Technical Project Coordinator

• Nov 2020 - Present

Senior Project Manager

• Mar 2019 - Feb 2020

• Led digital initiatives such as the introduction of new services, lifecycle changes of existing services, new platforms, capacity augmentations, software & hardware upgrades, development of website, mobile app using both Agile and Waterfall project management methodologies. • Acted as project lead and key person for internal clients by creating detailed project plans, managing stakeholders expectations, communicating regular status updates and other project execution activities, including budgeting, risk management and change control. • Managed product readiness, including marketing, communications and call centre readiness to ensure a great customer experience and timely products and services launch. • Contributed in development of test strategy, test plan, test cases and test data for ensuring that all functional and non-functional requirements are thoroughly tested. • Contributed in development of end user training guide and provided training to end users. • Coordinated QA & UAT reviews prior to business stakeholders to ensure requirements were properly understood. Key accomplishments: Led the rollout of a brand new service of family calls at Russian telecom market - time to market of the project was 50% shorter in comparison with an average delivery rate in the company (6 months vs 12 months). The total number of satisfied customers exceeded expectations by 20%. I was granted a "Discovery of the year" award for delivering high-quality project that conforms to customer requirements on-time and on-budget. Show less

Project Manager

• Oct 2015 - Mar 2019

• Took part in presale activities - product presentations, negotiations, commercial proposals and agreements. • Monitored and managed approved project budget, scope and timelines using policies and procedures established in the company. • Produced and presented project status (including reporting/dashboards) to executive audiences. • Identified risks/issues and developed corresponding mitigation plans. • Communicated and cooperated with external providers. Key accomplishments: Successfully completed more than 15 projects related to Russian Pension Fund as among which: new mobile app - a public information resource designed to provide local governments, organizations and individuals with relevant statistical and analytical information; new public service portal which provides social services (e-government); implemented geographically distributed system of database disaster recovery. Show less

Product Implementation Specialist

• Apr 2015 - Aug 2015

• Took part in the key project of the company - implementation of hotel booking services: interacted with service providers - from choosing payment systems to adjustment of contents and website design. • Defined requirements; allocated, prioritized and tracked development tasks. • Controlled integration with external systems. • Successfully collaborated with UX/UI designers, web developers, analytics, marketing and project stakeholders. • Took part in the key project of the company - implementation of hotel booking services: interacted with service providers - from choosing payment systems to adjustment of contents and website design. • Defined requirements; allocated, prioritized and tracked development tasks. • Controlled integration with external systems. • Successfully collaborated with UX/UI designers, web developers, analytics, marketing and project stakeholders.

Project Coordinator

• Sep 2013 - Apr 2015

• Coordinated upgrades of a product: created production plans, set tasks, coordinated schedules with internal and outsourcing teams, monitored project costs. • Prepared weekly progress reports for presentation to the management. • Assisted in training new staff. • Managed the process of sourcing and qualifying potential suppliers. • Prepared contract documents with the desired scope of work, coordinated project documentation. • Coordinated upgrades of a product: created production plans, set tasks, coordinated schedules with internal and outsourcing teams, monitored project costs. • Prepared weekly progress reports for presentation to the management. • Assisted in training new staff. • Managed the process of sourcing and qualifying potential suppliers. • Prepared contract documents with the desired scope of work, coordinated project documentation.