Experience

Ambit Software

• India
• Information Technology & Services
• 100 - 200 Employee

• Technical Support Engineer

  • Sep 2021 - Present

  1) Installation and Configuration of Windows Server and Linux Server. 2) Configured and maintained Windows Server / Linux Server, Managed user accounts, apply patches, monitor troubleshooting alerts 3) Configure Application of Windows Server / Linux Server like Apache/IIS, MySQL/MSSQL, PHP 4) Create and Manage Linux and Windows Server on Hyper-V 5) Installation and Configuration of AD, DNS, DHCP, and Firewall. 6) Managing O365 admin Panel i.e User Creation, Password Issue, Distribution list, License, Managing policy, Responsible for resolving login issues, O365 Outlook Email configuration and troubleshooting. 7) Working in Hyper-V, AWS E2 Instance 8) Working On-premises and cloud servers handling and troubleshooting the critical issues 9) Configure two-way authentication on the O365 Account and SugarCRM: Application- Okta, SaasPass 10) Managing Kaspersky Anti-Virus Server, data prevention, Vulnerability and Database Management. 11) Perform daily administrative duties on security system to ensure that all systems are operating properly. Duties include Anti-Virus log reviews, account maintenance, resolution of pending alerts, preparation of daily reports, maintenance of policies/rules, and the application of updates to the software computer network intrusions. 12) Maintained Git Workflow for Version Control (Source Code Management) 13) Used Jenkins to automate build and deployment that reduced error and speed up production processes. work closely with developers to build their development pipeline and deploy code in varies environment. 14) Successfully created and maintained automated CI/CD pipelines for code deployment using Jenkins while automating the deployment process. 15) Automation of continuous integration, delivery and deployment - Jenkins, Ansible, Git 16) Building scalable application using Docker and container orchestration- Kubernetes 17) Develop and maintain monitoring, and alerting tools. 18) Testing and evaluating new technology Show less



Bajaj Allianz Life

• India
• Insurance
• 700 & Above Employee

• System Engineer

  • Sep 2020 - Mar 2021

  1) Configuring & troubleshooting of Desktop/Laptop and Printer. 2) Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or O365. 3) Software installation & Troubleshooting like O365, IE, Java, Symantec etc.. 4) Diagnose and troubleshoot technical issues, including account setup and network configuration 5) Troubleshooting & Monitor of connectivity problems using Ping, Trace route. 6) Monitoring of virus issues through Symantec Endpoint Protection antivirus. 7) Password creation & resetting to end users through Active Directory. 8) Remotely resolving application problems and network problems through remote Tools. 9) Working & Resolving tickets in the SLA Tools (Service Level Agreement). 10) Configuration of Windows based operating systems (Win 7, Win 8 & Win 10) 11) Working on Symantec and SCCM Activity Installation or Troubleshooting Weekly Basis 12) Configuring & troubleshooting of Citrix VPN & Accops VDI Show less



Progressive Infovision Private Limited

• India
• Staffing and Recruiting
• 100 - 200 Employee

• Desktop Support Engineer

  • Sep 2019 - Sep 2020

  1) Desktop assembly and windows operating system installation and troubleshooting on WinXP, Win7 Win8/Win10/Linux 2) Installation / configuration/archive of outlook Account (O365). 3) Symantec antivirus installation and Definition update. 4) Microsoft patches and service pack update on system. 5) Installation & Troubleshooting of SAP. 6) Remote Installation & troubleshooting skills (Laptop, Desktop, Printers, servers) 7) Software installation & Uninstall Silently in Domain without provide administrator rights to user. (Using Client Machine & Third Party software) . 8) Provide Training of Citrix VDI, Onedrive, Forticlient VPN, File Server, O365. 9) Install Operating system using ghost image. 10) Coordination with IT vendor for warranty support and call logging. 11) Maintain and Troubleshooting System, Workstations, Mobile devices, printer and peripherals respond to user service requests; and resolve trouble tickets. 12) Close 95% of Trouble tickets on the first call without escalation. 13) Commended for quickly resolving complex issue including system crashes, Network slowdowns, connectivity problems, security breaches, virus infection and more. 14) Achieved a user satisfaction rating 4.8/5.0; consistently logged and monitored ticket status to ensure fast, quality resolution of every issue. 15) Support and follow IT Assets Management Policies and Procedures. 16) Working in Assets Management and Prepare Data. 17) Working in ISMS Audit Every 3 Months. 18) 70% Issue is Resolved By Using Remote Tool in Domain Environment Show less