Front Desk Administrator

• Mar 2023 - Present

Sales Support Administrator

• Feb 2021 - Oct 2022

● Coordinated the onboarding support of incoming sales agents ensuring their understanding of company systems. ● Coordinated transactions for agents to ensure smooth sales. ● Utilized Adobe Creative Suite to produce marketing materials. ● Executed administrative duties for fluid office operations. ● Coordinated the onboarding support of incoming sales agents ensuring their understanding of company systems. ● Coordinated transactions for agents to ensure smooth sales. ● Utilized Adobe Creative Suite to produce marketing materials. ● Executed administrative duties for fluid office operations.

Hotel Supervisor

• Jun 2020 - Feb 2021

● Assessed guest com plaints and took the correct actions to improve satisfactions while maintaining hotel standards. ● Improved workflow by implementing procedures and troubleshooting documents to ensure employees had the proper tools. ● Managed multiple databases and updated social media platform s including Instagram , Facebook , and review websites. ● Examined the weekly needs of the hotel and scheduled employees accordingly. ● Assessed guest com plaints and took the correct actions to improve satisfactions while maintaining hotel standards. ● Improved workflow by implementing procedures and troubleshooting documents to ensure employees had the proper tools. ● Managed multiple databases and updated social media platform s including Instagram , Facebook , and review websites. ● Examined the weekly needs of the hotel and scheduled employees accordingly.

Customer Service Sales Representative

• Aug 2018 - Feb 2020

● Fostered relationships with existing and prospective clients. ● Performed inventory management on both ecommerce and wholesale platforms. ● Planned and produced marketing materials for new products. ● Ensured team members are following customer service protocols. ● Coached team members on conflict resolution and de-escalation techniques. ● Researched and presented new software to improve customer satisfaction regarding MAP. ● Managed Trade Show planning and execution. ● Fostered relationships with existing and prospective clients. ● Performed inventory management on both ecommerce and wholesale platforms. ● Planned and produced marketing materials for new products. ● Ensured team members are following customer service protocols. ● Coached team members on conflict resolution and de-escalation techniques. ● Researched and presented new software to improve customer satisfaction regarding MAP. ● Managed Trade Show planning and execution.

Supported Living Specialist

• Nov 2012 - Feb 2019

● Assisted consumer with daily activities. ● Provided a comfortable space to facilitate positive communication. ● Acted as an active advocate for the consumer in public spaces. ● Ensured the safety of the Consumer while also providing space for independence. ● Assisted consumer with daily activities. ● Provided a comfortable space to facilitate positive communication. ● Acted as an active advocate for the consumer in public spaces. ● Ensured the safety of the Consumer while also providing space for independence.

Lead Reservations Agent

• Jan 2017 - Jul 2018

● Trained and coached incoming agents to exceed service standards. ● Increased outbound revenue by tracking lost and not booked leads and turning them into booked reservations. ● Exercised clear communication between departments. ● Recognized by the department for maintaining top outbound revenue. ● Trained and coached incoming agents to exceed service standards. ● Increased outbound revenue by tracking lost and not booked leads and turning them into booked reservations. ● Exercised clear communication between departments. ● Recognized by the department for maintaining top outbound revenue.

Guest Service Agent

• Dec 2015 - Dec 2016

● Assisted Guests with check-in/check out process. ● Resolved conflicts and ensure the satisfaction of guests. ● Maintained Cash drawers/drop at the end of shift. ● Maintained balances of cash drawers/Up Sell rooms. ● Assisted Guests with check-in/check out process. ● Resolved conflicts and ensure the satisfaction of guests. ● Maintained Cash drawers/drop at the end of shift. ● Maintained balances of cash drawers/Up Sell rooms.

Supported Living Specialist

• Jan 2015 - Jul 2015

Job Coach, Independent Skills teacher Job Coach, Independent Skills teacher

Executive Administrative Assistant

• Jul 2007 - Sep 2012

● Onboarded new property owners to showcase their home as a vacation rental ● Directed and managed daily activities for administrative support to the executive. ● Photographed and modeled homes for website and marketing materials ● Secured reservations and acted as concierge to in house guests. ● Onboarded new property owners to showcase their home as a vacation rental ● Directed and managed daily activities for administrative support to the executive. ● Photographed and modeled homes for website and marketing materials ● Secured reservations and acted as concierge to in house guests.