Experience

Mancini's Sleepworld

• United States
• Retail
• 1 - 100 Employee

• Sales Specialist

  • Sep 2023 - Present

  Vacaville, California, United States Developing new leaders while improving brand recognition in the local market to increase revenue and improve the customer experience.



Sleep First

• United States
• Retail
• 1 - 100 Employee

• Business Development Manager

  • Oct 2022 - Sep 2023

  Rocklin, CA Increased sales for nine retail stores in the district 150% YTD by aligning the customer journey with workflow mapping to improve interactions at every customer touchpoint. Created a record-breaking campaign in partnership with Toys For Tots by collaborating with vendors and stakeholders to promote the campaign, leveraging their social media exposure. Improved operations efficiency by 20% through workflow mapping and aligning it with value stream mapping to identify opportunities… Show more Increased sales for nine retail stores in the district 150% YTD by aligning the customer journey with workflow mapping to improve interactions at every customer touchpoint. Created a record-breaking campaign in partnership with Toys For Tots by collaborating with vendors and stakeholders to promote the campaign, leveraging their social media exposure. Improved operations efficiency by 20% through workflow mapping and aligning it with value stream mapping to identify opportunities for program improvement. Created new internal communication channels and procedures that improved the customer experience by coordinating cross-functional departments. Creating and delivering fundraising events for local high school extracurricular activities through on-campus retail pop-ups.

• Store Manager

  • Aug 2022 - Jan 2023

  Rocklin, CA Doubled the customer referral rate within three months by training sales staff to build relationships with clients and provide follow-up consulting services.

• Sales Team

  • Jun 2022 - Aug 2022

  Rocklin, CA



Vaxxup

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• General Manager

  • 2019 - 2022

  Roseville, CA Launched an organization to connect aged-out foster youth with free clinics, including all business operations and creating all policies and procedures. Collaborated with industry trade groups to evaluate market potential, and appraised client willingness to pursue proposed services.



Bankruptcy Trustee

• United States
• Government Relations Services
• 1 - 100 Employee

• Customer Service Supervisor

  • 2012 - 2019

  Sacramento, CA Improved the customer satisfaction survey results from 85% to 98% by applying “Voice of the Customer” techniques to identify service strengths and advocate for service improvement. Improved efficiency by 20% by training staff to learn, understand and maximize KPI reporting metrics as part of a continuous improvement program, influencing them to learn and grow together. Built strong working relationships with cross-functional department to collaborate on over-lapping tasks and… Show more Improved the customer satisfaction survey results from 85% to 98% by applying “Voice of the Customer” techniques to identify service strengths and advocate for service improvement. Improved efficiency by 20% by training staff to learn, understand and maximize KPI reporting metrics as part of a continuous improvement program, influencing them to learn and grow together. Built strong working relationships with cross-functional department to collaborate on over-lapping tasks and support one another in improving the customer experience. Collaborated with senior management and department leaders to create strategies that unite segmented departments into one unified brand identity. Improved stakeholder management strategies through segmentation and helping create unique presentations and progress updates for each target audience. Increased accuracy and reduced completion time for an administrative task from 20 hours per month to 15 minutes through process mapping and lean methodologies. Show less



Nationwide Legal LLC

• United States
• Legal Services
• 1 - 100 Employee

• Branch Manager

  • 2008 - 2011

  Sacramento, CA Increased revenue 300% YTD in the local market by analyzing consumer metrics to identify a shift in market demands and leveraged the data to pivot workforce training to specialize in new services. Strengthened stakeholder relationships by delivering training workshops for Sacramento Legal Secretaries Association, resulting in exposure to a market 500% greater than previous client base. Managed the vendor and contractor networks to provide expanded services aligned with the… Show more Increased revenue 300% YTD in the local market by analyzing consumer metrics to identify a shift in market demands and leveraged the data to pivot workforce training to specialize in new services. Strengthened stakeholder relationships by delivering training workshops for Sacramento Legal Secretaries Association, resulting in exposure to a market 500% greater than previous client base. Managed the vendor and contractor networks to provide expanded services aligned with the organization’s values and customer service standards.

• Court Services Manager

  • 2007 - 2008

  Sacramento, CA



Worldwide Legal Network

• United Kingdom

• Office Manager

  • 2005 - 2007

  Sacramento, CA Improved customer retention management by 50% through follow-up consulting services. Improved operations efficiency by 20% through workflow-mapping to identify redundant and obsolete practices and developed measures to eliminate them.

• Court Services Manager

  • 2004 - 2005

  Sacramento, CA