Experience

glh Hotels

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Reception Manager at The Royal Horseguards (5 star - 282 Rooms)

  • Jun 2019 - Present

  • Acting as Duty manager overseeing daily operations;• Restructuring operations through spreadsheets and SOPs which led to improved interdepartmental communication;• Organising one to one monthly meeting to review performance and smart objectives;• Introducing sales techniques to maximize revenue.

• Night Manager at The Grosvenor Hotel (4 Star Deluxe - 354 rooms)

  • Sep 2017 - Jun 2019

  • Reviewing and implementing Night Task List, simplifying morning reception duty which led to providing a more customer centred approach.• Training staff members focusing on evaluating and maximizing their strengths• Rescheduling Night Maids rota which led to 24/7 coverage.

• Guest Relations Manager at Thistle Hyde Park (4 Star - 54 rooms)

  • Dec 2016 - Aug 2017

  • Create tools to analyse Review Pro data which led to a 0.3 increase in Booking.com score VS STLY and to a better understanding of room issues with data to support Business Cases;• Generating ideas for the reopening of the restaurant and increased bar revenue through new menu items and advertising;• Training of staff through Cross Training, and Training Sessions.

• Night Manager at Thistle Kensington Gardens (4 Star - 175 rooms).

  • Jan 2015 - Nov 2016

  F&B Supervisor progressed to Night Manager• Fulfil the day to day operation of Food and Beverage and Reception;• Generate new ideas in order to deliver an ongoing up to date guest experience; • Working as a Night Manager reviewing and implementing Night Task List, simplifying morning reception duty which led to providing a more customer centred approach.



ESSETI MECCANICA DI PRECISIONE Srl

• Italy
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Quality Assurance Quality Control

  • May 2014 - Dec 2014

  • Assisting the company to register to AS9100 Aerospace Standard developing Sampling Plans and assuring that machinery and tools were certified and calibrated as required;• Analysing the defaults on production process in order to reach and maintain a high-quality production standard;• Developing thorough knowledge of SOP’s. • Assisting the company to register to AS9100 Aerospace Standard developing Sampling Plans and assuring that machinery and tools were certified and calibrated as required;• Analysing the defaults on production process in order to reach and maintain a high-quality production standard;• Developing thorough knowledge of SOP’s.



General Mills

• United States
• Manufacturing
• 700 & Above Employee

• Team Leader

  • Jan 2013 - Jan 2014

  • Organizing the team for different types of production processes;• Cooperate with research and development department to create new products;• Training and development of the staff. • Organizing the team for different types of production processes;• Cooperate with research and development department to create new products;• Training and development of the staff.