Hôte d'accueil trilingue Anglais, Français, Allemand

• Apr 2019 - Present

Senior Account Manager

• Jan 2017 - Dec 2018

Responsibilities on French and English-speaking markets: • Building and nurturing relationships with prospects and existing customers through presales and after-sales campaigns • Defining business needs, negotiating and onboarding new customers • Managing all aspects of our users and customers support cycle such as queries, invoicing, fraud prevention, refunds and payment follow-ups Responsibilities on French and English-speaking markets: • Building and nurturing relationships with prospects and existing customers through presales and after-sales campaigns • Defining business needs, negotiating and onboarding new customers • Managing all aspects of our users and customers support cycle such as queries, invoicing, fraud prevention, refunds and payment follow-ups

EMEA Talent Acquisition Sourcer

• Nov 2014 - Oct 2015

I have looked for the right sales people to help the Linkedin brand achieve the economical graph (see below). In other words, I have sourced and educated best minded people and get them the perfect opportunity. But I do it in a way where data is leveraged to make the right decisions at the right time. Key responsibilities included: - Researching and understanding the business requirements - Analysing the markets, the supply and demand - Defining the sourcing strategies and leveraging internal and external resources - Managing talent pools (sourcing, advertising, attracting, screening, nurturing and converting pipelines) Achievement: Used data to influence recruitment strategies, partner with business leaders and reduce time of hire. Improved candidate experience and employee referral system (ERP). Show less

EMEA Recruiter

• May 2014 - Oct 2014

There is no stopping me, I unearth/source/cold call talents,find out who is the best fit for Oracle, offer them a job and most importantly an environment to build a career. I have worked on sales representatives and business development roles for our sales teams in Dublin and Malaga covering all EMEA markets including UK/Ireland, France, Germany, Iberia and Italy, Benelux and Nordics.Key responsibilities included:- Partnering and developing relationships with business leaders to achieve hiring goals- Researching and understanding the business requirements- Advertising and engaging with my network- Sourcing, attracting and building a healthy talent pipeline from scratch by using internal database, applications, referrals, job boards and by identifying, headhunting active or passive candidates using boolean searches e.g. on linked-In- Assessing candidate applications for a full range of roles from junior to senior level- Managing all stages of the recruitment life-cycle: applications, screenings, face to face interviews, rejections, offersAchievements:Over-achieved my individual target in terms of hires (200 %) while delivering an outstanding candidate experience. I as well have run a referral campaign to increase our employees’ engagement and led assessment centres. Show less

Senior Business Relationship Consultant & Inside Sales Representative

• Apr 2012 - Apr 2014

I have worked on 2 different lines of business:1. The Cloud/Saas and software solutions for Human Resources department. I had the ownership of some key accounts in France. Key responsibilities included:- Engaging and obtaining insightful information, understanding target audience, business, strategy and processes as well as discovering pains and obstacles- Building and nurturing relationship with accounts through emails, phone calls, social media, web-seminar, training and events- Jointly drafting the picture of the solution and identifying business development opportunities, needs or projects to support the existing customersAchievements:Generated over 1.2 million € of business opportunities (142 % on target)2. The OEM hardware market for EMEA to support some of the biggest network equipment providers (NEP).Key responsibilities included:- Managing sales forecasts, tracking revenues and reporting- Generating and closing sales opportunities- Monitoring order management and logistic processes from quotation to delivery and returns- Liaising with customers from negotiation stage and technical inquiry through sales process, order completion to after sales supportAchievement: Managed to meet our revenue and gross margin targets despite worldwide shrink of telecommunication market in 2012. Closing 1.4 million € of sales (105 % on target). Show less

Senior order management specialist

• 2010 - 2012

I have gained valuable experience in order management, sales support, customer relationship and satisfaction within Zerogrey where I have managed and supervised treatment of international e-commerce orders received on our online shops. Key responsibilities included: - Managing purchase incentive and international e-commerce orders - Monitoring import and export logistics, stocks adjustments and availabilities - Approving and organizing monthly suppliers payments - Meeting customers’ expectations and enhancing their user experience - Delivering reports and regular performance reviews based on KPI (Key Performance Indicator) Achievement: Improved company performances toward final customers especially through in-house software developments. Improving online customer experience and retention rate (+7 %). Show less

French technical representative

• 2008 - 2010

Customer Service Agent (contract)

• 2007 - 2008

EMEA export assistant director (internship)

• 2006 - 2007