Program Project Manager

• Oct 2022 - Present

UW Neighborhood Clinic- Primary Care, Urgent Care & Lab Manager

• Apr 2019 - Sep 2022

Executive Director

• Aug 2016 - Apr 2019

Interim Assistant Clinic Manager

• Jun 2015 - Nov 2015

• Responsible for providing operational support to this large, fast paced clinic through HR Management, Communication & Daily operations, Quality Management and Facilities management. Clinic is also the primary training site for University of Washington Medicine’s Residency program. • Evaluated and implemented a more efficient staffing model to align better with clinic needs and objectives resulting in decrease in staff turnover, increase in staff satisfaction and increase in work… Show more • Responsible for providing operational support to this large, fast paced clinic through HR Management, Communication & Daily operations, Quality Management and Facilities management. Clinic is also the primary training site for University of Washington Medicine’s Residency program. • Evaluated and implemented a more efficient staffing model to align better with clinic needs and objectives resulting in decrease in staff turnover, increase in staff satisfaction and increase in work output. • Primary contact for patient grievances, hiring and onboarding new staff, and daily operations. • Other projects: collect data and conduct audits for the PCMH accreditation; improve medical records workflows to align with network standards; and assist in creating training material for Between Visit Coordinators. Show less • Responsible for providing operational support to this large, fast paced clinic through HR Management, Communication & Daily operations, Quality Management and Facilities management. Clinic is also the primary training site for University of Washington Medicine’s Residency program. • Evaluated and implemented a more efficient staffing model to align better with clinic needs and objectives resulting in decrease in staff turnover, increase in staff satisfaction and increase in work… Show more • Responsible for providing operational support to this large, fast paced clinic through HR Management, Communication & Daily operations, Quality Management and Facilities management. Clinic is also the primary training site for University of Washington Medicine’s Residency program. • Evaluated and implemented a more efficient staffing model to align better with clinic needs and objectives resulting in decrease in staff turnover, increase in staff satisfaction and increase in work output. • Primary contact for patient grievances, hiring and onboarding new staff, and daily operations. • Other projects: collect data and conduct audits for the PCMH accreditation; improve medical records workflows to align with network standards; and assist in creating training material for Between Visit Coordinators. Show less

Associate Executive Director

• Dec 2013 - May 2015

• Responsible for overall operations of this 198-apartment community including 84 Assisted Living and 24 Memory Care beds. • High focus on sales, marketing, resident satisfaction, staff development, and quality of healthcare provided. • Directly manage six department heads to ensure fiscal compliance, staff retention and resident satisfaction. • Responsibilities include: Marketing/sales; HR/staff development; resident billing/business office functions; budgeting; service planning;… Show more • Responsible for overall operations of this 198-apartment community including 84 Assisted Living and 24 Memory Care beds. • High focus on sales, marketing, resident satisfaction, staff development, and quality of healthcare provided. • Directly manage six department heads to ensure fiscal compliance, staff retention and resident satisfaction. • Responsibilities include: Marketing/sales; HR/staff development; resident billing/business office functions; budgeting; service planning; acting Executive Director in absence of Executive Director. Show less • Responsible for overall operations of this 198-apartment community including 84 Assisted Living and 24 Memory Care beds. • High focus on sales, marketing, resident satisfaction, staff development, and quality of healthcare provided. • Directly manage six department heads to ensure fiscal compliance, staff retention and resident satisfaction. • Responsibilities include: Marketing/sales; HR/staff development; resident billing/business office functions; budgeting; service planning;… Show more • Responsible for overall operations of this 198-apartment community including 84 Assisted Living and 24 Memory Care beds. • High focus on sales, marketing, resident satisfaction, staff development, and quality of healthcare provided. • Directly manage six department heads to ensure fiscal compliance, staff retention and resident satisfaction. • Responsibilities include: Marketing/sales; HR/staff development; resident billing/business office functions; budgeting; service planning; acting Executive Director in absence of Executive Director. Show less

In-Home Care & Assisted Living Manager

• Aug 2012 - Dec 2013

• Responsible for overall management of the Assisted Living Facility & In-Home Care agency in accordance with applicable State laws and regulations. Duties include marketing, QA planning, financial management, staffing, staff development (staff hiring/disciplinary actions/evaluations) and ensuring a quality of life for all residents. • Develop methods of quality improvement and coordination of care within the facility as well as outside organizations with the goal to improve overall care for… Show more • Responsible for overall management of the Assisted Living Facility & In-Home Care agency in accordance with applicable State laws and regulations. Duties include marketing, QA planning, financial management, staffing, staff development (staff hiring/disciplinary actions/evaluations) and ensuring a quality of life for all residents. • Develop methods of quality improvement and coordination of care within the facility as well as outside organizations with the goal to improve overall care for all residents. Projects include: implementation of electronic health record, trending medication variances and incidents, auditing residents records for compliance, survey preparation, and staff development. • Address all grievances with residents and/or families with appropriate follow through. • Creating and managing the implementation of the new In-Home Care Program including working with nurse consultants in creating policies, procedures and related forms as well as preparing the state application for licensure and survey. • Organizing and hosting presentations to CCRC residents for the introduction of the in-home care program.

Administrator in Training

• Aug 2011 - Aug 2012

• Actively participate in all aspects of the AIT program including Resident Care and Quality Improvement, Human Resources, Legal, Financial Management, and overall operations. • Team leader in various projects focused on improving quality of care and staff satisfaction: INTERACT 2 program research and implementation; Medication Error trending; Census tracking; administering and trending of Quality of Life Surveys; assisting in several mock surveys using Abaqis; interim Medical Records… Show more • Actively participate in all aspects of the AIT program including Resident Care and Quality Improvement, Human Resources, Legal, Financial Management, and overall operations. • Team leader in various projects focused on improving quality of care and staff satisfaction: INTERACT 2 program research and implementation; Medication Error trending; Census tracking; administering and trending of Quality of Life Surveys; assisting in several mock surveys using Abaqis; interim Medical Records Coordinator and recruiting and hiring for management trainees. • Effectively and efficiently assist in facility operations to maintain compliance with state and federal regulations.