Experience

Dahabshiil Group of Companies

• United Kingdom
• Accounting
• 200 - 300 Employee

• • Apr 2021 - Present

• • Mar 2020 - Present

• • Nov 2017 - Present

  • Monitoring and coordinating branches functionality.• Ensuring that branch complains are solved, and verify that each staff complete any complain reaches his/her office.• Coordinate communications between branch offices.• Analyze the work performed by the branch associates and present a report stating the difference between set target and achieved target.• Supervise remittance complains, and solve them promptly.• prepare daily, weekly and monthly reports (subscriber registration, merchant registration, accounts registration, incoming and outgoing remittance through eDahab).• Preparing Transaction Correction Report daily, weekly and monthly.• Daily monitoring for Exchange Registration Process.• Controlling and solving ex changer's complaints.• System usage report for ex changers.• Any other task designated by eDahab management. Show less

• • Feb 2016 - Nov 2017

  • Prepare personal and organizational account withdrawals.• Prepare personal and organizational account statements.• processing cheque, cash and direct debit payments and withdrawals.• Reversal of branches daily errors and reporting.• Ensuring and checking transactions.• Transferring from bank accounts to edahab accounts.• Approval of massive money need to check by two persons.• setting up and maintaining customers’ accounts.• dealing with enquiries.• promoting and selling financial products and services to customers.• using a computerised system to update account details.• general administration tasks such as maintaining records, opening post and sending letters to customers. Show less

• • Sep 2015 - Feb 2016

  • Provide splendid customer services to customers in a friendly and courteous manner at all times.• Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay,• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties• Inform and suggest new banking products to customers.• Provide information to customers on their account status and account balances.• Open new bank accounts according to laid down rules and guidelines.• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.• Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.• Participate in marketing and awareness campaigns in the bank to create an enlarged customer base.• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction• Ensure that customers’ confidential information is properly protected and only used for official purposes• Be involved in performing some financial related and marketing transactions• Channel complex customer complaints and challenges to the right quarters for effective resolution• Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back. Show less

• • Aug 2014 - Sep 2015

  • Promote eDahab services to potential customers.• Go door-to-door, make cold calls, or email customers to persuade them to use eDahab services.• Offer free gifts, discounts, incentives, coupons, vouchers, or tokens to convince customers.• Design in-store displays, special events, direct mailings and advertising campaigns.• Negotiate fees and prices with customers.• Ensure services arrive on time.• Meet with clients to discuss services.• Devise new marketing ideas.• Perform extensive market research.• Craft marketing messages for a targeted group of individuals.• Include persuasive 'call-to-actions' in advertisements and promotions.• Place orders for products.• Design and write press releases.• Track and analyze direct and interactive marketing campaigns.• Use statistical analysis and reports to create campaigns.• Coordinate and monitor the maintenance, integrity, and security of several databases.• Develop and code the list segmentation for all direct and interactive marketing campaigns and communicate requirements to the primary database vendor.• Execute segmentation around brand plans.• Perform data extraction and lead generation.• Evaluate and optimize effectiveness of marketing campaigns. Show less



MSK STORE

• Hargeisa

• Founder & Owner

  • May 2018 - Present