Account Manager Key Accounts IH IBE & LATAM

• Apr 2022 - Present

Customer Success Manager at trivago

• Jun 2021 - Apr 2022

Business Development Account Manager

• Jun 2019 - May 2021

Account Manager at TUI Destination Services Business Development Department, TUI DX Central Office (Mallorca, Spain) > Global Sales Prospecting for corporate clients and responsible for new lead acquisition and customer retention > API Key Integration and back office support > Planning, execution, and close deals with accounts contributing to TUI´s financial and strategic objectives > Commercial Analysis & E-commerce: New Accounts Management, Sales Reports & Ad-Hoc services Show less

Business Operations Specialist

• Aug 2018 - Mar 2019

Business Operations Intern at 2 Open China Ecommerce in Weihai (Shandong Province), China. > Responsible for Project Management and Human Resources Online management systems > Search Engine Optimization and Search Engine Marketing strategies (reports from Google Analytics and AdWords). Wordpress management. > Writting press releases and blog entries Business Operations Intern at 2 Open China Ecommerce in Weihai (Shandong Province), China. > Responsible for Project Management and Human Resources Online management systems > Search Engine Optimization and Search Engine Marketing strategies (reports from Google Analytics and AdWords). Wordpress management. > Writting press releases and blog entries

Bartender

• Jun 2017 - Aug 2018

Barkeeper at Paddy’s Co Irish Pubs in Vienna, Austria. > Bartending and customer service > Events representative for tours and “Vienna Irish Ball 2018” > Inventory management: Estimation of product demand according to seasonal trends and popularity > Maintenance of appropriate inventory to avoid overage or depleted stock Barkeeper at Paddy’s Co Irish Pubs in Vienna, Austria. > Bartending and customer service > Events representative for tours and “Vienna Irish Ball 2018” > Inventory management: Estimation of product demand according to seasonal trends and popularity > Maintenance of appropriate inventory to avoid overage or depleted stock

Tour Guide & Meeting Point Manager

• Feb 2016 - Feb 2017

Events representative for bilingual audiences; Meeting point manager and tour coordination function; Design manager and project leader for design and remodeling of new tours; on- and offline marketing of 10 products and services; smooth-running of operations, supply-chain management & training staff Events representative for bilingual audiences; Meeting point manager and tour coordination function; Design manager and project leader for design and remodeling of new tours; on- and offline marketing of 10 products and services; smooth-running of operations, supply-chain management & training staff

Sales Assistant

• Jul 2015 - Dec 2015

Sales Consultant & Personal Shopper at Las Rozas Village Shopping Centre; Customer service in Spanish, English and Chinese; Tax-Free management for international markets; Ensure Daily & Monthly Sales Objectives. Sales Consultant & Personal Shopper at Las Rozas Village Shopping Centre; Customer service in Spanish, English and Chinese; Tax-Free management for international markets; Ensure Daily & Monthly Sales Objectives.

Internship Sales & Events Department

• Jan 2015 - Jun 2015

Competitor analysis; weekly and monthly Benchmarking; Representation of the hotels in Exhibition stands and workshops; Hotel contracting of Princesa Yaiza 5*Luxury, Suite Hotel Playa 4*Luxury, Hotel los Fariones 4* and Apartamentos Fariones 3* in European markets; Events planning: Organization and coordination of Macro Fam-Trips in Hotel Princesa Yaiza and Fariones hotel chain. Competitor analysis; weekly and monthly Benchmarking; Representation of the hotels in Exhibition stands and workshops; Hotel contracting of Princesa Yaiza 5*Luxury, Suite Hotel Playa 4*Luxury, Hotel los Fariones 4* and Apartamentos Fariones 3* in European markets; Events planning: Organization and coordination of Macro Fam-Trips in Hotel Princesa Yaiza and Fariones hotel chain.