Experience

Burgi Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician Intern

  • May 2022 - Present

  - Provided end user technical support in an enterprise environment in-person at Car Pros Dealerships. - Configures, installs, troubleshoots, tests, and maintains computer and networking software and hardware in an enterprise environment. - Worked with Juniper & Cisco routers and switches. - Maintained company server room/organized network cabling. - Workstation Imaging & Deployment configured with group policies and domain. - Installing and troubleshooting printers. - Remote learning internship.



Green River College

• United States
• Higher Education
• 500 - 600 Employee

• IT Student Help Desk Employee

  • Nov 2022 - Present

  - Provided end user technical support for all college students via email, phone, and/or in-person. - Troubleshoot Microsoft 365 apps & eLearning Canvas. - Email access & password reset. - Workstation imaging and deployment on college campuses. - Provide Cybersecurity awareness training to students about phishing scams in school email accounts. - Provided end user technical support for all college students via email, phone, and/or in-person. - Troubleshoot Microsoft 365 apps & eLearning Canvas. - Email access & password reset. - Workstation imaging and deployment on college campuses. - Provide Cybersecurity awareness training to students about phishing scams in school email accounts.



Lynden Incorporated

• United States
• Truck Transportation
• 100 - 200 Employee

• IT Help Desk Intern

  • May 2022 - Nov 2022

  - Provided end user technical support for all employees via email, phone, and/or in-person. Configures, installs, troubleshoots, tests, and maintains computer and networking software and hardware in an enterprise environment. - Manage data and resolve tickets in ticketing systems such as Ivanti Heat. -Creates or updates documentation for technical troubleshooting and processes. - Workstation Imaging & Deployment - Provided end user technical support for all employees via email, phone, and/or in-person. Configures, installs, troubleshoots, tests, and maintains computer and networking software and hardware in an enterprise environment. - Manage data and resolve tickets in ticketing systems such as Ivanti Heat. -Creates or updates documentation for technical troubleshooting and processes. - Workstation Imaging & Deployment


Columbia Hospitality
• United States
• Hospitality
• 300 - 400 Employee
• Hotel Guest Services Agent

  • Jul 2020 - Sep 2021