Microsoft FastTrack Engineer

• Mar 2023 - Present

FastTrack Engineer

• Jun 2021 - Dec 2022

Blueprint is a worldwide digital transformation company specializing in rapid technology development and implementation. We help organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. Our best-in-class technology solutions blend the scalability and extensibility of a large company with the speed and agility of a small business while combining commercial best practices with cloud-and tech-agnostic… Show more Blueprint is a worldwide digital transformation company specializing in rapid technology development and implementation. We help organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. Our best-in-class technology solutions blend the scalability and extensibility of a large company with the speed and agility of a small business while combining commercial best practices with cloud-and tech-agnostic scenarios. We partner with all necessary stakeholders to ensure a seamless transition, migration and modernization of large-scale business applications and data systems. We are the world’s greatest problem solvers. Strong communication and presentation skills to effectively drive recommendations, communicate trends to leadership, senior executives across organizational boundaries. ● Lead with a Zero Trust security approach based on Microsoft best practices regarding Identity, Authentication, Security and Compliance. ● Trusted Advisor for the customer’s IT, Security and Business decision makers and stakeholders in the deployment of Intune, Microsoft Defender for Endpoints and Microsoft Viva. ● Orchestrated the resolution of technical issues that arise during the Microsoft 365 core services onboarding phases, leveraging all available resources such as Support, Premier, ATU, etc. Show less Blueprint is a worldwide digital transformation company specializing in rapid technology development and implementation. We help organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. Our best-in-class technology solutions blend the scalability and extensibility of a large company with the speed and agility of a small business while combining commercial best practices with cloud-and tech-agnostic… Show more Blueprint is a worldwide digital transformation company specializing in rapid technology development and implementation. We help organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. Our best-in-class technology solutions blend the scalability and extensibility of a large company with the speed and agility of a small business while combining commercial best practices with cloud-and tech-agnostic scenarios. We partner with all necessary stakeholders to ensure a seamless transition, migration and modernization of large-scale business applications and data systems. We are the world’s greatest problem solvers. Strong communication and presentation skills to effectively drive recommendations, communicate trends to leadership, senior executives across organizational boundaries. ● Lead with a Zero Trust security approach based on Microsoft best practices regarding Identity, Authentication, Security and Compliance. ● Trusted Advisor for the customer’s IT, Security and Business decision makers and stakeholders in the deployment of Intune, Microsoft Defender for Endpoints and Microsoft Viva. ● Orchestrated the resolution of technical issues that arise during the Microsoft 365 core services onboarding phases, leveraging all available resources such as Support, Premier, ATU, etc. Show less

Microsoft 365 Engineer/Service Desk Analyst

• Jul 2020 - Jul 2021

Led Modern Workplace Adoption, Azure Active Directory onboarding and Exchange Online Hybrid migrations. Contributions: ● Completed migration projects that included Exchange to Exchange Online, File Server to SharePoint Online/OneDrive for Business. ● Developed Microsoft Information Protection and Microsoft Information Governance policies to address identified risk and business security requirements. ● Successfully developed Azure Virtual Desktop pilot as Citrix DaaS… Show more Led Modern Workplace Adoption, Azure Active Directory onboarding and Exchange Online Hybrid migrations. Contributions: ● Completed migration projects that included Exchange to Exchange Online, File Server to SharePoint Online/OneDrive for Business. ● Developed Microsoft Information Protection and Microsoft Information Governance policies to address identified risk and business security requirements. ● Successfully developed Azure Virtual Desktop pilot as Citrix DaaS replacement option that drove value and improved service results. Show less Led Modern Workplace Adoption, Azure Active Directory onboarding and Exchange Online Hybrid migrations. Contributions: ● Completed migration projects that included Exchange to Exchange Online, File Server to SharePoint Online/OneDrive for Business. ● Developed Microsoft Information Protection and Microsoft Information Governance policies to address identified risk and business security requirements. ● Successfully developed Azure Virtual Desktop pilot as Citrix DaaS… Show more Led Modern Workplace Adoption, Azure Active Directory onboarding and Exchange Online Hybrid migrations. Contributions: ● Completed migration projects that included Exchange to Exchange Online, File Server to SharePoint Online/OneDrive for Business. ● Developed Microsoft Information Protection and Microsoft Information Governance policies to address identified risk and business security requirements. ● Successfully developed Azure Virtual Desktop pilot as Citrix DaaS replacement option that drove value and improved service results. Show less

Microsoft 365 Premier Engineer

• Jul 2015 - Apr 2020

Supporting Microsoft 365 Premier Support Enterprise level companies. Assisting Microsoft 365 Enterprise customers with configuration of onboarding tools and processes via phone and email. Microsoft Azure Active Directory and Exchange Online: configuration, design, support and migrations. Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. Exceptional… Show more Supporting Microsoft 365 Premier Support Enterprise level companies. Assisting Microsoft 365 Enterprise customers with configuration of onboarding tools and processes via phone and email. Microsoft Azure Active Directory and Exchange Online: configuration, design, support and migrations. Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. Exceptional collaborator on complex multi-faceted programs across multiple teams with varying priorities. Developing, fostering and maintaining effective customer relationships while driving positive customer satisfaction feedback. Experience working with cross-functional teams and stakeholders to translate business requirements into technology solutions. Strong communication and presentation skills and the ability to communicate effectively. As a Microsoft Managed Services Provider, Experis provides Premier support for Configuration, Security, Deployment and Operations of Communication Platforms & Systems. Show less Supporting Microsoft 365 Premier Support Enterprise level companies. Assisting Microsoft 365 Enterprise customers with configuration of onboarding tools and processes via phone and email. Microsoft Azure Active Directory and Exchange Online: configuration, design, support and migrations. Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. Exceptional… Show more Supporting Microsoft 365 Premier Support Enterprise level companies. Assisting Microsoft 365 Enterprise customers with configuration of onboarding tools and processes via phone and email. Microsoft Azure Active Directory and Exchange Online: configuration, design, support and migrations. Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. Exceptional collaborator on complex multi-faceted programs across multiple teams with varying priorities. Developing, fostering and maintaining effective customer relationships while driving positive customer satisfaction feedback. Experience working with cross-functional teams and stakeholders to translate business requirements into technology solutions. Strong communication and presentation skills and the ability to communicate effectively. As a Microsoft Managed Services Provider, Experis provides Premier support for Configuration, Security, Deployment and Operations of Communication Platforms & Systems. Show less

Exchange - Subject Matter Expert

• Aug 2010 - Jul 2015

TelePerformance USA (Microsoft) – Boca Raton, FL Senior Manager/Subject Matter Expert (08/10 to Present) Managing 15 Microsoft Office 365 Technical Support Engineers. Selected Contributions: * Assisting global enterprise level organizations with complex Exchange/SharePoint migrations. * Involved in troubleshooting and resolution of service interruptions via bridge calls with various Microsoft DevOps groups, NOC vendors and Microsoft Datacenters… Show more TelePerformance USA (Microsoft) – Boca Raton, FL Senior Manager/Subject Matter Expert (08/10 to Present) Managing 15 Microsoft Office 365 Technical Support Engineers. Selected Contributions: * Assisting global enterprise level organizations with complex Exchange/SharePoint migrations. * Involved in troubleshooting and resolution of service interruptions via bridge calls with various Microsoft DevOps groups, NOC vendors and Microsoft Datacenters Engineers. * Planning and implementation of strategic cloud computing deployment including ADFS, DirSync throughout the North American, LATAM, EMEA and APAC regions. * Technical writing for customer facing documentation and updates. *Provided technical assistance and reference to Microsoft Online Services Technical Support Engineers. As a Microsoft vendor, TelePerfomance USA provides support for Microsoft Online Services including Office 365, Exchange Online, SharePoint Online, Lync Online, Exchange Hosted Archive, Office Communicator Online, Live Meeting, Outlook Client and Outlook Web Access. Show less TelePerformance USA (Microsoft) – Boca Raton, FL Senior Manager/Subject Matter Expert (08/10 to Present) Managing 15 Microsoft Office 365 Technical Support Engineers. Selected Contributions: * Assisting global enterprise level organizations with complex Exchange/SharePoint migrations. * Involved in troubleshooting and resolution of service interruptions via bridge calls with various Microsoft DevOps groups, NOC vendors and Microsoft Datacenters… Show more TelePerformance USA (Microsoft) – Boca Raton, FL Senior Manager/Subject Matter Expert (08/10 to Present) Managing 15 Microsoft Office 365 Technical Support Engineers. Selected Contributions: * Assisting global enterprise level organizations with complex Exchange/SharePoint migrations. * Involved in troubleshooting and resolution of service interruptions via bridge calls with various Microsoft DevOps groups, NOC vendors and Microsoft Datacenters Engineers. * Planning and implementation of strategic cloud computing deployment including ADFS, DirSync throughout the North American, LATAM, EMEA and APAC regions. * Technical writing for customer facing documentation and updates. *Provided technical assistance and reference to Microsoft Online Services Technical Support Engineers. As a Microsoft vendor, TelePerfomance USA provides support for Microsoft Online Services including Office 365, Exchange Online, SharePoint Online, Lync Online, Exchange Hosted Archive, Office Communicator Online, Live Meeting, Outlook Client and Outlook Web Access. Show less

IT Recruiter/Customer Relation Manager

• Jan 2009 - Dec 2009

Recruiting Appliance technicians and helping customers with warranty appliance repair process. Recruiting for the South West and North Central regions. Processing customer requests. Updating customers with processing delays and shipping problems. Processing bids submitted by vendors. Recruiting Appliance technicians and helping customers with warranty appliance repair process. Recruiting for the South West and North Central regions. Processing customer requests. Updating customers with processing delays and shipping problems. Processing bids submitted by vendors.

IT Tech Support/Vendor Admin

• Sep 2007 - Oct 2008

Serve as Vendor Administrator for a technology service company with over 3000 technicians in all 50 states. Assigning technicians to service calls via 3rd party online administrative software. Conflict resolution for surveys filled out on Dell.com. Tech support for onsite service technicians. Importing of new service calls. Closing service calls via 3rd party software. Completing daily files to update customers. Serve as Vendor Administrator for a technology service company with over 3000 technicians in all 50 states. Assigning technicians to service calls via 3rd party online administrative software. Conflict resolution for surveys filled out on Dell.com. Tech support for onsite service technicians. Importing of new service calls. Closing service calls via 3rd party software. Completing daily files to update customers.

Copy Center Associate

• Jan 2006 - Jul 2007

As Copy Center Associate, processed customer orders. Completing customer orders within set timelines. Experience with graphic editing/design in Photoshop. Meeting deadlines set by customers and being able to multi task to make sure all customers are happy. As Copy Center Associate, processed customer orders. Completing customer orders within set timelines. Experience with graphic editing/design in Photoshop. Meeting deadlines set by customers and being able to multi task to make sure all customers are happy.

Corporate Reservation Agent

• Dec 2001 - Jun 2003

Served as Corporate Reservations Agent for Alamo and National Rental Car. Above average conversion rates. Handled accounts for Boeing, IPA, FedEx, Disney and American Airlines. Served as Corporate Reservations Agent for Alamo and National Rental Car. Above average conversion rates. Handled accounts for Boeing, IPA, FedEx, Disney and American Airlines.

Customer Service Agent

• Mar 2000 - Nov 2001

Customer Service/Inbound collections Served as Customer Service Agent for credit company. Assisted customers with payment processing. Helped customers fill out credit application. Customer Service/Inbound collections Served as Customer Service Agent for credit company. Assisted customers with payment processing. Helped customers fill out credit application.