Experience

VERTICYS

• Spain
• Real Estate

• Managing Director - International Growth & Operations

  • Jul 2021 - Present

  #InvoiceNxt creates a network of corporate buyers, suppliers, and lenders and overcomes existing obstacles for fair supplier finance programs, especially in emerging markets. Mimicking smart contracts, InvoiceNxt utilizes already existing data, thereby eliminating fraud- and collection risks, and automates the entire process of early payments against fair discounts. As a result, corporate buyers benefit from significant reductions in procurement costs and error-prone manual tasks while at the… Show more #InvoiceNxt creates a network of corporate buyers, suppliers, and lenders and overcomes existing obstacles for fair supplier finance programs, especially in emerging markets. Mimicking smart contracts, InvoiceNxt utilizes already existing data, thereby eliminating fraud- and collection risks, and automates the entire process of early payments against fair discounts. As a result, corporate buyers benefit from significant reductions in procurement costs and error-prone manual tasks while at the same time ensuring ESG-alignment of the entire supply chain. Responsibilities Growth:- - Business Development in Key Markets. Acquiring New Customers - Devising the Go-To-Market Startegy for the Business through a combination of Joint Ventures, Alliances, Resllers, Distributors - Building the Sales Team, Defining Targets, Account Management Operational Delivery:- - Developing Transformational Operational Processes - Deployment of NextGen Tools like Hyper Automation, AI/ML, Data Analytics, Cloud Infra for Customers - Setting-Up of Delivery Centers across geographies, hiring & training - Ensuring best in class standardized processes across delivery centers Show less #InvoiceNxt creates a network of corporate buyers, suppliers, and lenders and overcomes existing obstacles for fair supplier finance programs, especially in emerging markets. Mimicking smart contracts, InvoiceNxt utilizes already existing data, thereby eliminating fraud- and collection risks, and automates the entire process of early payments against fair discounts. As a result, corporate buyers benefit from significant reductions in procurement costs and error-prone manual tasks while at the… Show more #InvoiceNxt creates a network of corporate buyers, suppliers, and lenders and overcomes existing obstacles for fair supplier finance programs, especially in emerging markets. Mimicking smart contracts, InvoiceNxt utilizes already existing data, thereby eliminating fraud- and collection risks, and automates the entire process of early payments against fair discounts. As a result, corporate buyers benefit from significant reductions in procurement costs and error-prone manual tasks while at the same time ensuring ESG-alignment of the entire supply chain. Responsibilities Growth:- - Business Development in Key Markets. Acquiring New Customers - Devising the Go-To-Market Startegy for the Business through a combination of Joint Ventures, Alliances, Resllers, Distributors - Building the Sales Team, Defining Targets, Account Management Operational Delivery:- - Developing Transformational Operational Processes - Deployment of NextGen Tools like Hyper Automation, AI/ML, Data Analytics, Cloud Infra for Customers - Setting-Up of Delivery Centers across geographies, hiring & training - Ensuring best in class standardized processes across delivery centers Show less



Genpact

• United States
• Insurance
• 1 - 100 Employee

• Vice President - Hitech, Manufacturing & Services

  • Jul 2018 - Feb 2019

  Genpact is an American professional services firm headquartered in New York City. Genpact provides business support services. The Company offers enterprise resource planning, technology integration, quality assurance, business intelligence and data services, financial planning and analysis, and risk management services - Taking care of a portfolio of HiTech, Manufacturing and Services Clients, equivalent to 100 Mn $, with a span of control of 1100 FTE's (Including 30% Gender… Show more Genpact is an American professional services firm headquartered in New York City. Genpact provides business support services. The Company offers enterprise resource planning, technology integration, quality assurance, business intelligence and data services, financial planning and analysis, and risk management services - Taking care of a portfolio of HiTech, Manufacturing and Services Clients, equivalent to 100 Mn $, with a span of control of 1100 FTE's (Including 30% Gender Diversity) - Managing the Complete P&L and Operations for the BU combining AI, Digital and Automation solutions for key global clients across multiple geographies (US, LATAM, APAC and Europe) with delivery teams in the Americas, Australia, China, Poland and India - Identifying the new business opportunities and potential, as well as clientele to ensure profitable business volumes - Achieved 95%+ C-SAT Scores across clients, enabling double digit organic growth Q-on-Q Show less Genpact is an American professional services firm headquartered in New York City. Genpact provides business support services. The Company offers enterprise resource planning, technology integration, quality assurance, business intelligence and data services, financial planning and analysis, and risk management services - Taking care of a portfolio of HiTech, Manufacturing and Services Clients, equivalent to 100 Mn $, with a span of control of 1100 FTE's (Including 30% Gender… Show more Genpact is an American professional services firm headquartered in New York City. Genpact provides business support services. The Company offers enterprise resource planning, technology integration, quality assurance, business intelligence and data services, financial planning and analysis, and risk management services - Taking care of a portfolio of HiTech, Manufacturing and Services Clients, equivalent to 100 Mn $, with a span of control of 1100 FTE's (Including 30% Gender Diversity) - Managing the Complete P&L and Operations for the BU combining AI, Digital and Automation solutions for key global clients across multiple geographies (US, LATAM, APAC and Europe) with delivery teams in the Americas, Australia, China, Poland and India - Identifying the new business opportunities and potential, as well as clientele to ensure profitable business volumes - Achieved 95%+ C-SAT Scores across clients, enabling double digit organic growth Q-on-Q Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Head-Services, Operations & Transformation - Emerging Markets (Latin America, Canada,Spain)

  • Feb 2016 - May 2018

  - Worked for emerging markets for all Industry verticals focusing on BFSI, Next gen solutions for BPO in Analytics, Robotic Automation and CI - Administered the complete P&L activities for sales, solutions and delivery for the region - Executed the local practice for robotics and analytics with 100% local team with multiple language capabilities for automating and servicing all back-office operations for BFSI and Non BFSI clients - Adjudged for building: o Local… Show more - Worked for emerging markets for all Industry verticals focusing on BFSI, Next gen solutions for BPO in Analytics, Robotic Automation and CI - Administered the complete P&L activities for sales, solutions and delivery for the region - Executed the local practice for robotics and analytics with 100% local team with multiple language capabilities for automating and servicing all back-office operations for BFSI and Non BFSI clients - Adjudged for building: o Local capabilities in multiple languages locally across industry verticals and offerings viz, BFSI retail and capital markets, Finance and Accounting, Multi-Channel Contact Centres (Inbound and Outbound), Telecom and Retail o Local sales & delivery team with a focus on building a strong second line with definitive succession plans - Successfully attained the first ever BPS deal for Wipro with one the top US Banks with 600+ FTEs - Successfully started BPO management trainee program in Wipro for developing future leaders for BPO - Controlled attrition at sub 17% levels Show less - Worked for emerging markets for all Industry verticals focusing on BFSI, Next gen solutions for BPO in Analytics, Robotic Automation and CI - Administered the complete P&L activities for sales, solutions and delivery for the region - Executed the local practice for robotics and analytics with 100% local team with multiple language capabilities for automating and servicing all back-office operations for BFSI and Non BFSI clients - Adjudged for building: o Local… Show more - Worked for emerging markets for all Industry verticals focusing on BFSI, Next gen solutions for BPO in Analytics, Robotic Automation and CI - Administered the complete P&L activities for sales, solutions and delivery for the region - Executed the local practice for robotics and analytics with 100% local team with multiple language capabilities for automating and servicing all back-office operations for BFSI and Non BFSI clients - Adjudged for building: o Local capabilities in multiple languages locally across industry verticals and offerings viz, BFSI retail and capital markets, Finance and Accounting, Multi-Channel Contact Centres (Inbound and Outbound), Telecom and Retail o Local sales & delivery team with a focus on building a strong second line with definitive succession plans - Successfully attained the first ever BPS deal for Wipro with one the top US Banks with 600+ FTEs - Successfully started BPO management trainee program in Wipro for developing future leaders for BPO - Controlled attrition at sub 17% levels Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Regional Vice President - Operations, BPO Services, TCS Latin America

  • Jan 2012 - Feb 2016

  Tata Consultancy Services Limited is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India. It is a subsidiary of the Tata Group and operates in 149 locations across 46 countries. TCS is the second largest Indian company by market capitalisation. Responsibilities - - Taking care of entire Sales & Delivery for TCS BPO in Latin America - Working for emerging and growth markets for all Industry verticals… Show more Tata Consultancy Services Limited is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India. It is a subsidiary of the Tata Group and operates in 149 locations across 46 countries. TCS is the second largest Indian company by market capitalisation. Responsibilities - - Taking care of entire Sales & Delivery for TCS BPO in Latin America - Working for emerging and growth markets for all Industry verticals with focus on BFSI. Next gen solutions for BPO in Analytics, Robotic Automation and CI - Managing complete P&L of USD 110 MM and a team of 5000+ employees with teams in Sales, - Solutions, Delivery and transformation for the region - Expanding BPS footprint in the region and grow revenue while improving margins - Delivering transformational and next gen solutions for new and existing customers - Developing local practice for Robotics for banking and finance functions for clients which enabled clients to transform business operations while helping the organization to improve client business and margins

• Vice President - International Collections

  • Apr 2011 - Jan 2012



Tcs Eserve Limited (Formerly Known As Citigroup Global Services Limited

• India
• Consumer Services
• 1 - 100 Employee

• Vice President - Operations (Asia Pacific & Europe, Middle East & Asia)

  • Feb 2009 - Jan 2012

  TCS eServe is one of the largest providers of business processing outsourcing services within the Banking and Financial Services sector, providing end-to-end process management across the BFSI spectrum and a broad array of services to Citi's consumer, corporate and global wealth management businesses world wide. - Managing complete P&L of USD 19 MM and a team of 600+ employees with teams in Sales, Collections, Solutions, Delivery and transformation for APAC & EMEA, for TCS critical… Show more TCS eServe is one of the largest providers of business processing outsourcing services within the Banking and Financial Services sector, providing end-to-end process management across the BFSI spectrum and a broad array of services to Citi's consumer, corporate and global wealth management businesses world wide. - Managing complete P&L of USD 19 MM and a team of 600+ employees with teams in Sales, Collections, Solutions, Delivery and transformation for APAC & EMEA, for TCS critical clients - BFSI & Non BFSI Clients - Taking care of the entire operations - Back Office, Middle Office, Voice, Non Voice, Collections, Data, Content, Analytics Solutions, AI & ML & Complex Processes - Working on process improvement initiatives, that leads to standardization and simplification of key critical processes for clients - Providing clients with business process, transformation and solution consultancy to drive excellence in their collection processes, tools and technologies - Performing end-to-end management of complex projects from solution development, course architecture design, sequence, treatments and assessment strategy by Technical Teams - Executing smooth transition processes to develop teams via close coordination with subject matter experts as well collaborative training delivery with both client and client services teams Show less TCS eServe is one of the largest providers of business processing outsourcing services within the Banking and Financial Services sector, providing end-to-end process management across the BFSI spectrum and a broad array of services to Citi's consumer, corporate and global wealth management businesses world wide. - Managing complete P&L of USD 19 MM and a team of 600+ employees with teams in Sales, Collections, Solutions, Delivery and transformation for APAC & EMEA, for TCS critical… Show more TCS eServe is one of the largest providers of business processing outsourcing services within the Banking and Financial Services sector, providing end-to-end process management across the BFSI spectrum and a broad array of services to Citi's consumer, corporate and global wealth management businesses world wide. - Managing complete P&L of USD 19 MM and a team of 600+ employees with teams in Sales, Collections, Solutions, Delivery and transformation for APAC & EMEA, for TCS critical clients - BFSI & Non BFSI Clients - Taking care of the entire operations - Back Office, Middle Office, Voice, Non Voice, Collections, Data, Content, Analytics Solutions, AI & ML & Complex Processes - Working on process improvement initiatives, that leads to standardization and simplification of key critical processes for clients - Providing clients with business process, transformation and solution consultancy to drive excellence in their collection processes, tools and technologies - Performing end-to-end management of complex projects from solution development, course architecture design, sequence, treatments and assessment strategy by Technical Teams - Executing smooth transition processes to develop teams via close coordination with subject matter experts as well collaborative training delivery with both client and client services teams Show less



GE Money

• United Kingdom
• Banking

• Vice President - Collections

  • Oct 2007 - Apr 2009

• Collections Leader - China

  • Jan 2007 - Oct 2007

• Head - Early Stage Collections

  • 2006 - 2007

• Asst Vice President - Collection Analytics

  • 2004 - 2006

• Regional Collections manager

  • 2003 - 2004

• Black Belt

  • 2000 - 2003

  Aligned to Operations for delivering High Impact projects resulting in improved efficiencies and lower costs



GE Countrywide

• India
• Consumer Services

• Sales Manager

  • 1999 - 2000

• Manager Operations

  • 1998 - 1999

• Manager Operations

  • 1998 - 1999

Voltas India Ltd
• IT Services and IT Consulting
• 1 - 100 Employee
• Management Trainee – Sales - HABD (Home Appliances Business Division

  • Jun 1998 - Sep 1998

Xerox India Ltd
• Executive, Corporate Sales

  • Jan 1997 - Sep 1997