Principal Instructor

• Oct 2021 - Present

Master Instructor

• Feb 2019 - Oct 2021

Extending upon previous role. I am now a AppDynamics Certified Associate Performance Analyst Designing and developing examination questions for end of course tests Mentoring, supporting and monitoring new staff members joining the Education Department. *Teaching course content *Assisting with obtaining access to various Education IT systems *Monitoring and feedback on course deliveries (both virtual and classroom) to point they are able to give deliveries with… Show more Extending upon previous role. I am now a AppDynamics Certified Associate Performance Analyst Designing and developing examination questions for end of course tests Mentoring, supporting and monitoring new staff members joining the Education Department. *Teaching course content *Assisting with obtaining access to various Education IT systems *Monitoring and feedback on course deliveries (both virtual and classroom) to point they are able to give deliveries with observation Mentoring, supporting and monitoring AppDynamics partners' cross-skilling into Education. *Extensive monitoring and feedback for professional consultants cross-skilling to deliver training courses Designing, Developing and Delivering specialisied training courses, working alongside the content development team.

Senior Technical Instructor

• Jun 2016 - Feb 2019

Delivery of Appdynamics courses internationally (classroom and virtual training). Writing and delivering custom training material for client specific implementations. Assisting with course updates and re-writing labs. Attending client 'health checks' to understand client implementations and 'how to' improve product utilisation.

Software Trainer

• Jan 2014 - Jun 2016

Working in the Training Team, my role was to Design, Develop and Deliver hybris courses. The role required the managing of both standard courses and customised courses for client delivery In addition to this, I worked to help define training procedures and practices. Initially I created End User courses, but eventually moved onto writing administration, configuration and data importing/exporting courses The role also required liaising with clients for the following: Training… Show more Working in the Training Team, my role was to Design, Develop and Deliver hybris courses. The role required the managing of both standard courses and customised courses for client delivery In addition to this, I worked to help define training procedures and practices. Initially I created End User courses, but eventually moved onto writing administration, configuration and data importing/exporting courses The role also required liaising with clients for the following: Training Needs Analysis Defining training programs Understanding implementation customisation Also involved in providing consultation after implementation, support, documenting and creating test data through scripting Show less Working in the Training Team, my role was to Design, Develop and Deliver hybris courses. The role required the managing of both standard courses and customised courses for client delivery In addition to this, I worked to help define training procedures and practices. Initially I created End User courses, but eventually moved onto writing administration, configuration and data importing/exporting courses The role also required liaising with clients for the following: Training… Show more Working in the Training Team, my role was to Design, Develop and Deliver hybris courses. The role required the managing of both standard courses and customised courses for client delivery In addition to this, I worked to help define training procedures and practices. Initially I created End User courses, but eventually moved onto writing administration, configuration and data importing/exporting courses The role also required liaising with clients for the following: Training Needs Analysis Defining training programs Understanding implementation customisation Also involved in providing consultation after implementation, support, documenting and creating test data through scripting Show less

Senior Education Consultant

• Jan 2005 - Jan 2014

Write OSS training courses (overview, functional and technical). Develop platforms for course exercises. Deliver training courses internationally to customers and Amdocs staff. Develop eLearning material Write OSS training courses (overview, functional and technical). Develop platforms for course exercises. Deliver training courses internationally to customers and Amdocs staff. Develop eLearning material

Specialist Systems Support

• Sep 2003 - Jan 2005

Supporting HR in using NorthGate Supporting HR in using NorthGate

Business Analyst

• Mar 2002 - Sep 2003

Business Implementation of Charter CRM system Business Implementation of Charter CRM system

Programmer Analyst

• Sep 1999 - Nov 2001

JSP development Regression, Unit and System testing JSP development Regression, Unit and System testing

Technical Consultant

• Nov 1997 - Aug 1999

IT Consultancy Team Leading - Y2K Java Development IT Consultancy Team Leading - Y2K Java Development