Guy Pickering
Senior Maintenance Manager at Bacchus Marsh Grammar- Claim this Profile
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Bio
Tom King
Guy was my manager for the last 3 years when I worked at both Sun and latterly Oracle and I have known Guy for over 7 years. I can honestly say that he is the best manager that I have had the pleasure to work for, he drives and motivates his team with enthusiasm that comes from his work ethic. He is well liked by his employees, by his colleagues and his customers. He always delivers and is always first to volunteer for any difficult customer situation. His attitude is relentlessly positive and he is happy to join you in any difficult situations and you can always count on his support. His vast experience makes him a highly valuable asset to any organization. Guy's dedication and passion for his work, combined with the ability to provide support to those requiring it, are exceptional qualities and not often seen it today's business I would have no fears in recommending Guy for any Senior Service Management role.
Andrew Scarman
I had the pleasure of working for Guy over a two period of part the Telecommunications vertical at Sun Microsystems. I found Guy to be a extremely professional and dedicated manager with a real aptitude for Customer services. Guy possessed great skill in building and maintaining customer relationships and also building strong internal working relationships that broke down many barriers. Another strong skill was developing and bringing out the best in his staff. He was always seen as approachable and a great mentor. I would have no hesitation in recommending Guy for any senior management role.
Tom King
Guy was my manager for the last 3 years when I worked at both Sun and latterly Oracle and I have known Guy for over 7 years. I can honestly say that he is the best manager that I have had the pleasure to work for, he drives and motivates his team with enthusiasm that comes from his work ethic. He is well liked by his employees, by his colleagues and his customers. He always delivers and is always first to volunteer for any difficult customer situation. His attitude is relentlessly positive and he is happy to join you in any difficult situations and you can always count on his support. His vast experience makes him a highly valuable asset to any organization. Guy's dedication and passion for his work, combined with the ability to provide support to those requiring it, are exceptional qualities and not often seen it today's business I would have no fears in recommending Guy for any Senior Service Management role.
Andrew Scarman
I had the pleasure of working for Guy over a two period of part the Telecommunications vertical at Sun Microsystems. I found Guy to be a extremely professional and dedicated manager with a real aptitude for Customer services. Guy possessed great skill in building and maintaining customer relationships and also building strong internal working relationships that broke down many barriers. Another strong skill was developing and bringing out the best in his staff. He was always seen as approachable and a great mentor. I would have no hesitation in recommending Guy for any senior management role.
Tom King
Guy was my manager for the last 3 years when I worked at both Sun and latterly Oracle and I have known Guy for over 7 years. I can honestly say that he is the best manager that I have had the pleasure to work for, he drives and motivates his team with enthusiasm that comes from his work ethic. He is well liked by his employees, by his colleagues and his customers. He always delivers and is always first to volunteer for any difficult customer situation. His attitude is relentlessly positive and he is happy to join you in any difficult situations and you can always count on his support. His vast experience makes him a highly valuable asset to any organization. Guy's dedication and passion for his work, combined with the ability to provide support to those requiring it, are exceptional qualities and not often seen it today's business I would have no fears in recommending Guy for any Senior Service Management role.
Andrew Scarman
I had the pleasure of working for Guy over a two period of part the Telecommunications vertical at Sun Microsystems. I found Guy to be a extremely professional and dedicated manager with a real aptitude for Customer services. Guy possessed great skill in building and maintaining customer relationships and also building strong internal working relationships that broke down many barriers. Another strong skill was developing and bringing out the best in his staff. He was always seen as approachable and a great mentor. I would have no hesitation in recommending Guy for any senior management role.
Tom King
Guy was my manager for the last 3 years when I worked at both Sun and latterly Oracle and I have known Guy for over 7 years. I can honestly say that he is the best manager that I have had the pleasure to work for, he drives and motivates his team with enthusiasm that comes from his work ethic. He is well liked by his employees, by his colleagues and his customers. He always delivers and is always first to volunteer for any difficult customer situation. His attitude is relentlessly positive and he is happy to join you in any difficult situations and you can always count on his support. His vast experience makes him a highly valuable asset to any organization. Guy's dedication and passion for his work, combined with the ability to provide support to those requiring it, are exceptional qualities and not often seen it today's business I would have no fears in recommending Guy for any Senior Service Management role.
Andrew Scarman
I had the pleasure of working for Guy over a two period of part the Telecommunications vertical at Sun Microsystems. I found Guy to be a extremely professional and dedicated manager with a real aptitude for Customer services. Guy possessed great skill in building and maintaining customer relationships and also building strong internal working relationships that broke down many barriers. Another strong skill was developing and bringing out the best in his staff. He was always seen as approachable and a great mentor. I would have no hesitation in recommending Guy for any senior management role.
Experience
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Bacchus Marsh Grammar
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Australia
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Primary and Secondary Education
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1 - 100 Employee
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Senior Maintenance Manager
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Jan 2022 - Present
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Maintenance Officer
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Mar 2019 - Jan 2022
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Interactive Pty Ltd
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Australia
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Technology, Information and Internet
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National Pre-Sales Solution Architect
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Dec 2016 - Mar 2018
National Pre-Sales Support for Hardware Maintenance and Field Services solutions. Accountable for all large complex hardware maintenance opportunities across ANZ. Led and facilitated multiple team’s engagement in Bid Centre management. Inclusive of bid qualification, professionally documented response’s, legal clarification and competitive pricing outcomes. National Pre-Sales Support for Hardware Maintenance and Field Services solutions. Accountable for all large complex hardware maintenance opportunities across ANZ. Led and facilitated multiple team’s engagement in Bid Centre management. Inclusive of bid qualification, professionally documented response’s, legal clarification and competitive pricing outcomes.
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NetApp
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Global Customer Services Manager
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May 2012 - Apr 2016
Global Services Manager responsible in driving the Total Customer Experience on key strategic accounts from a Support engagement and Professional Services end-end delivery perspective. Major influence across all lines of business in delivering all services within customer accounts, whilst continually engaged in identifying and developing new opportunities thru customer business understanding, advocacy and ongoing relationship management. Specific accounts managed within the Government sector (CeniTex, Health Shared Services) and Telstra Corporation Limited. Show less
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Oracle Corporation
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1 - 100 Employee
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Customer Support Director/ ANZ Service Delivery Management
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Dec 2010 - Dec 2011
Management responsibility of the support account management team in the Communications, Media and Utilities business.Led the Service Delivery Management team into key accounts and responsible for the end-end Oracle support engagement, revenue retention and growth on accounts such as Telstra, Sensis, Foxtel, SPAusnet, Jemena, PowerCor and Yarra Valley Water.
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Senior Manager/ ANZ Regional Customer Service Managers
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Jan 2010 - Dec 2010
Manager of the integration of Sun Service Account Managers into the Oracle account management line of business whilst providing ongoing support into established key accounts during this transition process.
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Sun Microsystems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Regional Customer Service Manager/ Telco Support Business Delivery
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Jan 2006 - Jan 2010
Management accountability in delivering all Sun support services across the ANZ Telco business. Provided people management, leadership and mentoring of a team of Support Managers and Engineers and was responsible for financial management and business development.
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Telstra Enterprise Operations Executive Roles
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Jan 2001 - Jan 2006
A number of customer facing Service Executive / Account Management roles responsible for the delivery of the support portfolio into the Telstra account. Business retention and growth a key component of these roles.
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Customer Field Engineer and Service Delivery Manager roles
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Jan 1981 - Jan 2000
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Education
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RMIT
Bachelor of Science, Information Technology
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