2024 -
Third Annual Leadership Conference Program
Conestoga Student Inc.Nov, 2014- Sep, 2024 -
CSI Club Executive
Conestoga Students INCOct, 2013- Sep, 2024 -
Certificate of Achievement
Conestoga Students Inc.Sep, 2013- Sep, 2024
Experience
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ApplyBoard
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Canada
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Technology, Information and Internet
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700 & Above Employee
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Team Lead, Customer Experience
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Apr 2020 - Present
- Oversee team's day-to-day activities and ensure KPI are tracked and goals are met as outlined by ApplyBoard - Train, coach, motive, provide instructions, direction to complete daily tasks up to ApplyBoard service standards - Creating training plans, delegating assignments, checking progress, recruiting and hiring - Collaborate with internal departments, stakeholders to resolve escalated and complex issues - Develop and maintain effective process design and workflow to address… Show more - Oversee team's day-to-day activities and ensure KPI are tracked and goals are met as outlined by ApplyBoard - Train, coach, motive, provide instructions, direction to complete daily tasks up to ApplyBoard service standards - Creating training plans, delegating assignments, checking progress, recruiting and hiring - Collaborate with internal departments, stakeholders to resolve escalated and complex issues - Develop and maintain effective process design and workflow to address inefficiencies - Analyze data and create weekly and monthly progress reports to present in leadership meetings - Address performance issues, managing performance metrics and working directly with closely with Manager and Director
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Admissions Coordinator
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Dec 2018 - Apr 2020
- Review offer letters for student information on consistency to ensure efficient application processing - Work with our partnership schools and recruiters to resolve application issues on behalf of our students - Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes - Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received - Effectively communicate and work… Show more - Review offer letters for student information on consistency to ensure efficient application processing - Work with our partnership schools and recruiters to resolve application issues on behalf of our students - Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes - Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received - Effectively communicate and work closely with international education departments of partner schools and their recruiters to process the applications in a timely manner - Resolve application issues and submit quality applications on behalf of our students and assist them throughout the entire admission process - Follow up and assist students in meeting enrollment conditions and resolve any uncertainties - Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
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Reitmans Canada Ltée/Ltd
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Canada
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Retail
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700 & Above Employee
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Fashion associate
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Dec 2016 - Feb 2020
- Ensure customer satisfaction by responding to customer’s inquires in a professional manner via phone calls, in- person and email - Display items, serve customers, deal with queries or complaints - Advise customers, create order, oversea deliveries, manage and take out stock - Provide training and mentoring to new associates including on-job training and deposit cash at end of shift - Help with promotions, manage and motivate staff, make sure sales targets are met - Ensure customer satisfaction by responding to customer’s inquires in a professional manner via phone calls, in- person and email - Display items, serve customers, deal with queries or complaints - Advise customers, create order, oversea deliveries, manage and take out stock - Provide training and mentoring to new associates including on-job training and deposit cash at end of shift - Help with promotions, manage and motivate staff, make sure sales targets are met
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Arvato North America
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Supervisor
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Apr 2018 - Dec 2018
- Conduct weekly leadership meetings for a team of 15-20 CSR agents - Assist corporate trainer in content creating and delivery of certain promotions for client - Lead quality assurance sessions and summarize KPI scorecard to identify areas of strengths and opportunities - Work with other supervisors and provide assistance to them when required - Resolve technical issues with client software and submit IT tickets to escalate unresolved issues - Supervise and provide support to… Show more - Conduct weekly leadership meetings for a team of 15-20 CSR agents - Assist corporate trainer in content creating and delivery of certain promotions for client - Lead quality assurance sessions and summarize KPI scorecard to identify areas of strengths and opportunities - Work with other supervisors and provide assistance to them when required - Resolve technical issues with client software and submit IT tickets to escalate unresolved issues - Supervise and provide support to CSR’s who need assistance with difficult tasks - Manage CSR’s attendance records including timekeeping, schedule adherence, vacation request and OT hours - Promote health and safety on the production/operations floor by coaching employees on safe work practices - Operations planning, creating and sending regular reports to client and Arvato management
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Order Support Specialsit T2
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Jan 2018 - Apr 2018
- Coach employees, train and support tier 1 team members as Subject Matter Expert (SME) - Provide support to escalated issues, delivery disputes, concealed shortages and damage products - Accurately and thoroughly utilize office technology, demonstrate practical knowledge of information management, e-mail management and privacy protection issues - Provide administrative support for client's issues via calls to enhance customer experience
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Order Support Specialist T1
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Jul 2017 - Jan 2018
- Investigated problems and work with internal stakeholders to provide a solution - Provide administrative support for client's issues via calls to enhance customer experience - Resolved technical issues with orders, submitted SDE tickets, communicated with clients through email/phone
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College Student Alliance
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Canada
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Public Policy Offices
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1 - 100 Employee
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President
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Nov 2016 - May 2017
- Raised issues amongst the chair members and the board & facilitated conversations to identify areas of improvement - Edit and proofread documents content, style and spelling/grammar accuracy prepared by the staff for external distribution - Co-emceed the gala and awards night of the organization to recognize the hard work and time commitment of members to improve post-secondary education and addressing college student concerns - Hosted breakfast at Queen’s park for Advocacy summit by… Show more - Raised issues amongst the chair members and the board & facilitated conversations to identify areas of improvement - Edit and proofread documents content, style and spelling/grammar accuracy prepared by the staff for external distribution - Co-emceed the gala and awards night of the organization to recognize the hard work and time commitment of members to improve post-secondary education and addressing college student concerns - Hosted breakfast at Queen’s park for Advocacy summit by welcoming MPP’s and Hon Minister Deb Matthews - Pitched student recommendations to members of provincial parliament (MPP's) - Spoke on behalf of 100,000+ college students for pre-budget submission to Minister of Finance and did interview after the budget announcement with various media such as Toronto Star.
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Vice President
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Jun 2016 - Jan 2017
Work closely with the Directors to ensure the Board’s agenda is being consistently implemented. Second highest officer of the corporation and therefore, conduct role in the utmost professional manner at all times. In the absence of the President or Director, assume their responsibilities. Ensure the membership is kept informed of the work being done by the Board. Organize and attend all Board of Directors and plenary meetings. Develop Board of Directors minutes for approval by… Show more Work closely with the Directors to ensure the Board’s agenda is being consistently implemented. Second highest officer of the corporation and therefore, conduct role in the utmost professional manner at all times. In the absence of the President or Director, assume their responsibilities. Ensure the membership is kept informed of the work being done by the Board. Organize and attend all Board of Directors and plenary meetings. Develop Board of Directors minutes for approval by the BOD. Charged with being the vice-chair and legal secretary of the corporation. Shall be a signing authority for the corporation.
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WLU Graduate Students' Association
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Canada
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Political Organizations
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1 - 100 Employee
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Field Placement - Office Adminstration
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Apr 2017 - Apr 2017
Assisted Graduate Student Association with annual transition/training program for new student leaders. Major Duties & Responsibility: - Administrative work for hiring process (scheduling interviews) - Organized training documents - Planned transition retreat for new team - Facilitated training evening for Board of Directors - Communicated with students for association trip to Toronto (year end event) Assisted Graduate Student Association with annual transition/training program for new student leaders. Major Duties & Responsibility: - Administrative work for hiring process (scheduling interviews) - Organized training documents - Planned transition retreat for new team - Facilitated training evening for Board of Directors - Communicated with students for association trip to Toronto (year end event)
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Conestoga Students Inc.
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Canada
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Non-profit Organizations
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1 - 100 Employee
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Primary Electoral Officer (PEO)
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Jan 2017 - Apr 2017
- Assisted electoral executives in various stages of the election process - Helped communication and design team to create attractive election theme - Co-ordinated with department on online voting system and candidate database, making sure the details are recorded confidentially and election expenses are handled fairly - Organized meetings with College media (Spoke) & new elected Board members of the corporation - Facilitated election workshops and candidates meeting by providing… Show more - Assisted electoral executives in various stages of the election process - Helped communication and design team to create attractive election theme - Co-ordinated with department on online voting system and candidate database, making sure the details are recorded confidentially and election expenses are handled fairly - Organized meetings with College media (Spoke) & new elected Board members of the corporation - Facilitated election workshops and candidates meeting by providing the necessary information needed to know before, during and after the election.
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Director Board Of Directors
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May 2015 - Apr 2017
- Analyzed and presented monthly financial and expense reports to determine discrepancies and variances. - Attended conferences where student issues were addressed followed by preparing conference report and presenting in the board meetings - Collected feedback from students regarding the organization services and provided solution that fits best for the students and organization - Advocated on behalf of college students to all levels of government through pre-budget meetings, Queen’s… Show more - Analyzed and presented monthly financial and expense reports to determine discrepancies and variances. - Attended conferences where student issues were addressed followed by preparing conference report and presenting in the board meetings - Collected feedback from students regarding the organization services and provided solution that fits best for the students and organization - Advocated on behalf of college students to all levels of government through pre-budget meetings, Queen’s Park summits, and college/campus visits. - Represented the association fee-paying students in determining and demanding appropriate corporate performance, provided long-term & short term planning & directed the executive members
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Student Welcome and Awareness Team
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Aug 2014 - Dec 2014
- Attended weekly/bi-weekly progress meetings. - Assisted with frosh week activities and events to ensure students are involved and engaged. - Implemented, along with other S.W.A.T Leaders the “do you know” campaign. - Implemented CSI awareness weeks. - Conducted Classroom Presentations. - Assisted with keeping CSI display boards current and up to date. - Helped CSI promote activities and events through a variety of integrated marketing communications and advertising… Show more - Attended weekly/bi-weekly progress meetings. - Assisted with frosh week activities and events to ensure students are involved and engaged. - Implemented, along with other S.W.A.T Leaders the “do you know” campaign. - Implemented CSI awareness weeks. - Conducted Classroom Presentations. - Assisted with keeping CSI display boards current and up to date. - Helped CSI promote activities and events through a variety of integrated marketing communications and advertising efforts. - Assisted with event implementation, set-up, or take down when required. - Organized and host CSI information booths on campus when required. - Worked with Communications Coordinator to set monthly goals and plan for awareness initiatives. - Attended all CSI related staff training. - Other duties as assigned. Show less - Attended weekly/bi-weekly progress meetings. - Assisted with frosh week activities and events to ensure students are involved and engaged. - Implemented, along with other S.W.A.T Leaders the “do you know” campaign. - Implemented CSI awareness weeks. - Conducted Classroom Presentations. - Assisted with keeping CSI display boards current and up to date. - Helped CSI promote activities and events through a variety of integrated marketing communications and advertising… Show more - Attended weekly/bi-weekly progress meetings. - Assisted with frosh week activities and events to ensure students are involved and engaged. - Implemented, along with other S.W.A.T Leaders the “do you know” campaign. - Implemented CSI awareness weeks. - Conducted Classroom Presentations. - Assisted with keeping CSI display boards current and up to date. - Helped CSI promote activities and events through a variety of integrated marketing communications and advertising efforts. - Assisted with event implementation, set-up, or take down when required. - Organized and host CSI information booths on campus when required. - Worked with Communications Coordinator to set monthly goals and plan for awareness initiatives. - Attended all CSI related staff training. - Other duties as assigned. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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Customer Service Specialist
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Jul 2014 - Sep 2014
As a customer service associate at Walmart I was responsible for dealing with complaints and compliments from customers. Other typical duties, tasks, and responsibilities I performed on the job were. - Address challenges according to policies of Walmart - Ensure proper organization of the store - Treat customers with courtesy - Ensure displaced merchandise are returned to their positions on the shelf - Identify areas for improvement in the operation of the store. As a customer service associate at Walmart I was responsible for dealing with complaints and compliments from customers. Other typical duties, tasks, and responsibilities I performed on the job were. - Address challenges according to policies of Walmart - Ensure proper organization of the store - Treat customers with courtesy - Ensure displaced merchandise are returned to their positions on the shelf - Identify areas for improvement in the operation of the store.
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Education
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2015 - 2017
Conestoga College
Diploma, Office Administration - Executive -
2014 - 2015
Conestoga College
Certificate, Liberal Arts and Sciences, General Studies and Humanities
Community
