Experience

ARROW EMBROIDERY LIMITED

• United Kingdom
• Apparel & Fashion
• 1 - 100 Employee

• Sales Manager

  • Apr 2016 - Present

  At Arrow Embroidery Services we specialise in commission embroidery for the promotional and workwear industry, which includes polo shirts, t-shirts, caps, jackets, fleeces and much more. We also have an in house digitising department which enables us to produce the most intricate designs within our own studio. Our portfolio of customers includes companies such as, BT, British Airways, Cisco Systems, Harrods, NTL and HSBC. At Arrow Embroidery Services we specialise in commission embroidery for the promotional and workwear industry, which includes polo shirts, t-shirts, caps, jackets, fleeces and much more. We also have an in house digitising department which enables us to produce the most intricate designs within our own studio. Our portfolio of customers includes companies such as, BT, British Airways, Cisco Systems, Harrods, NTL and HSBC.



Morrison Utility Services

• United Kingdom

• Trainer

  • Mar 2015 - Jan 2016

  1st/2nd line support Arranging engineers to go out on site, ensuring engineer has made his appointment on time, once the engineer has left ensuring the customer is satisfied. 1st/2nd line support Arranging engineers to go out on site, ensuring engineer has made his appointment on time, once the engineer has left ensuring the customer is satisfied.



PricewaterhouseCoopers - Service Delivery Center (PwC SDC)

• Desktop Support

  • Mar 2014 - Jun 2014

  Re imaging laptops onto using Windows 7. Swapping hard drives. Changing daily backup tapes. Working towards hitting Service Level Agreement (SLA) targets everyday. End of day checks . Email handling. Re imaging laptops onto using Windows 7. Swapping hard drives. Changing daily backup tapes. Working towards hitting Service Level Agreement (SLA) targets everyday. End of day checks . Email handling.



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Agent

  • Oct 2013 - Feb 2014

  Advising customers on on the ECO affordable warmth scheme helping them gain a free boiler depending on the customers benefits. On a daily basis helping customers gain loans for a scheme which is called the Green Deal. Advising customers on how to save energy in their domestic & business properties. Working towards hitting Service Level Agreement (SLA) targets everyday. Advising customers on on the ECO affordable warmth scheme helping them gain a free boiler depending on the customers benefits. On a daily basis helping customers gain loans for a scheme which is called the Green Deal. Advising customers on how to save energy in their domestic & business properties. Working towards hitting Service Level Agreement (SLA) targets everyday.



niu Solutions

• United Kingdom
• Information Technology and Services
• 1 - 100 Employee

• Technical Engineer

  • Apr 2013 - Sep 2013

  Daily use of Active Directory, Exchange 2003/2007/2010 and Vmware products to create, manage and support users. 1st/2nd line telephone diagnostics and remote technical support. On call duties on a team rotation basis. Attending customer sites on a rotation basis. Use of remote support tools such as logmein, VNC, R-admin, RDP. Daily backup administration using Tivoli storage manager and Symantec backup Exec solutions. Dealing with individual and team inbox management. Daily support of Windows XP/7/8 operating systems. Creating accurate case documentation for all incidents and requests whilst providing excellent customer service skills. Regular support on Linux based OS. Performing installations, repairs, upgrades, moves and other desktop maintenance along with providing access to accounts, LAN, Email, VPN and antivirus and file share support. Support on MS Office 2003/2007/2010. Daily support of VMware VDI related issues. Show less



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• 1st Line Support

  • Mar 2012 - Dec 2012

  Contract role. Working under a contact for MOD as a 1st line support agent. Working towards hitting Service Level Agreement (SLA) targets everyday. Contract role. Working under a contact for MOD as a 1st line support agent. Working towards hitting Service Level Agreement (SLA) targets everyday.



Symetry Limited

• Capital Markets

• Sales Agent

  • Apr 2011 - Mar 2012

  Calling customer who have applied for a loan. Credit scoring Hitting targets Complaint handling Team work Calling customer who have applied for a loan. Credit scoring Hitting targets Complaint handling Team work