Experience

Mon Chasseur Immo

• France
• Real Estate
• 100 - 200 Employee

• Chasseur Immo

  • Oct 2018 - Present

  Accompagner les acheteurs dans leur quête du bien le plus adapté en leur proposant un service basé sur la loyauté, la technologie et la relation humaine. Accompagner les acheteurs dans leur quête du bien le plus adapté en leur proposant un service basé sur la loyauté, la technologie et la relation humaine.



BNI BIENVEILLANCE

• France
• Civic and Social Organizations
• 1 - 100 Employee

• Member

  • Dec 2019 - Present

  Entrepreneur épanoui entouré d'autres entrepreneurs s'aidant en toute bienveillance Entrepreneur épanoui entouré d'autres entrepreneurs s'aidant en toute bienveillance



CSolution

• Accounting

• Owner

  • Mar 2014 - Dec 2019

  Support companies in building their Customer Strategy. Implementing strategy from management to functional level. Creation and courses for operational and management training Support companies in building their Customer Strategy. Implementing strategy from management to functional level. Creation and courses for operational and management training



Chronopost

• Truck Transportation
• 700 & Above Employee

• Responsable d'Equipe

  • Nov 2017 - Jul 2018

  Managing a team of 20 Customer Advisors in contact with our partners (worlwide) to solve logistic contengency (B2B). Managing a team of 20 Customer Advisors in contact with our partners (worlwide) to solve logistic contengency (B2B).



Chronopost

• Truck Transportation
• 700 & Above Employee

• International Customer Service Quality Administrator

  • Dec 2015 - Dec 2016

  Hired in the International Customer Service to prepare an internal audit on the EMS/KPG product. Also preparing the NF Certification renewal on our main product and obtaining the certification on two other products. This position includes as well transversal projects implication such as documentary management, process amelioration, tools implementation. Hired in the International Customer Service to prepare an internal audit on the EMS/KPG product. Also preparing the NF Certification renewal on our main product and obtaining the certification on two other products. This position includes as well transversal projects implication such as documentary management, process amelioration, tools implementation.



Usine à Design

• Customer Service Director

  • Jul 2010 - Jul 2013

  In charge of the Customer Service, my mission was to develop the customer experience. To do so, I created the customer satisfaction process, recruited the team, developped the customer strategy and set the KPI targets. In charge of the Customer Service, my mission was to develop the customer experience. To do so, I created the customer satisfaction process, recruited the team, developped the customer strategy and set the KPI targets.



Rue du Commerce

• France
• Technology, Information and Internet
• 100 - 200 Employee

• Supervisor

  • Nov 2005 - Jun 2010

  In charge of the management, I recruited, trained and took care of the continuous education through individual monthly evaluation, fixing objectives, increasing the corporate mind,... In charge of the management, I recruited, trained and took care of the continuous education through individual monthly evaluation, fixing objectives, increasing the corporate mind,...