Experience

YMCA Robin Hood Group

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Executive Director of Supported housing

  • Jun 2021 - Present



Housing Leeds, Leeds City Council

• Leeds, United Kingdom

• Head of Housing Management (Business Change Lead)

  • Mar 2015 - Present

  Current Role: Head of Housing Management (Business Change Lead), Housing Leeds, Leeds City Council. March 2015 to present. Housing Leeds is within the Resources and Housing Directorate and manages 55000 homes. For Housing Management, I lead on the implementation of a Housing ICT solution to lever in new ways of working and transform the way Housing Leeds deliver services. I lead on the business engagement, communication and review of all services to introduce a more streamlined agile way of working that empowers colleagues, aids innovation and enterprise. This involves challenging all the existing service delivery from Homelessness, Housing Options to Housing Management and the Capital programme. The aim is to do more with less, become a more agile organisation, achieve significant channel shift to more digital working and self serve by customers. prior to this role I was responsible for the full housing management service to 22000 homes in the West and NorthWest of Leeds.



Notts YMCA

• Nottingham, England, United Kingdom

• Executive Director of Supported Housing

  • Jun 2021 - Apr 2022

  To lead and be responsible for the vision, success, strategic direction, financial sustainability and on going development of the Housing service and YMCA Goole. To provide strategic oversight, , ensure compliance and safeguarding polices and procedures are adhered to and be an exemplar of best practice. To lead and be responsible for the vision, success, strategic direction, financial sustainability and on going development of the Housing service and YMCA Goole. To provide strategic oversight, , ensure compliance and safeguarding polices and procedures are adhered to and be an exemplar of best practice.



Waterloo Housing Group

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Housing Operations Director

  • Nov 2009 - Nov 2015

  I led and managed a broad portfolio of responsibilities including Housing and Customer Services, Repairs and Asset Management and Resident Involvement. Following a virtual collapse of the Group into one housing organisation I led on Income collection, recharges, voids and performance for the Group (14500 general needs units spread across the Midlands, rental revenue £67million per annum, team of 44 colleagues). Responsible for a number of operational budgets totaling circa £500k pa I led and managed a broad portfolio of responsibilities including Housing and Customer Services, Repairs and Asset Management and Resident Involvement. Following a virtual collapse of the Group into one housing organisation I led on Income collection, recharges, voids and performance for the Group (14500 general needs units spread across the Midlands, rental revenue £67million per annum, team of 44 colleagues). Responsible for a number of operational budgets totaling circa £500k pa



LHA-ASRA Group

• Leicester, United Kingdom

• Head of Neighbourhood services

  • 2007 - 2009

  Integral to the Senior Management Team, reporting directly to a Group Director, I was responsible for ensuring that all core housing services and operations support responsibilities are efficiently and effectively delivered in line with the business plan expectations and in accordance with the organisation’s values. I was responsible for services delivered to approximately 7000 homes across 3 counties. I led on procurement of Relet services, introduction of specialist functions and gains in efficiency and effectiveness of services. I introduced Starter Tenancies, obtained the Respect Agenda accreditation as well as review of the tenancy agreement and Tenants Handbook.



Midland Heart

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Operations Manager

  • 2001 - 2007

  Successfully managed general needs rented services to 10,000 homes in the Midlands leading in rationalising offices in Coventry and Birmingham and out turned within budgets in a very challenging environment Successfully managed general needs rented services to 10,000 homes in the Midlands leading in rationalising offices in Coventry and Birmingham and out turned within budgets in a very challenging environment



Whitefriars Housing Group (LSVT Coventry City Council)

• Coventry, United Kingdom

• District Manager

  • 1986 - 2001

  As District Manager and member of the senior management team I had responsibility for the performance management and business planning of 5 decentralised neighbourhoods-housing offices providing a service to 6000 units.  I also had corporate responsibility for Repairs and Voids citywide and thus the development of innovative estate based initiatives that improved key performance indicators, customer satisfaction and engaged with local stakeholders. I was particularly successful with initiatives on the Hillfields Estate (Inner city high rise blocks of flats) significantly reducing the voids.  I was a part of the stock transfer group involved in liaising with tenants to ensure the “message” was understood and then helping the culture change and positioning of the new organization to deliver on expectations. As Principal Officer Capital program I was responsible for co-ordination and implementing Coventry City Councils Housing Capital Program, usually £6M per annum. This included identifying, bidding for and implementing major refurbishment schemes, liaising with the then Department of Trade and Industry regarding progress, evaluation of existing projects and funding for new initiatives which included new build. There were many joint initiatives involving different departments and major contractors all requiring careful handling and organisation