Guillermo Joaquín Alonso

Team Leader - Customer Service (Seasonal Job) at Cerro Castor
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Contact Information
us****@****om
(386) 825-5501
Location
Argentina, AR
Skills

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Bio

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Credentials

  • Cómo gestionar un equipo de atención al cliente
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Cómo dirigir el servicio de atención al cliente
    LinkedIn
    May, 2021
    - Nov, 2024

Experience

  • Cerro Castor
    • 1 - 100 Employee
    • Team Leader - Customer Service (Seasonal Job)
      • Jun 2016 - Present

      - Supervise day-to-day operations in the customer service department. - Respond to customer service issues in a timely manner. - Create effective customer service procedures, policies, and standards. - Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. - Maintain accurate records and document all customer service activities and discussions. - Assess service statistics and prepare detailed reports on your findings. - Train new customer service agents. Show less

  • Camino Abierto
    • Travel Arrangements
    • 1 - 100 Employee
    • Tour Leader (Seasonal Job)
      • Feb 2020 - Mar 2020

      - Greet and welcome customers to the tour. - Inform customers about the itinerary for each tour. - Plan itineraries in accordance with weather forecasts and the length of each tour. - Plan alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events. - Gather and maintain the requisite equipment for each tour. - Know the layout and history of the region or establishment - Familiarize customers with each region or establishment. - Encourage guests to apply sunscreen regularly and to remain hydrated, if applicable. - Direct customers to other, non-competing services that might be of interest to them. Show less

  • Estancia Cristina
    • Argentina
    • Tour Leader (Seasonal Job)
      • Dec 2018 - May 2019

      - Greet and welcome customers to the tour. - Inform customers about the itinerary for each tour. - Plan itineraries in accordance with weather forecasts and the length of each tour. - Plan alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events. - Gather and maintain the requisite equipment for each tour. - Know the layout and history of the region or establishment - Familiarize customers with each region or establishment. - Encourage guests to apply sunscreen regularly and to remain hydrated, if applicable. - Direct customers to other, non-competing services that might be of interest to them. Show less

  • MSC Cruises
    • Switzerland
    • Travel Arrangements
    • 700 & Above Employee
    • Guest Experience (Seasonal Job)
      • Dec 2014 - Jul 2015

      - Provide a signature guest experience through outstanding customer service and by advancing MSC Cruises Experience Standards. - Help guests by providing general information about the cruise, including orientation and wayfinding, excursions and activities. - Actively engage guests to enhance their experience and make suggestions to guests based on their interests. - Respond promptly to guest needs - Ensure constant coverage of the admission/retail desk when assigned. - Organize, clean and monitor the lobby to ensure it is presentable and safe Show less

  • Hilton
    • United States
    • Hospitality
    • 700 & Above Employee
    • Front Desk Agent
      • Mar 2013 - Mar 2014

      - Perform all check-in and check-out tasks - Manage online and phone reservations - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs - Arrange personalized services for VIP customers and event attendees, like wedding guests - Upsell additional facilities and services, when appropriate - Maintain updated records of bookings and payments Show less

Education

  • Universidad Nacional de Lomas de Zamora
    Licenciatura en Relaciones Publicas
    2007 - 2010

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