Guilherme Cyrillo
Head of Customer Success at Covalenty- Claim this Profile
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Bio
Silvia Giannattasio Ferraz
Cyrillo é uma pessoa focada em relacionamentos e estabelecimento de boas conexões. É de fácil comunicação, pouco burocrático, focado em entregas e possui uma excelente visão sistêmica buscando a melhoria constante de processos. É um profissional humano, preocupado com as pessoas que o rodeiam e com o desenvolvimento das mesmas.
Mathieu Bouhelier
When I was a student at Trybe, Guilherme was in charge of the student experience of my class for 6 months. Guilherme shows a lot of passion in his work demonstrating a high level of communication and human skill. My class was the first class at Trybe to operate fully remotely due to Covid pandemic and during this period Guilherme showed creativity and capacity to adapt to unexpected situations. Always open to feedback, Guilherme supported and encouraged student’s news ideas helping them growing
Silvia Giannattasio Ferraz
Cyrillo é uma pessoa focada em relacionamentos e estabelecimento de boas conexões. É de fácil comunicação, pouco burocrático, focado em entregas e possui uma excelente visão sistêmica buscando a melhoria constante de processos. É um profissional humano, preocupado com as pessoas que o rodeiam e com o desenvolvimento das mesmas.
Mathieu Bouhelier
When I was a student at Trybe, Guilherme was in charge of the student experience of my class for 6 months. Guilherme shows a lot of passion in his work demonstrating a high level of communication and human skill. My class was the first class at Trybe to operate fully remotely due to Covid pandemic and during this period Guilherme showed creativity and capacity to adapt to unexpected situations. Always open to feedback, Guilherme supported and encouraged student’s news ideas helping them growing
Silvia Giannattasio Ferraz
Cyrillo é uma pessoa focada em relacionamentos e estabelecimento de boas conexões. É de fácil comunicação, pouco burocrático, focado em entregas e possui uma excelente visão sistêmica buscando a melhoria constante de processos. É um profissional humano, preocupado com as pessoas que o rodeiam e com o desenvolvimento das mesmas.
Mathieu Bouhelier
When I was a student at Trybe, Guilherme was in charge of the student experience of my class for 6 months. Guilherme shows a lot of passion in his work demonstrating a high level of communication and human skill. My class was the first class at Trybe to operate fully remotely due to Covid pandemic and during this period Guilherme showed creativity and capacity to adapt to unexpected situations. Always open to feedback, Guilherme supported and encouraged student’s news ideas helping them growing
Silvia Giannattasio Ferraz
Cyrillo é uma pessoa focada em relacionamentos e estabelecimento de boas conexões. É de fácil comunicação, pouco burocrático, focado em entregas e possui uma excelente visão sistêmica buscando a melhoria constante de processos. É um profissional humano, preocupado com as pessoas que o rodeiam e com o desenvolvimento das mesmas.
Mathieu Bouhelier
When I was a student at Trybe, Guilherme was in charge of the student experience of my class for 6 months. Guilherme shows a lot of passion in his work demonstrating a high level of communication and human skill. My class was the first class at Trybe to operate fully remotely due to Covid pandemic and during this period Guilherme showed creativity and capacity to adapt to unexpected situations. Always open to feedback, Guilherme supported and encouraged student’s news ideas helping them growing
Credentials
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CGA - Certificação de Gestores ANBIMA
ANBIMADec, 2017- Nov, 2024 -
PQO - Profissional de Operações - Segmento Bovespa
BM&FBOVESPAAug, 2013- Nov, 2024 -
AAI - Agente Autônomo de Investimentos - Ancord
ANCORD -
CEA - Certificação de Especialista em Investimentos ANBIMA
ANBIMA
Experience
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Covalenty
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Brazil
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Technology, Information and Internet
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1 - 100 Employee
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Head of Customer Success
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Mar 2023 - Present
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Trybe
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Brazil
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E-Learning Providers
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700 & Above Employee
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Custumer Success Manager
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2021 - 2022
• Ensure that the student experience is delightful and engage the student throughout the learning process.• Coordinate the Customer Experience and Success area (CX and CS).• Manage onboarding, feedbacks, team performance assessment and selection of new employees.• Define and monitor OKRs and KPIs and analyze CSAT and NPS related to the course and student experience.• Manage daily demands, elaborate reports, define the planning, ensure the learning and outline actions to improve the course and the students' journey.• Be responsible for managing success metrics, activation, retention, satisfaction and completion of the course.Projects and results achieved:• Creation and coordination of the Embaixatrybers Program, aiming to elect class representatives as spokespersons in direct interface with leaders, ensuring that all areas of the company are aligned with the student’s demand.• Development and implementation of the Summer Instruction Program, a project for a part-time hiring of students with the goal to offer technical mentoring to students from other classes.• Increase of 151 students hired and expansion of the partnership with XP, through strategic management, weekly direct interface, monthly report of results• Manage onboarding, feedbacks, team performance assessment and selection of new employees.• Define and monitor OKRs and KPIs and analyze CSAT and NPS related to the course and student experience.• Manage daily demands, elaborate reports, define the planning, ensure the learning and outline actions to improve the course and the students' journey.• Be responsible for managing success metrics, activation, retention, satisfaction and completion of the course. Show less
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Student Experience
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2019 - 2021
• Participate in the structuring of the Student Experience area and support actions focused on the customer experience.• Elaborate playbooks, create and review manuals and rules of the area.
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VAY
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Brazil
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Travel Arrangements
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1 - 100 Employee
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Head B2B | New Business
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2018 - 2019
• Plan and monitor strategic product actions, as well as analyze competition, market and perspectives. • Manage the creation and structuring of the executive service areas and service to legal entities. • Participate in the construction and implementation of the strategic planning, from the point of view of product performance, in addition to work on the organization's strategic development. • Perform sales, prospecting and customer relationship. Projects and results achieved: • Creation of new products, travel insurance and miles management program. Show less
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Maratona Investimentos
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Brazil
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Insurance
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Member of the Investment Board
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2014 - 2019
• Perform operations with bonds and transferable securities, shares in investment funds and derivatives. • Participate in investment committees and assist in the decision-making process. • Manage risk level, market movements and economic agenda. • Perform operations with bonds and transferable securities, shares in investment funds and derivatives. • Participate in investment committees and assist in the decision-making process. • Manage risk level, market movements and economic agenda.
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Aquila Consultoria em Gestão
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Brazil
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Business Consulting and Services
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300 - 400 Employee
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Intern
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2012 - 2013
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Education
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2009 - 2013
Universidade Federal de Minas Gerais
Bacharelado, Administração de Empresas
Community
