Experience

VisilabGroup

• Switzerland
• Retail
• 100 - 200 Employee

• INFRASTRUCTURE SPECIALIST

  • Jul 2022 - Present



Fédération Internationale de l'Automobile

• France
• Spectator Sports
• 200 - 300 Employee

• IS CONSULTANT - VIP Support

  • Jan 2022 - Jul 2022



Firmenich

• Switzerland
• Chemical Manufacturing
• 700 & Above Employee

• IS CONSULTANT - VIP Support

  • Dec 2018 - Jan 2022



UBP - Union Bancaire Privée

• Switzerland
• Banking
• 700 & Above Employee

• IT ONSITE SUPPORT TEAM MANAGER

  • Jan 2017 - Dec 2018



Groupe SORÉGIES

• France
• Renewable Energy Power Generation
• 100 - 200 Employee

• IT Technical Support Manager

  • Jan 2009 - Dec 2016

  - IT Support Team Management (4 people) including : planning for the team (shifts and holiday plan), organising the various daily activities and interventions depending on priorities.- Reports and indicators establishment linked to the activity, reporting to Management.- Guarantor of the helpdesk support quality/efficiency (via ISILOG = ITIL SLA) using remote or distant site assistance. - Result : incident resolution period in the strict compliance of the fixed SLA with high user satisfaction.



SCC

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Technician

  • Jan 2006 - Dec 2008

  - Regular troubleshooting : hardware, software, LAN networks and Citrix Xenapp 6.5 applications, operations on the 200 company servers running in VMware (Vsphere 5.5) environment.Result : average resolution period in less than 1 day (at all critical levels).- IT/Computer park management (500 machines) and phones (mobile + landline), as well as visio/teleconferencing (Polycom) ; stock and ordering management for the computer park turnover.- System administration and managing the user accounts using Active Directory 2008 and MS/Exchange 2010 ; installation and configuration of the Office Suite 2010 and 2013 ; IOS (iPhone / iPad) and Samsung Android configuration; saving and restoring data via VEEAM.- Updating technical and applicative operating mode documents following the various IT evolutions.- Project definition, operation and implementation, starting from the preparation phase, analysing the existent until the system configuration and user training course.- Examples of projects :==> Migration from PC workstations to thin clients in Citrix environment, allowing cost savings over the equipments while enhancing performance;==> Migration from Windows XP Pro workstations to Windows 7 Pro, and lately to Windows 10operating system;==> Secured printing centralisation by replacing all individual printers with centralised photocopier printers (Sharp), then creating user accounts on the new system and configutring authentication software using the Active Directory. Result : money savings realised on impressions and optimised intervention time for the helpdesk support team (less physical interventions in offices).



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Télé-technicien

  • Feb 2003 - Dec 2004



E-LASER

• Conseiller Clientèle Technique

  • Feb 2001 - Dec 2002