Gulnaz Ibragimova
Account Manager at ICL Group- Claim this Profile
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English Full professional proficiency
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Russian Native or bilingual proficiency
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German Limited working proficiency
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Bio
Sudipta Kundu
Gulnaz is a very hardworking individual with strong passion for organisational development. She has wealth of experience in increasing effectiveness of an organisation through empowering and developing its people. She is very good at communicating leadership vision and core values for effective employee engagement. With her strong work ethics and commitment towards people development, Gulnaz can be a great asset to any organisation.
Sudipta Kundu
Gulnaz is a very hardworking individual with strong passion for organisational development. She has wealth of experience in increasing effectiveness of an organisation through empowering and developing its people. She is very good at communicating leadership vision and core values for effective employee engagement. With her strong work ethics and commitment towards people development, Gulnaz can be a great asset to any organisation.
Sudipta Kundu
Gulnaz is a very hardworking individual with strong passion for organisational development. She has wealth of experience in increasing effectiveness of an organisation through empowering and developing its people. She is very good at communicating leadership vision and core values for effective employee engagement. With her strong work ethics and commitment towards people development, Gulnaz can be a great asset to any organisation.
Sudipta Kundu
Gulnaz is a very hardworking individual with strong passion for organisational development. She has wealth of experience in increasing effectiveness of an organisation through empowering and developing its people. She is very good at communicating leadership vision and core values for effective employee engagement. With her strong work ethics and commitment towards people development, Gulnaz can be a great asset to any organisation.
Credentials
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ITIL Foundation Level
Pearson VUEAug, 2019- Nov, 2024 -
Social Media Marketing Specialization
Coursera Course CertificatesNov, 2015- Nov, 2024 -
PRINCE2 Foundation
APMG-InternationalOct, 2012- Nov, 2024
Experience
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ICL Group
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Russian Federation
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IT Services and IT Consulting
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200 - 300 Employee
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Account Manager
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Mar 2017 - Present
• Acting as an account manager/Region lead in the UK, Americas and Oceania, responsible for all accounts in the regions • Managing the ongoing relationship and business with the existing accounts and growing our portfolio (up-sales, cross-sales)• Responsible for driving new business• In charge of P&L, quality of services and customer satisfaction. • Managing £7 Mln+ budget and always exceeding financial commitments • Working with large enterprises across all industries• Extremely good at building trustworthy relationship with C-level executives• Establishing a strong governance framework and escalation processes• Leading the teams that provide services to the client within a matrix structure, ensuring high quality services are provided to customers • Responsible for increasing margin through constant service improvements and process automations
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Regional Sales Director, Business Development Director
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Sep 2013 - Feb 2017
TaxNet is a leading Russian Certification Authority and electronic document flow systems’ provider (300-person). Implemented regional sales plans; supervised regional partners throughout Russia.I was responsible for customer relationship management with design and delivery end-to-end service solutions to customers. Developed sales plan and strategies to drive business; generated sales pipeline; established strong customer base; monitored customer, market and competitor activity.
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Human Resources Director
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Oct 2004 - Sep 2013
As an Executive I performed the full range of HR activities supporting the company`s strategy. I was responsible for strategic HR planning, Training Development, Performance Management, Recruitment, Competence Management, Customer and Employee Relationship, Talent Management and HR Transformation, I managed an HR and administrative support departments and indirectly guided TaxNet's 24 line managers in their HR activities. Started the Human Resources department from scratch, developed an integrated HR System for 300 employees by designing and implementing all HR processes from Recruitment to Performance Management. Earned credibility as a leader with functional and senior management. Was promoted as an HR Director
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Sales and Traffic Manager
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Nov 2000 - Aug 2004
TBT is a leading £103m Digital Cable TV and broadband Internet provider in Tatarstan serving approximately 500 thousand customers throughout Tatarstan.I was responsible for sales, employee relations and compensation in Sales Department. Initiated the development and implementation of software to manage video content programming. Doubled the speed of insertion of commercial ad spots into the playlist template at the TV station. TBT is a leading £103m Digital Cable TV and broadband Internet provider in Tatarstan serving approximately 500 thousand customers throughout Tatarstan.I was responsible for sales, employee relations and compensation in Sales Department. Initiated the development and implementation of software to manage video content programming. Doubled the speed of insertion of commercial ad spots into the playlist template at the TV station.
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Education
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2014 - 2015
Cranfield University - Cranfield School of Management
Master of Business Administration (MBA), Business Administration and Management, General -
1992 - 1998
Kazan State Pedagogical University
Master's degree, Education
Community
