Guillermo Alvarado

Comptia Instructor at Tecmedia IT Academy
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Contact Information
us****@****om
(386) 825-5501
Location
Costa Rica, CR
Languages
  • Inglés -
  • Portugués -
  • Español -
Skills

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Bio

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Credentials

  • CCNA Routing and Switching
    Cisco
    Aug, 2015
    - Oct, 2024

Experience

  • Tecmedia IT Academy
    • Costa Rica
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Comptia Instructor
      • Jan 2022 - Present

      - With strong critical thinking skills, I am able to consider the best interests of the students while also working within their institution’s goals and standards. - Utilized creative teaching strategies to engage students who may require additional time or alternative approaches to grasp course material. - Develop and deliver lesson plans for classes ranging from beginner to advanced levels in a timely and organized manner. - Create and maintain organized student records, including attendance, grades, and progress reports. Show less

  • Movate
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Network Security Engineer II
      • Jun 2020 - Present

      - Worked closely with colleagues to troubleshoot complex technical issues and develop effective solutions. - Participated in team meetings and contributed innovative ideas to improve departmental processes and workflows. - Supported team members by sharing the workload and collaborating on challenging tasks. - Prioritized and scheduled daily tasks to maximize efficiency and productivity. - Develop and implement troubleshooting procedures to identify and resolve issues related to software, hardware, and network infrastructure. - Investigate and resolve customer complaints and inquiries related to product functionality, performance, and user experience. - Conduct root cause analysis and implemented corrective actions to address problems related to quality, safety, and efficiency. - Strong knowledge of protocol functionalities, web technologies, network security technologies, routing protocols, network troubleshooting experience, and authentication systems like TCP, UDP, HTTP, SSL, ICMP, VPNs, Firewalls, LDAP, MS, AD, EDL, URL Filtering, Decryption, Ping, Traceroute, tcpdump, Wireshark, OSI layers. - Strong Knowledge of remote management tools like User ID, GlobalProtect as well as Layer 7 inspection methods to secure the network. Show less

  • Fundación Omar Dengo
    • Costa Rica
    • Education Administration Programs
    • 200 - 300 Employee
    • Cisco Instructor
      • Jan 2019 - Dec 2022

      - Developed curriculum and lesson plans that encouraged students to think critically, analyze information, and form their own opinions on complex topics. - Demonstrated patience in working with students of diverse backgrounds and abilities, providing individualized instruction and support as needed. - Implemented classroom management techniques that emphasized empathy and respect for all students, modeling the value of patience and understanding in fostering positive relationships. - Collaborate with other instructors and support staff to plan and implement curriculum and activities, and share resources and best practices for effective instruction Show less

  • Foundever
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Network Engineer
      • Dec 2014 - Jun 2020

      - Mentored new team members and provided guidance on best practices and company policies. - Communicated effectively with team members, managers, and stakeholders to ensure project timelines and deliverables were met. - Developed and delivered training sessions on teamwork and collaboration to enhance team effectiveness and productivity. - Collaborated with cross-functional teams to identify and resolve technical issues that impact production processes and customer service. Show less

  • Instituto Incecom
    • Costa Rica
    • Cisco Instructor
      • Jul 2017 - Oct 2018

      - Manage classroom environment and resources, including technology, supplies, and equipment, to ensure a safe and productive learning environment. - Manage classroom environment and resources, including technology, supplies, and equipment, to ensure a safe and productive learning environment.

Education

  • Universidad Latina de Costa Rica
    Tecnicatura, Administración/Administrador de redes y sistemas
    2014 - 2014

Community

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