IT Operations Manager

• Apr 2021 - Present

Head of ICT Department

• Jul 2019 - Apr 2021

Acting ICT Manager

• Oct 2016 - Jul 2019

Senior Service Manager

• Oct 2015 - Oct 2016

• Identification of Service Management requirements based on the business requirements of Management Institute GLIS • Definition for the development of ITSM best practices and services • Contribute to and support of appropriate ITSM Service Delivery and Service Support as part of ITSM services • Definition of resources, processes, technology, organization and integration requirements for ITSM Services • Coordination of initiation, design, planning, implementation and support of ITSM services • Develop methodology for communication regarding IT areas with end users and staff for ITSM Service Delivery and Service Support • Coordination of development and production of ITSM service reports • Production Cost / benefit analyzes, operational planning and cost analysis (annually, forecasting) including a Resource Requirement plan in case of major ITSM Services • Coordination, project management and delivery of ITSM services, training / briefing of stakeholders in the organization and IT staff related to ITSM. Show less

Core and Service Layer Manager

• Jan 2013 - Jun 2015

Core and IP Network Sercies Manager

• Apr 2014 - Jan 2015

During 4G rollout I setup and Managed IP and Packet Core department.

Charging System Engineer

• Feb 2008 - Jan 2013

Configuration of Tariffs on SDP e.g Bonus on Accumulated Usage ,USSD messages for End of Call Notification (EoCN) and other featuresConfiguring different rate changes in SDP tariffs for voice and sms.Provisioning/Deletions of Subscribers in SDP, HLR, MinsatConfiguration of AIR promotion to allocate different amounts to Dedicated Account when subscribers do a refill.Configuration and setup of various promotions on AIR and SDPConfiguration, allocation of Promotion on Refills (AIR) and MINSATBatch Adjustment and Refill to subscribersConfiguration of Subscriber dump to return Dedicated Account (DA) usage for finance reconciliation during promotions involving Dedicated Accounts.Configuration for the use of Dedicated accounts.Clearing, and updating Dedicated accountsGeneration/Loading and State Change of voucher on the Voucher Server.Providing daily and weekly reports and update to assigned managerCustomer support / Finance Report using DWS Show less

Value Added Service Engineer

• Aug 2007 - Feb 2008

Configuration of Tariffs on SDP e.g Bonus on Accumulated Usage ,USSD messages for End of Call Notification (EoCN) and other featuresConfiguring different rate changes in SDP tariffs for voice and sms.Provisioning/Deletions of Subscribers in SDP, HLR, MinsatConfiguration of AIR promotion to allocate different amounts to Dedicated Account when subscribers do a refill.Configuration and setup of various promotions on AIR and SDPConfiguration, allocation of Promotion on Refills (AIR) and MINSATBatch Adjustment and Refill to subscribersConfiguration of Subscriber dump to return Dedicated Account (DA) usage for finance reconciliation during promotions involving Dedicated Accounts.Configuration for the use of Dedicated accounts.Clearing, and updating Dedicated accountsGeneration/Loading and State Change of voucher on the Voucher Server.Providing daily and weekly reports and update to assigned managerCustomer support / Finance Report using DWS Show less

Technology Manager

• Oct 2005 - Mar 2007