Experience

GuideAdvisor.com

• Community Manager

  • Oct 2013 - Present

  My job at GuideAdvisor is to nurture and build a strong community of travelers and guides so that they may connect and create the best experiences possible together. - an integral part of the team defining and building the GuideAdvisor brand - managing a team of up to 14 profile and tour description creators/publishers - reaching out to and responding to leads building a relationship,nurturing them to create an account and subscribe - maintaining relationships, retention of clients - working with CRM, Customer Service and Time Tracking software - building and growing a positive and strong Social Media presence - seeking out and responding to partnership opportunities with others in the industry - project managing new client onboarding - lead individual client satisfaction problem solving and improvement idea generation efforts - presenting at trade shows, to industry leaders



Stanton Territorial Hospital

• Canada

• Emergency Room Unit Clerk

  • Sep 2009 - Jan 2012

  Worked closely with Senior management, physicians, and nurses to provide the best patient care and experience possible. - records management, dealing with highly confidential information that demands the utmost accuracy - managing information distribution to press, family members, hospital staff, and referral agencies all the while maintaining a high level of professionalism in sometimes extremely stressful situations - communication skills and the ability to de-escalate volatile situations - the ability to stay organized in often chaotic circumstances - excellent team relationships



MacKenzie Mountain School

• Special Education Instructional Assistant

  • Feb 2008 - Sep 2009

  An integral member of the education team for special needs children ranging from 4-18 years old. - planned and implemented the Reading Recovery program for elementary aged students - introduced the concept of Action word reading to staff teaching children to read, spell and understand key words through a multi-sensory approach because the most effective learning activity incorporates a visual, auditory and kinaesthetic strategy. - bridged the relationship between clasroom teacher and special needs students



CIBC

• Canada
• Banking
• 700 & Above Employee

• Relationship Manager

  • Jun 2008 - Jan 2009

  Started as a Customer Service Representative. While in the position I strived to provide the best service I could for clients often going above and beyond what was expected, building a strong and loyal relationship with clients. I was moved to the Relationship Managers position where I was able to nurture and retain clients through exceptional service, listening to their needs and suggesting plans to achieve their goals. Started as a Customer Service Representative. While in the position I strived to provide the best service I could for clients often going above and beyond what was expected, building a strong and loyal relationship with clients. I was moved to the Relationship Managers position where I was able to nurture and retain clients through exceptional service, listening to their needs and suggesting plans to achieve their goals.