IT Project Manager

• Jan 2023 - Present

Compliance Administrative Specialist

• Feb 2022 - Jan 2023

-Assists New Markets Compliance team in various administrative tasks; -Active participation in new markets entry meetings, including handling general clerical tasks; -Provide support in preparing project documents; -Manage spreadsheets to keep track of Regulatory contracts; -Assist with SharePoint database enhancements/change requests; -Assist with JIRA enhancements/change requests; -Work collaboratively with other departments to help solve clerical issues. -Assists New Markets Compliance team in various administrative tasks; -Active participation in new markets entry meetings, including handling general clerical tasks; -Provide support in preparing project documents; -Manage spreadsheets to keep track of Regulatory contracts; -Assist with SharePoint database enhancements/change requests; -Assist with JIRA enhancements/change requests; -Work collaboratively with other departments to help solve clerical issues.

Partners Operations Coordinator

• Jul 2021 - Feb 2022

-Manage seamless and fast onboarding, management, and support experience for restaurants that join our platform -Upload correct and fast all content into our system, create restaurants accounts -Translate menus if needed -Train restaurants staff and explain how the app on the tablet works -Support: resolve issues and requests that restaurants may face while working with us (e.g. change menu, update information, etc.) -Manage seamless and fast onboarding, management, and support experience for restaurants that join our platform -Upload correct and fast all content into our system, create restaurants accounts -Translate menus if needed -Train restaurants staff and explain how the app on the tablet works -Support: resolve issues and requests that restaurants may face while working with us (e.g. change menu, update information, etc.)

Information Management (Integration) Specialist

• Jun 2020 - Jun 2021

-Managing the queue (reviewing and providing follow-up) of tickets from various stakeholders via ticket systems, using email, chat and phone. -Leading and managing on-boarding / integration and production processes. -Performing system daily monitoring and checking in order to identify and prevent potential service interruption, suggesting preventive measures. -Maintaining information systems and performing regular and ad-hoc configurations in the production environment depending on the business / operational needs.

Consultant

• Sep 2017 - Feb 2020

-Analyse client issues and provide corrective actions. -Interact with customers to identify their requirements. -Build positive and productive relationships with clients. -Develop innovative approaches to improve client service efficiency. -Act as an expert in selling goods to consumers that meet their needs and desires. -Analyse client issues and provide corrective actions. -Interact with customers to identify their requirements. -Build positive and productive relationships with clients. -Develop innovative approaches to improve client service efficiency. -Act as an expert in selling goods to consumers that meet their needs and desires.

Event, tournament planner/ Bartender

• Nov 2016 - Jul 2017

-Event, video game tournament planning, design and production within time limits. -Preparing alcoholic or non-alcoholic beverages for the bar and patrons. -Interacting with customers, taking orders and serving snacks and drinks. -Building social media presence for a bar. (Facebook. Twitter. Instagram) -Event, video game tournament planning, design and production within time limits. -Preparing alcoholic or non-alcoholic beverages for the bar and patrons. -Interacting with customers, taking orders and serving snacks and drinks. -Building social media presence for a bar. (Facebook. Twitter. Instagram)

Beauty product manager

• Jun 2015 - Sep 2015

-Manage department inventory control to maintain proper stock level. -Ensure all invoices and bills are processed accurately and in a timely fashion. -Assist in developing marketing events and other promotional activities to maximise sales and profits. -Manage department inventory control to maintain proper stock level. -Ensure all invoices and bills are processed accurately and in a timely fashion. -Assist in developing marketing events and other promotional activities to maximise sales and profits.