Experience

Worldline Merchant Services

• Financial Services
• 500 - 600 Employee

• Strategic Business Development Manager

  • Oct 2021 - Present

• Key Account Manager

  • Apr 2016 - Oct 2021

  Ingenico ePayments is the online and mobile commerce division of Ingenico Group. We connect merchants and consumers, enabling businesses everywhere to go further beyond today’s boundaries and creating the future of global commerce. As industry leaders since 1994, our innovative spirit drives us forward across all channels. We are the trusted partner of over 65,000 small and large merchants who rely on us to make payments easy and secure for their customers. With advanced data analytics, fraud management solutions and cross-border commerce expertise, we help merchants optimize their business and grow into new markets around the world. Show less

• Technical Consultant Online payments & Operational Relationship Manager

  • Jun 2007 - Apr 2016

  Some of my tasks:Internal & external expert role for analysis and solution provision/suggestion towards colleagues, merchants and partners. Participation in RFP/RFI answers for technical matters. Participation in pre- or post-sales discussions with merchants or partners. Internal & external technical trainer for the entire Ogone portfolio. Participate and act as a resource for future platform development discussions and testing. Ensure that the needs of your Key Account are being understood by Ingenico Payment Services. This by involving the expertise of different people from the potentially involved Ingenico Payment Services departments Represent your Key Account towards the different Product & Project Managers within our Product Management Department regarding the request for potential development of new platform-related functionalities/features or acquirer/payment method connectionsSupport the Product Managers in defining the business case required for project approval, including information gathering and consolidationIdentify non-recognized needs of your partners and propose already developed features, functionalities, acquirer- and payment method connections to answer these needsReport relationship status at the adequate level to the different stakeholdersIdentify and anticipate any issue (product, support, etc…) with your partners and raise this to the adequate level of management when neededCreate, execute and follow-up service improvement plans for your partners when deemed to be necessaryCreate and deliver required and adequate reporting at several levels to your partnersOrganize and lead regular Operational Relationship Meetings with your partners Show less

• 1st Line Technical Support Engineer

  • Jun 2007 - Feb 2010



Stichting KIHU

• Secretary

  • Jan 1999 - Feb 2014

  • Bedenken, opzetten en begeleiden van huidige en/of nieuwe projecten (Scholing en stagetrajecten op Ambon). • Voorbereiden van presentaties voor donateuren en/of sponsoren. • Werven van ambassadeurs voor de stichting. • Bedenken, opzetten en begeleiden van huidige en/of nieuwe projecten (Scholing en stagetrajecten op Ambon). • Voorbereiden van presentaties voor donateuren en/of sponsoren. • Werven van ambassadeurs voor de stichting.



PaySquare SE

• Netherlands
• Financial Services
• 1 - 100 Employee

• Merchant Services Officer E-Commerce

  • Dec 2005 - Mar 2007

  •Het correct afhandelen van inbound en outbound calls, e-mail en schriftelijke standaarden. •Screenen van websites voor bedrijven die creditcard acceptatie via het Internet willen doen, op het beleid van PaySquare b.v., MasterCard en Visa. •Meewerken aan interne en externe projecten namens de afdeling E-Commerce, migraties, verbeteren van interne en externe processen, opstellen van nieuwe werkbeschrijvingen. •Het correct afhandelen van inbound en outbound calls, e-mail en schriftelijke standaarden. •Screenen van websites voor bedrijven die creditcard acceptatie via het Internet willen doen, op het beleid van PaySquare b.v., MasterCard en Visa. •Meewerken aan interne en externe projecten namens de afdeling E-Commerce, migraties, verbeteren van interne en externe processen, opstellen van nieuwe werkbeschrijvingen.



Tiscali

• Italy
• Telecommunications
• 500 - 600 Employee

• Senior Representative 2nd Line Administrative Support

  • Nov 1999 - Jan 2005

  •Ondersteunen van het Customer Exelence Center bij het testen van nieuwe workflows in verband met het leveren van nieuwe producten en diensten voordat het live gaat. •Het op verzoek van de Teamleider on the job trainen en ondersteunen van de andere Representatives •Ondersteunen van het Customer Exelence Center bij het testen van nieuwe workflows in verband met het leveren van nieuwe producten en diensten voordat het live gaat. •Het op verzoek van de Teamleider on the job trainen en ondersteunen van de andere Representatives