Information Systems Specialist

• Mar 2018 - Present

- Managing, and directly contributing, to Information Systems implementations, integrations and enhancements, with particular focus on Microsoft Dynamics 365 CRM and the Power Platform- Setting goals and priorities for the Systems team based on the organization's strategic plan- Providing business analysis, systems expertise and recommendations to support company-wide strategic initiatives by identifying business requirements and translating them into processes and technical solutions- Monitoring and scanning technology environment, looking for opportunities for innovation and streamlining of operations

Business Lead, MS Dynamics CRM

• Mar 2018 - Present

- Translate Business & Technical requirements into CRM solutions- Lead analysis and process re-engineering workshops- Identify, design, configure and deploy customized solutions - Coordinate project activities to deliver CRM functionality following Agile methodology- Build functional and technical documentation- Provide support and educate end-users on CRM functionalities

Digital Business Analyst

• Feb 2016 - Mar 2018

• Organize workshops between business stakeholders, technical experts and management to gather business and technical requirements• Lead and conduct analyses (Business Requirements, Fit-Gap, support, implementation plan) and business process reengineering• Build functional and technical documentations (BRD, FRD, process design, architecture, class diagram)• Produce strategic and technology recommendations to ensure alignment throughout the project• Lead client and project teams meetings (daily scrums and sprint)• Participate in development projects scope, estimation and planning following Agile methodology• Responsible for support management (analysis, prioritization and deployment planning) and functional tests

IT Compliance Analyst

• Sep 2015 - Dec 2015

Within Bombardier's Enterprise Architecture (EA): - Coordination for year-end external audit - KPI and Dashboards development for IT Compliance- Business Impact Analysis (BIA) within the Risk Assessment team - Assessment of Evidences with IT Compliance coordinator

BI Analyst

• May 2015 - Sep 2015

Within Bombardier's Business Intelligence Competency Center (BICC): - Process Reengineering- Best practices implementation (COBIT5, ITIL, Agile)- BI Opportunity Evaluation- BI Projects

Teaching Assistant

• Jan 2015 - Apr 2015