Guilherme Moroni Rodrigues
Customer Success Director - Security Awareness at Webdefense- Claim this Profile
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Inglês Native or bilingual proficiency
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Português Native or bilingual proficiency
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Espanhol Professional working proficiency
Topline Score
Bio
Credentials
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KnowBe4 Sales Evangelist
KnowBe4Sep, 2021- Sep, 2024 -
Proofpoint Certified Security Awareness Specialist 2023
ProofpointSep, 2023- Sep, 2024
Experience
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Webdefense
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Brazil
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Computer and Network Security
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1 - 100 Employee
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Customer Success Director - Security Awareness
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May 2021 - Present
As the lead for Professional Services and Customer Success, I am responsible for designing and implementing a framework to establish timelines and milestones for successful project delivery. Additionally, I manage the Security Awareness Program for 20+ customers, utilizing the KMSAT platform from KnowBe4, to help customers foster a culture of security awareness and behavioral change. I also develop and deliver user-friendly BI dashboards to track progress and demonstrate value to our customer's Stakeholders. Show less
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KnowBe4
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United States
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Computer and Network Security
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700 & Above Employee
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Regional Channel Sales Manager
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May 2020 - Mar 2021
● Working with strategic accounts and helping them develop a marketing plan with clear objectives, for our mutual success ● Ensuring channel partners are enabled and engaged in selling and deploying KnowBe4 with their clients, in order to maximize revenue yield per partner ● Understanding the organizational structure of strategic accounts ● Gaining knowledge, insights and understanding from key decision-makers regarding customer needs and challenges ● Maintaining accurate and thorough records in Salesforce.com for opportunities, calls, emails, notes, tasks, demos and other relevant info in compliance with the Administration Policy ● Meeting assigned targets for monthly sales volume requirements and strategic objectives in assigned partner accounts by adding new customers & resellers within the territory and maintaining a healthy pipeline/accurate forecasting ● Establishing productive, professional relationships with key personnel in assigned partner accounts. ● Proactively assessing, clarifying, and validating partner needs on an ongoing basis. ● Driving adoption of company programs among assigned partners Show less
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Arcserve
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Channel Sales / Territory Sales Manager
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May 2018 - Apr 2020
Managing Partner Accounts in the assigned territory. Coordinating the work to deliver compelling sales and technical proposals to clients in Brazil. Elaborating joint Business Plans. Defining specifc bundle offerings aligned to the Partners’ businesses. Working with Partners to optimize the allocation of marketing development funds. Helping partners to develop Upsell and Cross-Sell opportunities. Accurately forecasting sales opportunities. Accountable for the sales quota of the territory. Building and maintaining long-term relationships with current and prospective partners. Driving revenue growth of channel partners. Show less
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Channel Sales / Partner Account Manager
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Jul 2017 - Apr 2018
Responsible for training and sustaining new Channel Partners who have recently engaged with Arcserve Solutions. Ensuring partners were enabled and engaged in selling and deploying Arcserve Solutions with their clients. Evaluating, clarifying and validating partner needs on an ongoing basis, developing long-term relationships with strategic partner accounts. Helping strategic resellers to develop a marketing plan with clear objectives, for mutual success. Recruiting and onboarding new resellers on an ongoing basis. Ensuring pipeline growth and being accountable for the sales quota from Arcserve’s "Associate" partners in Brazil. Show less
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Sales Development Representative
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Jul 2015 - Jun 2017
Qualifying leads and developing new sales opportunities in the data protection industry. Strengthening the relationship with active customers and new logos, pursuing cross-sell and upsell opportunities. Delivering product presentations through phone, email, WebEx. Delivering one-to-many Webinars. Highly exceeding monthly and quarterly targets of new qualified opportunities and new closed-won opportunities.
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Cintech Brasil
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Brazil
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IT Services and IT Consulting
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1 - 100 Employee
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Sales Account Manager
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Jul 2014 - Jun 2015
Responsible for strategic clients in the Sao Paulo area. Developing long-term relationships with key accounts, creating and delivering compelling value propositions. Facilitating contract negotiations, articulating with stakeholders to grant the continuity of contracts, and drive portfolio adoption. Maintaining a robust sales pipeline. Meeting and exceeding quarterly revenue targets.
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Inside Sales Account Executive
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Oct 2013 - Jun 2014
Responsible for developing the work of Inside Sales, identifying business opportunities, delivering product presentations through phone, email, WebEx. Prospecting, qualifying costumers, and accelerating the sales cycle. Providing feedback about customer satisfaction and, ultimately, meeting and exceeding quarterly revenue targets.
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Sony Mobile Communications
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Japan
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Telecommunications
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700 & Above Employee
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Channel Sales / Training Analyst
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Mar 2012 - Jun 2013
Responsible for maintaining product training programs to uplift the sales performance of the channels. Coordinating the team of training instructors in their daily schedules, guiding them as to future demands and all the details concerning them, as follows: customer needs, training objectives, materials to use, applicable methods, etc. Responsible for maintaining product training programs to uplift the sales performance of the channels. Coordinating the team of training instructors in their daily schedules, guiding them as to future demands and all the details concerning them, as follows: customer needs, training objectives, materials to use, applicable methods, etc.
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Wizard
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Sri Lanka
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Accounting
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English Teacher
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Jul 2011 - Jun 2012
Responsible for teaching English Lessons to youth and adults. Developing lesson plans according to students' needs. Evaluating and tracking the progress of students on a weekly basis, applying assessment tests to ensure the progress of students. Responsible for teaching English Lessons to youth and adults. Developing lesson plans according to students' needs. Evaluating and tracking the progress of students on a weekly basis, applying assessment tests to ensure the progress of students.
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Education
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2021 - 2023
FIAP
Defesa Cibernética -
2019 - 2021
BYU-Pathway Worldwide
Associate's degree, Applied Business Management
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