Experience

Comdata UK

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• CEO Konecta UK & Head of Group Automotive & Mobility

  • Dec 2022 - Present



Konecta Group

• Paris et périphérie

• Global Automotive & Mobility Practice Leader

  • Sep 2021 - Dec 2022

  Supporting Automotive and Mobility actors through major industry transformations and growing this sector by advancing Comdata Group end-to-end solutions as well as marketing and sales action plans. We are supporting our important global clients in succeeding best in class customer experience. Supporting Automotive and Mobility actors through major industry transformations and growing this sector by advancing Comdata Group end-to-end solutions as well as marketing and sales action plans. We are supporting our important global clients in succeeding best in class customer experience.



Nissan Europe

• Director Aftersales Marketing and Planning

  • Apr 2019 - Sep 2021

• Director Customer Quality, Customer Service and Dealer Operations

  • Jul 2014 - Mar 2019

  In charge Customer Quality, Customer Service and network operations (including dealer staff training and dealer systems and digitalisation) for Europe. Developed a unique pan European contact center hub in the Paris area covering 21 European countries in 1 location for L1, L2 & Telematics customer support. Developed Field Force training for sales reps and executive training for dealer principals achieving Bronze medal in Brandon Hall Awards for innovation in training. Digitalisation of field force operations increasing field reps autonomy and efficiency in program management and automatic reporting (Gemba Kaizen). Show less



Nissan Motor Corporation

• Japan
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Marketing Director

  • Apr 2012 - Oct 2014

  Signed contract with La Roja, Spanish Football Federation to boost brand awareness. In charge of the marketing mix in the most challenging crisis market environment. Revised model line ups, media mix and overall customer proposition enabling market share targets achievements and network profitability. Signed contract with La Roja, Spanish Football Federation to boost brand awareness. In charge of the marketing mix in the most challenging crisis market environment. Revised model line ups, media mix and overall customer proposition enabling market share targets achievements and network profitability.



Nissan Center Europe

• Brühl

• Marketing Director

  • Jan 2009 - Mar 2012

  As Marketing Director for Nissan Center Europe, I had the mission of redefining marketing strategy for Germany, Austria, Switzerland during crisis period. Results:  Best Nissan European volume increase in 2010 : +37% vs 2008  Private channel share tripled reaching 3%  Best financing penetration rate in Europe (31% in 2010)  Residual Value management through sales channel mix control (self regs. reduced to 5%)  2010 : Best market share performance for more than 10 years in Germany, Austria and Switzerland Show less



Nissan Thailand

• Bangkok, Thailand

• Commercial Director

  • Sep 2006 - Jun 2008

  Mission: restructure Nissan newly affiliated company in S&M activities Results:  Market share growth: +25% volume in a market down by 7,5% (2007 vs 2006)  Sales carflow and central stock management process established (stock reduced by 65%)  Distribution strategy: revised Dealer Contract  2 Nissan models elected «Car of the Year 2007» Mission: restructure Nissan newly affiliated company in S&M activities Results:  Market share growth: +25% volume in a market down by 7,5% (2007 vs 2006)  Sales carflow and central stock management process established (stock reduced by 65%)  Distribution strategy: revised Dealer Contract  2 Nissan models elected «Car of the Year 2007»