Business System Analyst

• Nov 2022 - Present

System Coordinator

• Apr 2021 - Jul 2022

- Ensure the full operation of the ERP, monitoring fluctuations and creating action plans to mitigate systemic downtime, or prevent performance problems; - Ensure the operation of systems, ERP, digital sales (website, Salesforce) and BI; - Resolve/unlock any locks to projects; - Management of the systems development team: developers, testers, business analysts, PMOs, PMs and other technicians; - Monitoring/Supporting PMs and PMOs in projects; - Conducting feedback, evaluating promotions and monitoring professional development; - Selection of new suppliers; - Budget control for suppliers, reviewing hours worked, monitoring deadlines; - Create communications regarding important events in the systems; - Budget planning and review; - Management presentations; - Meetings with managers from different areas to understand the strategic demands and priorities of each area; - Project management process from initiation through to sign off, adhering to all PMO requirements and processes. - Organizing and managing project meetings, meeting preparation, minutes, and action tracking; - Creating scoping docs, project timelines & milestones, presentations, and other project documents; - Running Scrum meetings for agile development process; - Drafting, finalising and supporting the sign off of functional specifications; - Advising on potential improvements to business processes; - Development of use cases / stories and functional requirements documentation; - Data Analysis, Data Mapping and Data Migration; - Supporting change control and change management processes; - Advising on the appropriate application of software solutions to drive business processes efficiencies; - Implementation and monitoring applications in the production environment, ensuring the availability of the tool. Show less

Business System Analyst

• Sep 2013 - Mar 2021

- Working across the full Software Development Life Cycle, since the firsts meetings with the customer until the system rollout; - Responsible for analysis, requirement gathering and documentation of functional and non- functional requirements from all areas of the business. Process mapping, analysing process & data workflows; - Functional specification; - Communicating and influencing effectively using excellent verbal and written communication skills with internal and external contacts of various levels; - Wireframe screen prototyping (balsamiq); - Project monitoring through the technical progress, deadline control, scope management; - Running Scrum meetings for agile development process (Kanban method – DevOps); - Application of training related to the system's functionalities; - Creation of manuals and tutorial videos; - Maintain the Product Backlog, ensuring it is transparent, and visible; - Advising on the appropriate application of software solutions to drive business processes efficiencies; - Process modelling - BPM (bizagi tool); - Taking responsibility for managing aspects of project, managing resources, timelines, 3rd parties and delivering status reports, feeding into the overall project. - Assisting support team on customers daily basis issues, understanding technical issue and solving problem. - Supporting users at level 1 and level 2, clarifying features and making adjustments via the database; - Extraction of reports via database to meet the company's needs; - Writing customised reports consolidating data according to the customers needs; - Test management, detecting issues, checking requirements and identifying further improvements; - Leading demos for new customers and team members, gathering users feedback to further improvements; - Working across multiple functional areas such as product management, engineering, UI, sales, and customer support; Show less

Materials Analyst

• Jan 2009 - Jul 2013

- Receive and analyse purchase orders received from the perspective of production capacity. - Keep the customer informed about the progress of their purchase. - Sequence customer demands within the production capacity of the lines. - Issue picking orders to the warehouse. - Schedule the production of some external suppliers to guarantee the arrival of material for internal production. - Order daily invoicing based on finished goods and negotiations made directly with customers. - Daily reporting to the entire team (managers, supervisors, coordinators and directors) production graphs justifying delays or early shipments expected invoicing vs. realized linearity adherence among other indicators. - Monitor and ensure that the target for the month projected by the commercial is met. Visit customers across the country seeking improvements and proximity to them. - Emergency rescheduling of production whenever any difficulties occur (lack of productive materials, lack of accuracy in stock, cancellations of purchase orders, breakdown of machines or absenteeism of operators). Development of spreadsheets for production scheduling analysis and demand variations and indicators. Show less

Store Manager

• Mar 2001 - Nov 2008

- Customer service; - Make purchase orders for products to supply the store; - Till/Cashier's conference; - Input/Set resources into the system, controlling new needs and faulty products; - Creation of spreadsheets of financial controls to monitor payments made; - Preparation of training materials for sales teams; - Visit the other stores periodically, evaluating if all were within the standard; - Customer service; - Make purchase orders for products to supply the store; - Till/Cashier's conference; - Input/Set resources into the system, controlling new needs and faulty products; - Creation of spreadsheets of financial controls to monitor payments made; - Preparation of training materials for sales teams; - Visit the other stores periodically, evaluating if all were within the standard;