Experience

Royal Smart Limousine LLC

• Truck Transportation
• 1 - 100 Employee

• Associate

  • Jul 2019 - Present

  Warehouse Operations ● Managing warehouse operations ensuring optimum inventory levels to achieve maximum productivity. ● Organising and executing cycle counts and stock checks, instituting inventory control measures & organizing dispensing activities ● Efficiently coordinating inbound & outbound operations and implementing process enhancement for improved stakeholder satisfaction ● Managing inventory function, and ensure stock discipline is maintained at all time for stock accuracy as well as storage location discipline. Team Management ● Directing, leading and motivating workforce and imparting continuous on job training for accomplishing greater operational effectiveness / efficiency ● Monitoring the performance of team members to ensure efficiency in processes and procedures are followed in operations and meeting timeline. ● Creating and sustaining a dynamic environment that fosters development opportunities and motivates for errorless performance amongst team members. Process Enhancement & Cost Control ● Monitor and measure productivity improvements by eliminating non-value added operations and waste elimination ● Identifying process re-engineering opportunities to increase efficiencies and minimize cost. ● Contributed in planning, reorganizing storage areas. HSE Management ● Setting up HSE Standards with accountability for strategic utilization & deployment of available resources to achieve organizational objectives. ● Measuring the operational performance of the warehouse staff, measuring, maintaining and monitoring accident & near miss reports. Taking measures for continual improvement; handling tasks like accident reporting, investigation review, and take corrective action for avoiding repeat of similar incident. Show less



Danzas

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Warehouse Supervisor

  • Jun 2014 - Aug 2015

  Client : Huawei Technologies Middle East.• Complete monitoring of shipments including arrival at port and customs clearance with agents/forwarders till goods reach the warehouse and further ensure clearance in certifications from Local Customs / TRA and other regulatory authorities while complying with rules and regulations of the country.• Monitor and produce reports pertaining to KPI based on individual performances, stock Inventory, Ageing of products, order movement to Operations Mgr and Client’s Supply Chain team with focus on Inventory reduction, thruput Improvement, avoidance of stock shortages etc on regular basis.• Maintained excellent relations with Client and fulfilled the business requirement keeping consideration of all the operation process, safety procedures and revenue of department • Ensure stock accuracy is maintained by conducting cycle count by products on daily basis and reconcile with Client’s book on monthly basis.• Ensure staff in the department liaises with Client’s customers and forwarders in a professional way. • Ensure expected staff productivity standards are met and maintained within the agreed KPIs.• Ensure staff is kept motivated and maintain low level of staff attrition conducting daily briefing and Performance Dialogue. Show less

• Warehouse Supervisor

  • Jun 2007 - Aug 2014

  Major clients: Motorola, Al Shaya, Ericson, Canon, Andrews etc. Also parallel over view on 4 PL operations of LG Electronics having 4500 pallet positions. Job role : Supervisor 20K, 8000 pallet position facility - at Jebel Ali Free Zone – North for effective utilization of resources by meeting customer’s requirements, keeping process and organizational policies implemented.• Effective & timely management of the receipt, storage, picking, packing, loading and shipping of products to customers• Plan and manage high volume of inbound and outbound movements on a day to day basis (1800 to 2000 CBM at month end).• Co-ordinate with customs and government authorities where necessary to ensure custom clearance procedures and complied and legal requirements are met in time.• Ensuring Security and QHSE policies and procedures are applied• Prepare periodic, monthly, weekly and daily reports for Customer, Management for analysis to achieve lean and mean trend of operation flow.• Conducting stock counts• Conduct monthly business reviews with clients• Liaise with support staff viz. Maintenance, Facility, HR, IT and Finance to ensure unhindered flow in operating processes.• Monitoring the procedures and processes implemented are followed.• Ensure staff in the department liaises with customers, forwarders in a professional way.Inbound Supervisor: DHL-DANZAS AEI Emirates LLC - Jun 2007 – Jul 2009Client : MASTERFOODS ME • Managed the overall activity of ‘Master Foods’ account. • Controlling the full inbound foods imports (9 x 40’ RF / Dry containers) maintaining ‘Inbound Tracker’ from the time of orders were processed at the 6 Source Unit in 6 countries located in 5 continents till the arrival of the ‘Containers’ at the temperature controlled storage facility in Dubai.• Timely settlement with Dubai Municipality for shipment inspection and system release Or any product contravention Show less



Agility

• Kuwait
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Custmer Services Executive

  • Mar 2003 - May 2007

  Managing MMI liquor warehousing and distribution activities of MMI and Philips BV (household appliances). Responsibilities:• Maintain an average of 98% accuracy of manually filled information for the dedicated clients.• Mapping customer Service & operational processes and SOPs.• Mapping of inter department processes for improvement being one the senior members in the team.• Implementation of customer service strategies with the guidance of customer service supervisor. • Auditing and control of processes.• Handling the escalated issues with the operation and documentation team.• Manage that required supportive and billing information is captured and provided to billing team within agreed period.• Distribute all official announcements to clients and maintain an up-to-date client.• Resolving all day to day customer service activity problems by acting as the first level of escalation to the clients.• Issuing advance shipment notifications and pick lists to the ware house team.• Coordinate with order processing team and warehouse for timely dispatch of more than 250 orders of Consumer and 175 orders of Liquor to various customers in Dubai, Abu Dhabi, Northern Emirates and in Diplomatic offices in GCC.• Co-ordination with the freight forwarding teams for pickup and delivery of shipments.• Prepare KPIs for various activities like cases handled, orders delivered on time, late deliveries, etc.• Various strategies that are required to be followed for the allocation and picking of various products.• Ensure First in First Out (FIFO), First Expiry First Out (FEFO), First Vintage First Out are strictly followed while picking / dispatching products• Analyzing picking and delivery accuracy and provide report to the management• Attending to customer complaints and solving them• Follow up with shipping lines for issue of Bills of Lading and Delivery Orders• Coordinating with the clients through e-mails and telephones for follow ups on orders and queries. Show less

• Customer Service Representative

  • Jul 2001 - Mar 2003

  Clients : Unilever Gulf (HPC products)Responsibilities• Ensuring required service standards are met by our warehouse team as per agreed SLA..• Coordinate with warehouse for timely receipt of goods into system.• Coordinate for timely order processing and dispatch of about 30 orders (15 TEUs) on weekly basis for their franchise partners across GCC including UAE.• Prepare KPIs for various activities like cases handled, orders delivered on time, late deliveries, etc.• Various strategies that are required to be followed for the allocation and picking of various products (Health and Personal Care products)• Analyzing picking and delivery accuracy and provide report to the management• Follow up with shipping lines for issue of Bills of Lading and Delivery Orders• Coordinate and follow up with inspection agencies for COI issue for KSA and KUWAIT.• Complete updates of Key Point Indicators for individual clients.• Preparing invoice, packing list, delivery advice for clearance of shipment.• Co-ordination with warehouse personnel for receiving and picking of shipments.• Giving a track record to the client about their daily inbound and outbound orders.• Updating the client with the inventory stock on a weekly basis.• Scheduling of shipments based on volumes and priorities.• Handling all documentation related work, assisting the Documentation & Process team. Show less