Experience

Impellam Group

• United Kingdom
• Staffing and Recruiting
• 400 - 500 Employee

• Information Technology Support Specialist

  • Dec 2020 - Present

  • Being part of the Field Services London team providing onsite IT support up to a VIP level.• Field visits to sites across London providing hardware and software support as well as assisting with office moves for the multiple brands Impellam owns.• Maintaining office comms room which consists of maintaining server, patching ports and managing IT inventory.• Working on a busy helpdesk taking calls to provide remote IT support using remote desktop tools such as Bomgar.• Creating documentation to help users with IT tasks like video conferencing as well as hosting demonstrations when required to introduce users to new software like MS Teams.• Logging new IT hardware such as laptops, desktops, mobile phones and monitors onto the company’s asset database. • Utilising administrative software including Office 365, Exchange, Citrix Director, Adobe Admin console and Paper Cut printer admin. Show less

• IT Field Services London - IT Support Engineer

  • Jul 2019 - Present

  • Being part of the Field Services London team providing onsite IT support up to a VIP level.• Field visits to sites across London providing hardware and software support as well as assisting with office moves for the multiple brands Impellam owns.• Maintaining office comms room which consists of maintaining server, patching ports and managing IT inventory.• Working on a busy helpdesk taking calls to provide remote IT support using remote desktop tools such as Bomgar.• Creating documentation to help users with IT tasks like video conferencing as well as hosting demonstrations when required to introduce users to new software like MS Teams.• Logging new IT hardware such as laptops, desktops, mobile phones and monitors onto the company’s asset database. • Utilising administrative software including Office 365, Exchange, Citrix Director, Adobe Admin console and Paper Cut printer admin. Show less



VGC Group

• United Kingdom
• Civil Engineering
• 300 - 400 Employee

• IT Support Analyst

  • Dec 2018 - Jun 2019

  • Working within a busy team of four to help resolve hardware, software and mobile issues for 100 users based in the company head office, external offices, satellite office and porta cabins. • Creating and configuring Exchange mailboxes, configuring network and computer membership access on active directory for new and existing company employees. • Provisioning of laptops, desktops, Surface tablets and mobile phones for new starters and existing users. • Maintaining IT stock of mobile phones, computers, laptops and peripherals, this included liaising with the procurement team to acquire quotes to achieve the best price possible before purchase. • Actively involved in the company wide rollout of Duo two factor authentication, part of this role was to tutor face to face or via skype call to instruct on how to use the product. • Maintenance of office Canon printer costings via Uniflow, responsible for auto toner replenishment for Canon printers across all VGC offices. • Administration of corporate mobile numbers via Vodafone VCO. Sim swaps, deletion and new connections. • Utilising Cisco Meraki mobile device management to configure and monitor corporate mobile devices. This included IOS updating, phone wipe if phone was reported lost or stolen. Show less



Parexel

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Windows 10 Deployment Engineer/ 1st Line Windows Support

  • Jan 2018 - Dec 2018

  • Assisting the company upgrade from Windows 7 to Windows 10 following company policy. • Working together with employees to help schedule and review critical data to ensure no data is lost during the transition to Windows 10. • Working on a busy helpdesk resolving hardware and software issues for both local and remote users. • Active Directory • Remote tools to connect to users such as Remote desktop, Log me in, Remote tools and Citrix • Troubleshooting Cisco VPN and Cisco UC phone software • Imaging both Windows 7 and Windows 10 utilising PXE boot. • Encrypting internal and external hard drives utilising Bitlocker • Troubleshooting and maintaining hard drives utilising Disk management, Disk clean up, Chckdisk and Diskpart • Troubleshooting MS Office 365 and Outlook 2016 • Windows management tools such as Mmc, Computer management, Control panel and Regedit. • Windows maintenance tools Task manager, Event viewer and Performance monitor. • Assisting with the distribution and implementation of One Drive for Business within Parexel. Show less



FLYING LOGISTICS LTD.

• United Kingdom
• Maritime
• 1 - 100 Employee

• IT Support Assistant

  • Oct 2017 - Dec 2017

  • Assisting the IT manager with various tasks (Networking, installing Windows, Office 365 admin) • Helping accounts team with customer queries and updates. • Updating spreadsheets and other informative documents. • Assisting the IT manager with various tasks (Networking, installing Windows, Office 365 admin) • Helping accounts team with customer queries and updates. • Updating spreadsheets and other informative documents.



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Ambassador

  • Apr 2016 - Oct 2017

  • Airport passenger services • Passenger queries • Que management • Passport control • Airport passenger services • Passenger queries • Que management • Passport control



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Sales Associate

  • Jan 2015 - Apr 2016

  • Till operations • Customer assistance • Installing and maintaining security for technology such as Laptops • IT related problem solving • Restocking shelves • Housekeeping • Till operations • Customer assistance • Installing and maintaining security for technology such as Laptops • IT related problem solving • Restocking shelves • Housekeeping



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Christmas Casual

  • Dec 2013 - Dec 2013

  My duties included working within teams to achieve strict goals, sorting packages of various sizes and delivering trolleys for delivery. My duties included working within teams to achieve strict goals, sorting packages of various sizes and delivering trolleys for delivery.



YMCA

• Volunteer

  • Jun 2011 - Jul 2011

  My duties were to serve customers, keep patient, organise sections of the shop, restock shelves and a cashier. My duties were to serve customers, keep patient, organise sections of the shop, restock shelves and a cashier.