Experience

SULEKHA .COM NEW MEDIA PRIVATE LIMITED

• India
• 100 - 200 Employee

• Senior Team Lead

  • Jun 2013 - Present

  Operations Looking after Vendor Management, Customer Support, Mail Support, Chat, Renewals, Refunds, Escalation Management, Campaign Management and Product Development. Operations Looking after Vendor Management, Customer Support, Mail Support, Chat, Renewals, Refunds, Escalation Management, Campaign Management and Product Development.



Reliance Communication Infrastructure Limited

• Chennai Area, India

• Customer Response Executive

  • May 2011 - Jun 2013

  Managing Entire Customer Life Cycle - From Activation to Retention Activation Customer Support Email Support Collection & Retention Inbound Managing Entire Customer Life Cycle - From Activation to Retention Activation Customer Support Email Support Collection & Retention Inbound



Shell Transources Ltd

• Chennai Area, India

• Customer Care Executive

  • May 2010 - Jun 2011

  New connections Activation Back End Process Customer Support Retention Process New connections Activation Back End Process Customer Support Retention Process