Sayed Gulzar Hussain
Operations Manager at Bob's Baked Co- Claim this Profile
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Bio
Credentials
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Inventory Management
HP LIFEAug, 2023- Nov, 2024 -
Microsoft Excel Beginners to Advanced
MY LIVE SUPPORTAug, 2023- Nov, 2024 -
Operation Management
Great LearningAug, 2023- Nov, 2024 -
Microsoft Office 3-Hours Program
Skill Course
Experience
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Bob's Baked Co
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India
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Food and Beverage Services
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1 - 100 Employee
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Operations Manager
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Mar 2023 - Present
-Develop and implement strategies to improve operational efficiency, customer satisfaction, and financial performance of the cloud kitchen. -Oversee and manage the performance and development of the kitchen staff, including training, coaching, and performance evaluations. -Continuously evaluate existing processes and procedures to identify areas for improvement and implement changes to optimize efficiency and productivity. -Monitor expenses, manage budgets, and implement cost-saving measures without compromising quality or service. -Ensure compliance with health and safety regulations, food handling guidelines, and quality standards. -Establish and maintain relationships with suppliers, negotiate contracts, and manage vendor performance to ensure timely and quality deliveries. -Monitor customer feedback, address complaints, and implement measures to enhance customer satisfaction and loyalty -Stay updated with industry trends and advancements in cloud kitchen technology, and identify opportunities for their implementation to streamline operations. -Analyze operational data, generate reports, and provide insights to senior management for informed decision-making. Show less
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EATCLUB Brands (Formerly BOX8)
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India
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Food & Beverages
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100 - 200 Employee
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Training And Monitoring Manager
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Oct 2021 - Dec 2022
-Evaluated employees who absconded or resigned due to negative performance, preventing rehiring.-Oversaw the recruitment of new chefs and delivery riders, addressing family concerns regarding assignments in various cities.-Conducted employee terminations related to discipline and performance matters.-Provided support to team members during the implementation of new processes, ensuring proper handling.
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Quality Control Manager
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Jan 2019 - Oct 2021
-Managed a 16-member Quality Control team.-Supervised the team from recruiting and training new members to assigning tasks.-Conducted audits, generated reports, and ensured adherence to processes across all kitchens.-Identified emerging issues and devised new audit frameworks accordingly.-Handled escalations, doubts, and resolved issues comprehensively.-Collaborated with various departments as needed for seamless operations.
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Influencer Marketing Supervisor
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Feb 2018 - Jan 2019
-Supervised the Influencer Marketing team of 6 people.-Managed complete Restaurant rating process of 100 outlets of 4 cities (Mumbai, Pune, Bangalore and Gurgaon NCR).-Focused towards increasing BOX-8 rating of Zomato which will assist in Sales.-Finding influencers (food bloggers) from different social media network.-Coordinated with Restaurant via email and call to offer free order and to serve 5 Start quality of food to Customer.-Out of 100 outlets brought 80 outlets Zomato rating on 4 out of 5.-Review Addition - Contacted influencers (food bloggers) and scheduled sample food for their review.-Review Modified/Deleted – Resolved issue & concern of customers and offered them replacement and discount for low ratings. Post satisfaction requested them to change the rating score Show less
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Thirdparty Team Supervisor
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Jul 2017 - Feb 2018
-Supervised the third-party team of 7 people.-Managed Online order from third party sites (Foodpanda, Zomato).-Collaborated with team listing of new restaurants.-Synchronize with the team in case of customer concerns and refunds.-Coordinated with the team for the mapping of delivery areas.-Flagged website or any application issues to the technical team of BOX8/ MOJO and Third party.
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Senior Customer Care Executive
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Apr 2016 - Jul 2017
-Coordinated with Outlet staff via email and resolved issue faces by them real-time.-Managed call flow and assignment of calls to the agent.-Handled Escalation calls from irate customers and provides better customer experience and delights.-Responded to customer feedback emails.-Managed high volumes of calls and chats during peak hours on Weekend.
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Customer Care Executive
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May 2015 - Apr 2016
-Managed Food Delivery Orders for Customers.-Administered and resolving customer queries via call and chats.
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Education
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2019 - 2022
Maharaja Agrasen Himalayan Garhwal University
Bachelor of Commerce - BCom, Business/Commerce, General -
Rizvi College of Arts, Science and Commerce
Higher Secondary Certificate, Business/Commerce, General -
Bandra Hindu Association Group Of Schools
Secondary School Certificate
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