Guneet K.
IT Systems Engineer at cb20- Claim this Profile
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English Native or bilingual proficiency
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Hindi Full professional proficiency
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Punjabi Full professional proficiency
Topline Score
Bio
Credentials
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Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftDec, 2022- Sep, 2024 -
Exam 740: Installation, Storage and Compute with Windows Server 2016
MicrosoftNov, 2019- Sep, 2024 -
Supervisor Health and Safety Awareness
Ontario Ministry of LabourOct, 2019- Sep, 2024 -
Worker Health and Safety Awareness
Ontario Ministry of LabourOct, 2019- Sep, 2024 -
Cultural Competency For Healthcare Professionals
Mississauga Halton CCACJan, 2019- Sep, 2024
Experience
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cb20
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Systems Engineer
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Oct 2021 - Present
• Manage and support Windows Server environment, Windows server 2012/2012r2/2016/2019/2022, in VMware ESXi cloud, exchange 2008r2 and Microsoft 365 online Along with various cloud (Azure, Rackspace, and AWS) technologies. • New accounts set up in active directory and office 365 management using power-shell scripting. • Ensure systems are secure and protected from breaches, Malware, and viruses using Crowd Strike/Mimecast Email gateway and ManageEngine security solutions. • Server patch management including configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure on-premises and in the cloud. • Mobile device management using Apple Business manager, Samsung Knox with IBM Mass 360 MDM solutions, Microsoft Intune endpoint manager, and Manage Engine MDM solutions. • Ensure system backups using Veeam, iLand technologies backup, and HPE, Buffalo SAN technologies. • Monitor VOIP and PBX servers for their functionalities using Mitel Director and ShoreTel Hardware. • Training new staff on new technologies and equipment. • Manage daily requests and tickets using ManageEngine Helpdesk System. • Manage Windows Endpoints using ManageEngine Desktop Central and PDQ deploy. • Upgraded the organization to windows 10 and office 365 to increase end-user productivity. • Utilized Microsoft technologies, Zoom, and SharePoint to manage ongoing projects with a team of 10 IT Consultants. • Manage vendor relationships to source new technologies and products. • Manage negotiations of new contracts and re-negotiate old contracts to get better ROI on dollar value. Show less
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Acclaim Health
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Canada
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Hospitals and Health Care
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100 - 200 Employee
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IT Systems Administrator
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Feb 2020 - Oct 2021
• Manage and support Windows Server environment, Windows server 2012/2012r2/2016, Vmware ESXi cloud, exchange 2008r2 and office 365 online.• Designed and implemented Amazon connect call center in AWS for redundancy and business continuity communications• New accounts set up in active directory and office 365 management using power-shell scripting.• Ensure systems are secure and protected from breaches or viruses using Sonic wall firewalls/Barracuda Email gateway and Arctic Wolf solutions.• Server patch management including configuring, monitoring, upgrading and maintaining systems hardware, software, and related infrastructure.• Mobile device management using Apple DEP and IBM Mass 360 MDM solutions.• Training new staff on new technologies and equipment.• Ensure system backups using Veeam, Datto, and various SAN technologies.• Monitor VOIP and PBX servers for their functionalities using Enghouse system technologies.• Performed merger and acquisition of two large healthcare organizations.• Trained and managed a team of two IT Support Technicians, acted as the point of escalation for infrastructure issues.• Assigned as the IT Lead to build the state-of-the-art dementia care center in Oakville, Patty’s Place – a branch of Acclaim Health. Show less
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IT Helpdesk Representative
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Apr 2018 - Feb 2020
• Troubleshoot system performance in absence of the IT Director ensuring technical and supportcontrol efficiency.• Documented all inquiry activities in the appropriate ticketing reporting system.• Provides support for remote desktop connections, peer to peer file sharing and otherapplications associated with remote IT assistance.• Administered repairs, upgrades and completed configuration of PC's and related peripherals.• Made outbound service calls to resolve customer problems and inquires, including but notlimited to tech support and account information.• Maintain and support systems, workstations, mobile devices, printers and peripherals; respondto user service requests; and resolve trouble tickets. Ensure system security for desktop, mobileand cloud environments. Show less
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Computer City plus
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Canada
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Retail
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IT Support Technician
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May 2017 - Apr 2018
•Served as the first point of contact for customers seeking technical assistance over the phone or email. •Performed remote troubleshooting through diagnostic techniques and pertinent questions. •Determined the best solution based on the issue and details provided by customers. •Provided accurate information on IT products and services •Recorded events and problems and their resolution in ticketing system. •Follow-up and updated customers on status and information of equipment repair. •Pass on any feedback or suggestions by customers to the appropriate internal team. •Identified and suggested possible improvements on procedures and customer relation management. Show less
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DOLLAR MANIA
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Assistant Store Manager
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Jul 2016 - Aug 2017
• Managed a team of 5 members and maintained monthly scheduling and PA's. • Hired and trained 5+ team members as per business requirement and Standard operating procedures • Ensured forecasting, budgeting and managing profit & loss with detail orientation to run a profitable business. • Managed store sales, by streamlining daily counts, promoting products, product placements and maintaining staff integrity. • Ensured store is stocked, zone faced, risers are maintained, clean and hazard free work area and health safety standards are met. • Increased store sales by 15% annually by conducting door to door marketing, customer retention, visual merchandising and stocking daily need items. Show less
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Education
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2022 - 2022
University of Toronto
Certificate in Cybersecurity Management, Cybersecurity -
2015 - 2017
Durham College
Diploma, Computer Science
Community
