Experience

Jam City

• United States
• Computer Games
• 500 - 600 Employee

• Live Ops QA

  • Sep 2019 - Present

  As a member of the team, my responsibilities include verifying events on various devices such as Android, Amazon, and Apple for our current live projects. I also manage JIRA Tickets and Confluence documentation. I actively participate in daily and weekly Agile meetings and procedures, and regularly communicate with both the Development and Production teams to provide feedback and solutions. Additionally, I am responsible for monitoring important metrics and key performance indicators related to revenue. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tier 2 Remote Support

  • Mar 2015 - Oct 2016

  Remote maintenance and support of Media Gateways, G650, S8300, S8400, S8700, S8800; Troubleshooting of server alarms of Communication Manager 3.x, 4.x, 5.x, 6.3(Linux); Regular use of CRM tools (Siebel, Vantive-Maestro, Matrix y Remedy) Remote maintenance and support of Media Gateways, G650, S8300, S8400, S8700, S8800; Troubleshooting of server alarms of Communication Manager 3.x, 4.x, 5.x, 6.3(Linux); Regular use of CRM tools (Siebel, Vantive-Maestro, Matrix y Remedy)



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Periodic Compliance Activities Management Agent

  • Apr 2011 - Apr 2013

  Execution of ID validation and certification for users on Client servers. Data processing and analysis. Log recollection from Unix, Mainframe and Windows servers. Regular contact with Client representatives. Execution of ID validation and certification for users on Client servers. Data processing and analysis. Log recollection from Unix, Mainframe and Windows servers. Regular contact with Client representatives.



Symantec

• United States
• Software Development
• 700 & Above Employee

• Technical Support Engineer

  • Jan 2010 - Mar 2011

  Remote technical support for the Symantec Endpoint Protection security software. Issue resolution for deployment of manager and clients. Analysis and solving security breaches. Documentation and publishing of KB articles. Remote technical support for the Symantec Endpoint Protection security software. Issue resolution for deployment of manager and clients. Analysis and solving security breaches. Documentation and publishing of KB articles.



SAP

• Germany
• Software Development
• 700 & Above Employee

• IT Technician

  • May 2008 - Oct 2009

  Monitoring and update of servers deployed worldwide; Coordination with vendors and suppliers for regular maintenance of hardware. Monitoring and update of servers deployed worldwide; Coordination with vendors and suppliers for regular maintenance of hardware.



Arvato CRM Solutions Iberia & LATAM

• Spain
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Call Center Customer Service Representative

  • Mar 2007 - Apr 2008

  Second Level Technical support for the Xbox Console and Xbox Live platform; Daily resolution of hardware, software and connectivity issues; Handling of questions and escalation from L1 Agents. Second Level Technical support for the Xbox Console and Xbox Live platform; Daily resolution of hardware, software and connectivity issues; Handling of questions and escalation from L1 Agents.