Experience

Audsat

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• SRE Analyst | Analista Sustentação

  • Sep 2019 - Present

  Engagement in incident resolution in collaboration with other teams, troubleshooting applications, assisting in the maintenance and optimization of production, staging, and development environments. Experience with Kubernetes on Rancher, creating Grafana dashboards with business metrics using MongoDB and PostgreSQL. Development of monitoring panels for platforms in Grafana using Zabbix. Automation of recurring tasks for product and operations teams using tools like Apache Airflow. Utilization… Show more Engagement in incident resolution in collaboration with other teams, troubleshooting applications, assisting in the maintenance and optimization of production, staging, and development environments. Experience with Kubernetes on Rancher, creating Grafana dashboards with business metrics using MongoDB and PostgreSQL. Development of monitoring panels for platforms in Grafana using Zabbix. Automation of recurring tasks for product and operations teams using tools like Apache Airflow. Utilization of low-code platforms, such as Tooljet, to streamline tasks performed by support teams. Proficiency in automation scripting languages, including Bash, PowerShell, and Python. Ability to formulate complex queries in PostgreSQL and aggregations in MongoDB to deliver reports for business teams. Experience in workplaces with agile and Kanban methodologies. Proficiency in using AWS services like S3, SQS, SNS, and EC2. Show less



ZANC Assessoria Nacional de Cobrança

• Brazil
• Telecommunications
• 700 & Above Employee

• System Analyst

  • Apr 2013 - Sep 2019

  São Paulo, Brasil Execution of queries, creation of daily jobs, and establishment of preventive parameters to prevent failures. Specialization in Bacula backup, database mirroring in SQL Server, PostgreSQL, and MySQL, maintenance of CRM systems and servers, configuration of IVR channels, and application of RAID on DELL/HP servers. Proficiency in monitoring tools like Nagios and Zabbix. Track record of implementing improvements in branches and providing training in accordance with the PMBOK… Show more Execution of queries, creation of daily jobs, and establishment of preventive parameters to prevent failures. Specialization in Bacula backup, database mirroring in SQL Server, PostgreSQL, and MySQL, maintenance of CRM systems and servers, configuration of IVR channels, and application of RAID on DELL/HP servers. Proficiency in monitoring tools like Nagios and Zabbix. Track record of implementing improvements in branches and providing training in accordance with the PMBOK standard. Development and enhancement of workflows and procedures that follow ITIL best practices, ensuring effective incident management, categorization, prioritization, escalation, and change management. Monitoring and reporting to identify trends and proactively improve services. Implementation of knowledge management practices to document problem solutions and enhance the quality of customer support. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Analyst

  • Jan 2011 - Jan 2013

  São Paulo, Brasil Level 1 support for ITAÚ BBA bank, using tools such as VMWare, Active Directory, and Exchange, documenting solutions in FirstCallFix, and routing requests and incidents to specialized teams through IBM Maximo.