Experience

Aquion Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Analyst

  • Aug 2023 - Dec 2023

  Australia

• Information Technology Intern

  • Jun 2023 - Aug 2023

  Sydney, New South Wales, Australia



IT Universe

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Analyst

  • Oct 2020 - Jan 2022

  São Paulo, Brasil Starting at the company as a support analyst, after a time that was necessary because of the pandemic. After spending a little time providing support at CNN Brasil, I started to participate in projects, the first one alone, through the Didi App (In Brazil it is used the name of 99 app) Assigned to the client, I was responsible for assembling a small team and replacing laptops and desktops across the company. Among my activities were: - Daily presentations for IT Universe and… Show more Starting at the company as a support analyst, after a time that was necessary because of the pandemic. After spending a little time providing support at CNN Brasil, I started to participate in projects, the first one alone, through the Didi App (In Brazil it is used the name of 99 app) Assigned to the client, I was responsible for assembling a small team and replacing laptops and desktops across the company. Among my activities were: - Daily presentations for IT Universe and Didi App to follow results and expectations. - Team management. After completing the Didi App project, I joined the InBrands project. At a national level, the objective of the project was to replace Intelbras RF 1200 Wi-Fi routers in shopping stores belonging to the Inbrands group (Richards, VR, Outlets, Bobstore and Ellus). Among my activities were: - Daily meetings with the client and IT Universe to monitor and align the project. - Daily meetings with vendors to align router delivery and send a technician to resolve the activity. - Follow-up and validation with the technician when replacing the router. After completing the InBrands project, I joined the company's biggest project to date, which would be IMC (International Meal Company) project. The project aimed to carry out the opening of new Pizza Hut and the restructuring of KFC for reopening, both across the country. My activities related to this project were: - Training and managing the support team, as well as carrying out strategic planning and ensuring quality in the final result. - Daily meetings with the client for alignment on the project. - Weekly presentations to IT Universe for follow-up. - Contact with vendors about sending field technicians, equipment for store assembly, link activation, among others. - On-site monitoring of some stores in São Paulo to guarantee delivery quality. Show less



UNIFIEO - Centro Universitário FIEO

• College Teacher

  • Feb 2018 - Jun 2020

  Osasco After completing my MBA in Project Management at the university, I was invited to join the faculty as a professor in the areas of Information Technology, Ethics and Social Development, and Project Management. As a professor, I had the opportunity to share my knowledge and experience with students, covering topics such as project planning, risk management, and stakeholder communication. During my time as a professor, I was able to develop my teaching skills and effectively… Show more After completing my MBA in Project Management at the university, I was invited to join the faculty as a professor in the areas of Information Technology, Ethics and Social Development, and Project Management. As a professor, I had the opportunity to share my knowledge and experience with students, covering topics such as project planning, risk management, and stakeholder communication. During my time as a professor, I was able to develop my teaching skills and effectively communicate complex ideas to students with diverse backgrounds and learning styles. I also gained valuable experience in designing and delivering engaging lesson plans that motivated students to participate and succeed in their coursework. Show less



Union IT

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Analyst

  • Sep 2019 - Apr 2020

  Brasil Participating in 3 projects simultaneously, among my activities were: - Carry out an audit in places where new branches of Banco Santander would open, as well as validate its structure. - Perform the migration from old to new equipment used by employees. - Resolution of specific problems that were not resolved by the Service Desk.



SONDA

• Chile
• Information Technology & Services
• 700 & Above Employee

• Service Desk Operations Coordinator

  • Mar 2015 - Sep 2019

  São Paulo e Região, Brasil During my time at Weber client, I began as a support analyst before being promoted to the role of field service team leader at Saint-Gobain. Later, I transitioned to a coordination role at Sonda IT, where I oversaw the Service Desk team responsible for resolving incidents and addressing daily operational issues for the same client. Among my responsibilities were conducting monthly book presentations and participating in meetings with the client to ensure that we were aligned with… Show more During my time at Weber client, I began as a support analyst before being promoted to the role of field service team leader at Saint-Gobain. Later, I transitioned to a coordination role at Sonda IT, where I oversaw the Service Desk team responsible for resolving incidents and addressing daily operational issues for the same client. Among my responsibilities were conducting monthly book presentations and participating in meetings with the client to ensure that we were aligned with their needs and expectations. I managed a team of 20 professionals who provided 24/7 support to the client, including LATAM. Show less



Constat

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• Support analyst

  • Sep 2013 - Feb 2015

  São Paulo, Brasil In my role as a support analyst, I provided in-person support to Odebrecht, a leading company in the construction industry. In addition to resolving daily technical issues, I also provided VIP support to directors and the company president. I actively participated in various small projects, such as equipment migration, maintenance of internal infrastructure, and troubleshooting at other Odebrecht companies. I gained valuable experience in project management, technical… Show more In my role as a support analyst, I provided in-person support to Odebrecht, a leading company in the construction industry. In addition to resolving daily technical issues, I also provided VIP support to directors and the company president. I actively participated in various small projects, such as equipment migration, maintenance of internal infrastructure, and troubleshooting at other Odebrecht companies. I gained valuable experience in project management, technical problem-solving, and customer service during my time at Odebrecht. Unfortunately, due to the departure of the company president and subsequent cancellation of contracts, services had to be canceled. However, I am proud of the contributions I made during my time at Odebrecht Show less



Stefanini Brasil

• IT Services and IT Consulting
• 700 & Above Employee

• Support analyst

  • May 2011 - Mar 2013

  São Paulo, Brasil As a Level 2 Technical Support, I was responsible for providing support to clients such as Bradesco and Cielo. I was allocated directly to these clients and was responsible for troubleshooting daily technical issues, ensuring timely resolution of incidents, and maintaining high levels of customer satisfaction. During my time in this role, I demonstrated my strong technical skills and ability to communicate effectively with customers. I also developed a deep understanding of the… Show more As a Level 2 Technical Support, I was responsible for providing support to clients such as Bradesco and Cielo. I was allocated directly to these clients and was responsible for troubleshooting daily technical issues, ensuring timely resolution of incidents, and maintaining high levels of customer satisfaction. During my time in this role, I demonstrated my strong technical skills and ability to communicate effectively with customers. I also developed a deep understanding of the clients' businesses, enabling me to identify and resolve issues quickly and efficiently. Show less



Prefeitura do Município de Osasco

• Facilities Services
• 700 & Above Employee

• IT intern

  • Jan 2010 - Dec 2010

  Osasco, São Paulo, Brasil As an intern at the city hall while studying Computer Networks, I had the opportunity to work in both the Service Desk and Field Service areas. This experience provided me with hands-on training in troubleshooting technical issues, maintaining computer networks, and providing excellent customer service to end-users.